Forum Replies Created
list of topics you have created till now.
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Good morning,
I kindly request your support in activating Crocoblock and Amelia. I would greatly appreciate your assistance with this process.Good morning,
I kindly request your support to make a change in the license activation. Currently, it is activated on another domain, so I would like to request your assistance in deactivating it from the previous domain.Good morning,
On the following page: https://themes.pixelwars.org/efor/demo-06/blog/, you can see that the blog displays a heart icon and the number of views. Even when clicking on the post single title, they are still shown.I would like to display these elements on my own blog as well, but I need your support to understand how to configure this. I am attaching an image for reference so you can visualize it: https://ibb.co/PvQgFnL6.
Best regards,
Good afternoon,
I kindly request your support to deactivate the domain aulamy.com and register me under the domain coderestre.com. I am providing the user information so you can log in.
Best regards,Hello, good morning. The problem persists. I am attaching the image again so you can take a closer look and clearly see that the inputs and the Google login button appear incorrectly. I demand that you either help me resolve this issue or refund my money so I can purchase a theme that actually works and provides proper support.
https://ibb.co/pBQHn5wcUrgent: Login Page Layout Issue Affecting User Experience
Hello,Thank you very much for your support. After following your steps, I was able to correctly configure the Google login. The issue was that I had another related domain, which is why it was not opening correctly before. I truly appreciate your help with that.
However, the problem I am currently seeing is that the login layout appears to be broken. It is showing the same behavior as the input fields issue described in the open ticket: “Login Page Layout Compression Issue When Using [tutor_login] Shortcode.” The layout is also being cut off, which creates a poor user experience.
I would like to clarify that you mentioned I am using the shortcode, but that is not the case. I am using the main Tutor LMS dashboard page as the login page, which is:
https://aulamy.com/dashboard/From this page, users are able to log in. Please let me know if this is the correct way to implement the login, or if there is a recommended approach that I should be using instead.
I kindly ask for your urgent assistance in resolving this issue, as some users will begin registering soon, and this could negatively impact their experience.
Thank you in advance for your prompt support.
Urgent: Login Page Layout Issue Affecting User Experience
Hello,Thank you very much for your support. After following your steps, I was able to correctly configure the Google login. The issue was that I had another related domain, which is why it was not opening correctly before. I truly appreciate your help with that.
However, the problem I am currently seeing is that the login layout appears to be broken. It is showing the same behavior as the input fields issue described in the open ticket: “Login Page Layout Compression Issue When Using [tutor_login] Shortcode.” The layout is also being cut off, which creates a poor user experience.
I would like to clarify that you mentioned I am using the shortcode, but that is not the case. I am using the main Tutor LMS dashboard page as the login page, which is:
https://aulamy.com/dashboard/From this page, users are able to log in. Please let me know if this is the correct way to implement the login, or if there is a recommended approach that I should be using instead.
I kindly ask for your urgent assistance in resolving this issue, as some users will begin registering soon, and this could negatively impact their experience.
Thank you in advance for your prompt support.
Hi, I see that you’re having many problems. If you want, send me a message and I’ll be happy to help you. The support is really bad, so if you’d like, I can help you.
Good morning. I tried everything: I cleared the cache, disabled plugins, and it still doesn’t work. I also purged the CDN and it’s still not working. I kindly ask you to please review it.
Hello, good morning. It has already been quite some time and I still haven’t been given a solution. Is it really that complicated to fix a form, or should I hire a developer to do it and you cover the cost? What exactly is it that I’m supposed to do?
Hello, good afternoon.
I kindly request your support to help me activate the licenses on my site, as Tutor LMS does not allow me to activate them. When I paste the license key, it asks me to log in.
Currently, I have the licenses that were previously used for CampusEmprende under the aulamy.com domain. Although they appear as active, they are older licenses and not the updated ones. I am still using the same user account that I shared with you before, and I kindly ask for your help to update the licenses.
Thank you very much in advance.
Through this message, I kindly request your support. Due to branding reasons, I will no longer be able to use the domain campusemprende.com, so I respectfully ask for your assistance in removing this domain from your licenses and updating it to my new domain, which is aulamy.com.
I would greatly appreciate your support, as the site is already up and running. I also kindly request to keep the same user account in order to continue tracking and following up on the tickets that are currently open.
I remain attentive to your response.
Thank you very much.I kindly appreciate your support. Through this message, I would like to request that any changes to be implemented be carried out on the aulamy.com domain. The same user account and password are registered under this domain to perform the corresponding adjustments.
Thank you very much.
