[gpbalia]

So your solution would be to disable ajax and compromise the look and functionality of the whole template…? What would be the point of buying your template only to disable ajax because there aren’t enough options to use the same font throughout the website? Wouldn’t it be better if you guys simply made a “list widget” that uses the same CSS stylesheet as every other pixelwars widget? Isn’t that something that’s pretty easy for a developer?

I have read several other posts and have noticed that instead of taking in your customers’ complaints and update the themes to improve your templates and offer a better service you’d rather answer “This is the way it works because it fetches all the info via ajax. Nothing we can do”. All problems I see in your forum come down to “it’s because of Ajax” and you do nothing to improve the functionality of your themes.

[gpbalia]

It’s unfortunate that we have to use third party plugins because the ones included are not compatible – especially because using recaptcha causes the page to reload and change the styling as a whole losing the menu and the X option to go back to the homepage. I had to “solve” the problem getting rid of the contact form as a whole.

Same goes for the styling of the font in the icon list widget. How is it possible that I can’t reference the font used in the rest of the website and apply it also to the aforementioned widget?! Either I use the pixelwars widgets or the content of the other widgets is going to look different from the rest of the website? I see you’re using Fontello and Jost but can’t I set the text in the icon list widget to be displayed with the same font and styling? It seems to me a pretty ordinary thing to do…

Overall I’m very unhappy about the limitations that this theme imposes and even more so because there was no warning on the themeforest page to inform the customers before the purchase!

[gpbalia]

Hello,

there’s also a problem with the contact form. When I click on the send button a big X comes on-screen as though there was an error but the form works correctly and I receive the email in my email account. How can this issue be solved so that a thumbs up comes on upon submission of the form just like on the demo? Thank you.

I tried deactivating all plugins including the W3 total cache plugin and the CSS Minify as suggested in a previous support entry but it doesn’t solve the CSS formatting issue:
https://www.pixelwars.org/forums/topic/text-colour-is-changing/

[gpbalia]

PS: Speaking of CSS, in the page “Contact” the texts and icons are in light blue instead of the standard blackish color of the header. Where can I change that back to the standard color? Thank you.

[gpbalia]

My criticism is accurate and directed at specific issues that I’ve pointed out specifically but haven’t been solved so I don’t think I’ve been unfair and my frustration is that of a customer that has bought a product full of limitations at a price or which other themes offer way more options and a much more caring support.

Anyway, I have installed the free version of the Ninja Forms and, just like any other third-party plugin installed on your theme, while it shows correctly in preview mode, it does not show once published due to a conflict with your theme so I’m going to have to suck it up and go back to using your “(Pixelwars) Contact Form” that has no submission confirmation message, no obligatory or customizable fields and no reCAPTCHA integration, unless they are available somewhere in the settings of the theme and I am missing on something – which might be very well the case as these are all usually pretty standard options in wordpress templates and the reason why I posted this support request.

[gpbalia]

Are you suggesting that I pay for a membership for the ninjaforms plugin with no guarantee that it’s going to actually work on your theme? It doesn’t sound like a viable option especially after I have already paid for a theme that was supposed to offer this service with no issues but, as I said, it sends 2 emails instead of one…

The support has been so far very disappointing and the overall experience a major let down to be honest (from the issues with using any plugin that’s not yours to the poor and superficial “workarounds” suggested in the support forum). I’ve been working for years with WordPress templates and have never had these many compatibility and structural issues and such a poor support from the developers – something that I’ve noticed many other users have encountered in other support requests posted in this forum.

It’s truly unfortunate because the style of the theme is very neat.

[gpbalia]

PS: same happens with the Accordion. When I click on it the widget doesn’t work and it redirects me to the homepage of the website. Is there anything that’s preventing these widgets to work in the settings?

Thank you.

[gpbalia]

Hi Ahmet,

That is indeed unfortunate. I had noticed the workaround but it does not look ideal as the timeline would become extremely long and the duties too distanced to look like they belong to the same position. The “toggle” item on the other hand has a more complex input field comprising of all the formatting features that would solve the issue including the option to format text and paragraphs.

Warm regards,
Giampietro Balia.

[gpbalia]

Thank you for your reply. Are those the only options available? Aren’t there additional images that can be used for services that are not displayed on the demo?

It would be useful to have a package with all the images included that I could choose from instead of being limited to the ones published on the demos…