[Richard Nolan]

Hi There,

This is the only place I can create a new topic – any idea why?

FANTASTC theme – loving it.

What Cache Plugin would you recommend (along with the settings IF possible)?

Thanks,
Richard

[Mehmet S.]

Hello,

I see that you have purchased the Efor theme and entered a valid license key into the system. Normally, you can open new topics in the support forum for your theme. However, due to a temporary issue in the system, you might have encountered this situation. I am now moving your support request to the Efor forum. From now on, you can create new topics in the Efor forum for all your support requests.

I recommend using the “W3 Total Cache” plugin. Additionally, you can check out the plugin’s own support forum as well.

W3 Total Cache: https://wordpress.org/plugins/w3-total-cache/

Plugin Support: https://wordpress.org/support/plugin/w3-total-cache/

Best regards,
Mehmet

[Richard Nolan]

Thanks Mehmet.

One other thing, on publishing a page, there’s a good chance this will crash the server (with a 500 error).

I get the same with another theme, but the hosting company is blaming the theme. They are cheap, but their support seems to be very good.

In the past I’ve got them to look at the server error log, but they seem reluctant to do that recently.

Any suggestions?

Thanks again,
Richard

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Richard Nolan]

RFM – sorry, MUCH appreciated.

Have a good weekend.
Richard

[Richard Nolan]

Good Morning Mehmet,

Hope you had a good weekend.

I’m still not able to create new threads on your support forum, so have added to this one.

I’m loving the theme and and very pleased with what I’ve achieved in a very short period of time.

Looking at the various demo themes and page/block Elementor templates, I’m unable to find any that accommodate a lot of copy/text – or am I missing something?

Yes, I can copy/paste, create my own, but I’m not a very good designer.

Do you guys offer this as a service?

Thanks,
Richard

[Richard Nolan]

Actually, the Hero page is pretty comprehensive isn’t it!

Sorry and thanks again,
Richard

[serkan]

Hi Richard,
With one click demo import you can actually download the demo content you want. When you open a page with elementor, you can see our ready-made elementor templates when you click on the plus sign at the bottom. Thus, you can use the elementor template you want in the section you want.
Thanks

[Richard Nolan]

Guys,

I’ve been making great progress (the problem was Max Input Time!), but since Elementor has been updated the problem has returned.

I’m also getting:
Your theme (Efor) contains outdated copies of some WooCommerce template files.

Affected file: efor/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0,

Could this be the problem?

Thanks,
Richard

[serkan]

Hi Richard,
I will forward this topic to our developer and i will keep you updated.
Thanks

[serkan]

Hi Richard,
Our WordPress developer shared the information that he will release an update about this as soon as possible.
Thanks

[Richard Nolan]

MUCH appreciated Serkan

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog:
https://www.pixelwars.org/themes/efor/

Best regards,
Mehmet

[Richard Nolan]

Hey Mehmet,

The Woo error has gone and everything seems fine.

I will confirm later, once I’ve had a coffee.

Thanks VERY much,
Richard

[Richard Nolan]

Still getting 500 Internal Server Error.

I’ve double checked the system requirements and all OK.

What would you suggest?

Thanks,
Richard

[Richard Nolan]

OK, I’ve disabled the ‘Duplicate Post’ and ‘Email Address Encoder’ plugins.

Now when I try to edit a page with Elementor, the page comes up much faster but I get a rotating circle over the Elementor section and am unable to make any edits.

[Richard Nolan]

Further observations.

Crashing the server seems to be intermittent.

I just went in again and it worked fine (having had to wait a while for the page to load).

Then it also took ages to publish the page.

If I close the tab, rather than go back to WordPress it’s less likely to crash the server (similarly when selecting the page from the page drop-down menu top-centre).

Thanks,
Richard

[serkan]

Hi Richard,
The issue seems to be hosting. Have you talked to your hosting company about this issue? 500 Internal server error is also directly related to the host.
Thanks

[Richard Nolan]

Thanks Serkan,

I see there’s been another update and I’ve just run a couple of quick tests and it does appear too be MUCH better.

I have to leave now, but hopefully will give it more of a bashing later today or tomorrow.

I moved from another theme because of the same problem.

I will talk to the hosting company again.

Thanks again,
Richard

[serkan]

Hi,
I hope the hosting will solve the problem.
Have a nice day.

[Richard Nolan]

Guys,

I upgraded my server and all the issues have disappeared!

First question.
I have a development site as well as the live site and there didn’t appear to be any licensing issues.

Can I install the theme on multiple sites?

Second question.
I’m going nuts trying to sort out the button on the homepage (on the video).

I’ve changed the link, but it’s not updating.

If I remove the icon, I then get a Mailchimp form popping up.

Where do I change this?

Thanks VERY much,
Richard

[serkan]

Hi Richard,
You can test in a test platforms but you can only use for a final website at the end of your project.
If the button link is not updated, please clear your cache and try it again.
Thanks

[Richard Nolan]

OK, got it.

Yeah, it’s not the cache.

As I say, if I remove the icon and then click on it, it gives me a MailChimp form.

It’s the button here, right over the YouTube video:
https://assuredself.co.uk/

All the other buttons works fine, but I LOVE the way this button floats in.

Thanks,
Richard

[serkan]

Hi,
You are talking about the button that says ‘the process’, right? I could not make the mailchimp connection with the icon on the button. If you wish, share your wp admin information and let’s check.

[Richard Nolan]

Yes, the one that says ‘the process’ on the homepage.

But I want to give my own link in there:
https://assuredself.co.uk/services/

But it won’t let me.

Thanks very much,
Richard

[serkan]

Hi,
I just fixed your issue. It was connected to the jet popup and i removed the connection by going to advanced tab of the button.
Thanks

[Richard Nolan]

MUCH appreciated Serkan,

I thought I’d looked in the advanced tab – will look again.

Thanks very much,
Richard

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[Richard Nolan]

Done

[Richard Nolan]

Guys,

Elementor seems to have stopped working, all I get is the spinning wheel.

Any suggestions?

Thanks,
Richard

[Richard Nolan]

OK, looking online it’s probably one of the plugins – I will disable all and investigate.

Thanks,
Richard

[Richard Nolan]

JetPopup is the problem!

Which is interesting as just started implementing Mailchimp (it was fine before this).

As the free version of Mailchimp is now limited to 500 contacts, maybe I’ll use Zoho instead.

I take it this is relatively easy to do?

Thanks,
Richard

[serkan]

Hi Richard,
If there is any problem, you can contact Zoho support. Thank you for your understanding.
Thanks

[Richard Nolan]

Sorry Serkan, I’m struggling with this.

I’ve tried resetting Mailchimp but JetPopup is still causing a problem.

I’ve disabled the Mailchimp and JetPopup plugins, but can’t see where to add a link to the subscribe form at the bottom of the homepage?

Where do I find this?

Thanks very much,
Richard

[Richard Nolan]

OK, I did it another way, but doesn’t look as good.

It would be good to know why JetPopup caused the problem – do I need to buy a license?

Thanks,
Richard

[serkan]

Hi Richard,
JetPopUp plugin does not create any problems on the demo site. If you use a different plugin, maybe there is a conflict between them. Can you select one of the default themes of wordpress from the theme folder and perform the same test?
Thanks