Hello, good morning. I would like to know if there is any update regarding my request. It has been quite a long time and I still haven’t received a response. I am seriously considering leaving a negative review on the ThemeForest page if this issue is not addressed soon.
Hello, good afternoon. I’m attaching the video so you can see the error. If you notice any slowness in the video, it’s not because the site is slow, but because I edited the video in slow motion so the exact moment when the inputs compress can be clearly seen.
I would really appreciate your help, as I’ve been dealing with this issue since last week and the solutions provided so far haven’t worked.
Here is the video: https://campusemprende.com/wp-content/uploads/2025/12/bug.mp4Hello, good afternoon. I added the CSS following the instructions you provided in the ticket. I cleared and deactivated the cache plugins, but the change is still not visible on the login screen. I would appreciate it if you could run a test on your side to verify the update to the login page.
Best regards.
I left the CSS in the specified path so you can confirm that I did it correctly, but it did not work.Hello, good morning.
I kindly request your support to help me reactivate the licenses on my site. Some modifications were recently made, and now the site no longer recognizes the licenses that were previously activated. Tutor LMS is currently showing as a free version.I would greatly appreciate your assistance in reactivating the licenses again.
Thank you very much for your support.
Kind regards,
Hello, good afternoon,
Could you please help me verify again? The licenses still do not appear as activated.
Thank you and best regards
Hello, good afternoon. I kindly request your assistance to update the licenses for my site. I appreciate your support.
Hello, good morning.
That’s correct — I’ve already entered the Amelia license that you provided, and the plugin is currently activated with that license.
However, when I try to update the plugin, it asks me to authenticate with Envato and enter the theme license. When I do that, it shows a license error message.
Could you please help me resolve this issue or let me know how to proceed with the update?
Thank you very much for your kind support.
Hello, good morning.
Today, I followed the steps exactly as you mentioned. When I select the “Anyone can register” option and save the changes, everything seems fine — but the registration option still does not appear in the enabled modal.
Additionally, I added the shortcode [tutor_registration] to a new test page, and when I preview it, the shortcode appears as plain text instead of displaying the registration form.
It seems that some configuration might not be working correctly. I kindly ask for your support to help me resolve this issue — I’ve already provided the access keys if needed.
Thank you very much for your kind support.
Best regards,
Hello, good morning.
I’m a bit unclear about how the dashboard works when using Tutor LMS.
When I access:
https://antoniokenaz.com/dashboard/
→ the page is blank.https://antoniokenaz.com/register
→ nothing appears.https://antoniokenaz.com/login
→ it shows a default WordPress login page with a poor appearance.Could you please explain in more detail how the dashboard and login/registration system are supposed to work with Tutor LMS?
From what I’ve seen in other Tutor LMS themes, they include this functionality built-in, allowing users to log in and register directly through the site.
Thank you very much for your kind support.
Best regards,
Hello, good morning.
That makes me feel more confident. Just to confirm — in case my license stops working for any reason, would it be possible to contact you directly by email to resolve the issue?
Of course, this would be only for license-related matters, not for customization or technical support requests.
Thank you very much for your clarification and support.
Best regards,
Good afternoon,
Thank you for your response. Honestly, the only issue is that the Tutor LMS license must be renewed every year. If the license were lifetime, I wouldn’t have any problem staying with the Tutor LMS option. However, since it requires yearly payments for support and renewal, it becomes an issue. For example, if one year I don’t use it, I still have to purchase the support just to renew the license, which is a major inconvenience.
If my website lasts 50 or 60 years, having to constantly renew the license every year would be a real problem.Therefore, I kindly ask you to please provide me with a solution regarding the Tutor LMS Pro license, or let me know if it would be possible to receive a refund. Thank you very much for your attention and understanding.
Hello,
I understand that the licenses are renewed every year, but what will happen once the product no longer receives support and I need to renew the license? It seems unfair to keep paying for support if it’s no longer needed—especially just to request a Tutor LMS license.
Could you please clarify how this situation is handled?
Thank you,
Hello,
I had to restore my website because it became impossible to work with in production. At first, I thought the slowness was caused by the DNS changes I made through Cloudflare, but that wasn’t the issue.
Even while editing WordPress, the backend was extremely slow. I had to use WP Reset to restore the site, and after that, it finally became stable — but only when the Efor theme was not activated.
Now that I’m reinstalling everything, I’ve also found that Tutor LMS Pro can’t be activated with the license you provided. When I click “Connect Now”, verify the license, and save changes, it redirects me to this page for authentication:
👉 https://tutorlms.com/oauth/authorize/?token=69068eefb0154This entire process has caused me many problems, and I’m seriously considering requesting a refund, as the theme is very slow to work with. I originally believed the issue was DNS-related, but it’s now clear that the problem lies in the backend performance of the theme.
