[PaulaButterfield]

If I disable ALL third-party plugins, won’t it screw up my site design?

[PaulaButterfield]

By “try again,” do you mean try creating a new sidebar, or try updating a page to see if the current sidebar is visible now?

[PaulaButterfield]

Thank you SO MUCH. I know you had to go above and beyond and I so appreciate the extra effort (and your patience).

[PaulaButterfield]

Hello, it’s still not working. Could you just use the credentials I gave you and add it yourself?

[PaulaButterfield]

Hi, I’ve tried to figure it out, but I have no idea what you’re talking about. Could you please post some screencaps or more detailed instructions on how to fix the issue?

[PaulaButterfield]

…Sorry, I meant a header image, not a cover image, but the same principle as those found on the top of Twitter profiles (extending across the screen and filling the area).

[PaulaButterfield]

Hello.

I honestly have no idea what you’re talking about regarding logging in to my server via SFTP or FTP. However, I have deleted the theme from my site. Can you go in and try to reinstall it correctly?

[PaulaButterfield]

I’d really prefer not to have to give you my wpadmin credentials; I’m sure you can understand. Could you please just tell me why this is happening, and whether it is a fixable error or a shortcoming of the theme? If there is no theme customization option or at least a way to effectively replicate the demo content, I’d rather just try to initiate a return with Envato.