[adrien]

Hi PW..

Can I please get some help with this issue before my support expires?

Thanks
Adrien

[adrien]

@ahmetsali

Thank you for sharing these licenses with me!
I wanted to ask, I’m using Template/Demo #5, that uses LearnPress. Do I need to have a “PRO license” code for that or do I just need a PRO license for TutorLMS, if that’s what I use?

Thanks again!
Adrien

[adrien]

Hi Ahmetsali!

Thank you very much for your help!

I see that I don’t get the “Critical Error Message now” but, I’m still not getting any Verification Email to allow me to complete the Registration process or to login as an “Instructor” after I’ve signed up.

Can you please take a look to see if you get a “Verification email” after you sign up?

I do see in the “Users tab” that a new person / instructor signed up.. but, I don’t get any Verification email as the new instructor that I ever signed up… So, I can’t ever get logged in as the “new instructor”?

Please have a look at the notification I get when I do sign up on my registration page.

https://prnt.sc/9JQmDST1KlAW

https://prnt.sc/KsnSq3bDp4PJ

Thank you!
Adrien

[adrien]

Hi Ahmetsali!

Here’s my FTP login details listed in your privacy section below.

Thank you for reaching out to assist me.

Adrien

[adrien]

Hi Serkan!

I hope you and your team are doing well.

I wanted to follow up on this ticket, is there any good news yet? I really would like to get this issue resolved so I can complete the build out of my new site.

Please help me to get this resolved.

Thank you,
Adrien

[adrien]

Serkan~

Thank you!! That CSS worked perfectly this time!!

Have a great weekend!

Thanks,
Adrien

[adrien]

Hi Serkan,

Ok, I understand, thank you for the update!

Have a great day!
Adrien

[adrien]

Serkan,

Is there any word on this issue yet?

Thank you,
Adrien

[adrien]

Hi Serkan!

Thank you for that CSS! It works on my Cart page but, I don’t see the “Place Order” button on my actual “Checkout Page” where I should be able to add my credit card information and complete the checkout.

I’ve even cleared my cache and restarted my phone. Is there more CSS you can give me for my Checkout page to show the “Place Order” button?

Sometimes the button is there and other times, the button is not there.. it disappears.

I also shared with you my login details if you need them.

Thank you,
Adrien

[adrien]

Hi Serkan!

I wanted to check with you to see if your developer has any updates on this issue, yet? I really need to get this taken care of asap! It’s been over a week now.

Thanks,
Adrien

[adrien]

Serkan,

Got it! Thank you.. I’m looking forward to hearing back from you soon!

Please let me know if you need anything else from me!

Thank you,
Adrien

[adrien]

Hi Serkan!

Thank you for reaching out to me. Sorry about that.. I did change the password and have given you the updated password below.

I don’t have any 3rd party plugins enabled other than the plugins that come with your theme!

Please have a look now, please!

Thank you,
Adrien

[adrien]

Hi Serkan!

Thank you for your help with this!
Yes, you will see the instructor and student form listed on the page.. the Critical Error message comes with you “Fill out the forms” and click “Register” that’s when the “Critical Error message” is triggered.

Can you have a look and add demo information to sign up on the forms.. then, you’ll see the error messages.. that’s what needs to be fixed.

Also, thank you for letting me know that I’m low on resources, yes, I will get those resources added now. Would having low resources be the problem with triggering that Critical Error message, you think? I’m going to add the resources now and I’ll circle back to let you know if that fixes the Critical Error message issue or not. In the meantime, can you please fill out the Instructor and Student form and click “Register” to see the error message that comes up?

Thank you,
Adrien

[adrien]

Hi Serkan,

This is not my site the screenshot you show here: https://ibb.co/w44jJpJ

Here is your demo: https://prn.sc/i/F3ydr0

Here is what mysite looks like with the CSS code Ahmetsali gave me: https://prn.sc/i/VWOwQ2

I’ve cleared my cache and still getting the wrong look. Here is my Username and Password.
Can you please help me get this fixed?

Thank you,
Adrien

[adrien]

Hey Ahmetsali,

Thank you very much for your help! But, that’s not working for some reason. Would I be able to give you my username and password and maybe you can take a look at what the issue may be?

Thank you,
Adrien