I work with other themes, such as Eduma, and the backend is not nearly as slow as with yours.
I demand a proper solution to this issue.Thank you for your prompt attention.
Hello,
Thank you for updating the premium plugin licenses — I really appreciate your help.
However, I’ve noticed that many users on the forums have mentioned that their licenses expire after some time. I’m concerned that this might happen in the future, and I would need to request the whole update process again.
Could you please clarify whether these licenses are permanent or if they will expire at some point?
Thank you in advance for your time and assistance.
Hello, good day,
Since I recently updated the DNS settings through Cloudflare, the website has been running a bit slowly, although it now seems more stable.
You mentioned that you had already shared the license details via email, but unfortunately, I haven’t been able to find or view them. Could you please resend them?
Also, if possible, please share all the missing plugin licenses so I can activate them manually and prevent the plugins from becoming outdated. For example:
Amelia
JetElements for Elementor,Tutot LMS PRO
Finally, I would like to confirm whether the license you provide will be permanent or if it will change in the future.
Thank you very much for your help and support.
Hello,
My hosting provider helped me temporarily resolve the issue; however, I still have serious concerns that your theme might contain malware or malicious code.
Now my website looks like this:
👉 https://ibb.co/DSn7BK2I’m very worried about this situation, as I haven’t installed any suspicious plugins or made unsafe changes. Could you please check if the theme contains any security vulnerabilities or infected files?
I would really appreciate your help confirming whether the theme is clean and safe to use.
Thank you for your time and assistance.
Hello,
I’m feeling very confused and disappointed because the theme is showing strong signs of containing malware. I’ve purchased many themes before, and I’ve never experienced this kind of issue.
If necessary, I would like to request a refund, as I no longer feel confident using this theme. I’m very unhappy and disappointed that a premium product could have such poor quality, especially since this could cause Google to flag my website as unsafe and lead to a loss in sales in the future.
Please let me know the proper steps to request a refund and resolve this situation.
Thank you for your understanding and support.
After a deeper investigation, I have confirmed that the issue is not caused by a plugin. For example, when I go to Tools → Import, I still encounter the same error. You can see the error here: 👉 https://ibb.co/vpPzC5q
This leads me to believe that the parent theme “efor” might be infected with malware. I have not performed any risky or suspicious actions on the site. Please help me as soon as possible — I need guidance on how to remove the infection and prevent Google from marking the site as unsafe.
Requested actions/assistance:
Please confirm whether the theme contains malicious code.
If it does, provide steps to safely clean or replace the theme (or provide a clean theme package).
Any recommended scans, tools, or logs I should share to speed up diagnosis.
Thank you very much for your help.
Hello,
When I try to access the Social Feed instructions, I get the following error:
To replicate the issue:
Go to the WordPress Dashboard.
Navigate to Social Feed Gallery → Feeds.
The error appears there.
this is link:
Error when accessing Social Feed instructions + Google marks site as malicious
Message:
Hello,When I try to access the Social Feed instructions, I get this error:
👉 Screenshot:
https://ibb.co/vpPzC5qI haven’t installed any suspicious or nulled plugins — the site is completely clean. However, Google Search Console shows that my website contains malicious pages.
I even deleted WordPress and performed a fresh installation, but the issue persists. Could the theme include any harmful redirects or scripts? Please help me, as I don’t want Google to flag my website as dangerous.
The only thing I’ve done after reinstalling WordPress is importing the demo content.
Thank you for your assistance.
Hello, good day. I just bought the theme and I’m setting up the site, but it won’t let me use it correctly because it’s asking for licenses.
LMS Pro, Amelia, and JetElements For Elementor. If you could please provide the licenses so I can update it, please.If you would be so kind as to provide them to keep the site updated. Regards.
Hello, good day. I just bought the theme and I’m setting up the site, but it won’t let me use it correctly because it’s asking for licenses.
LMS Pro, Amelia, and JetElements For Elementor. If you could please provide the licenses so I can update it, please.If you would be so kind as to provide them to keep the site updated. Regards.
Hi, I’ve already imported the widget successfully. Now I can see that the widget displays [insta-gallery id=”0″]. How can I configure it to show my Instagram images?
Hello, I just updated the user information
Hello, I just updated the user information
Hello, I just updated the user information
Hello, I just updated the user information
Hello, I just updated the user information
