Forum Replies Created
list of topics you have created till now.
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replied to your e-mail.
Hi, please share your banned ip address via the private content form below.
Thanks.
activated!
You are welcome:)
We’d be pleased if you could rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.
https://themeforest.net/downloads
Cheers.
Hi, I have activated all of your pro plugins again now.
Have a nice day!
Hi, that’s strange, normally you should be able to access to the future updates of TutorLMS Pro since your Pro license is activated, maybe there was a temporary issue on their server etc..
I just logged in to your site and updated your TutorLMS Pro to the latest version by manually uploading the latest plugin file, just let us know if you have any trouble with the updates in the future.
Have a nice day!
Hi, I just sent you the license keys and activated on your site.
Cheers.
Hi Ken,
That’s great to hear. If anything gets confusing again, just let us know anytime. We’re here and happy to help you get everything perfectly in place.
Cheers.
Hi, I just removed your license for that domain now.
Have a nice day!
sent!
re-sent to your registered e-mail.
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activated.
Licenses are activated.
Cheers.
Hi, Themeforest rounds down the support period; your support period is officially valid until 2 May 2026 which is 6 months after your purchase date.
Cheers.
sent!
Hi again, I just activated your pro plugins.
Cheers.
Hi, can you please update your theme to the latest version, and the issue should have gone away.
Thanks.
Hi again, please provide your wp-login info via the private content box and let me check.
Hi, you need to enter the Amelia license code which we have sent you to your e-mail address before.
Cheers.
yes, that is correct.
Hi, I have just logged in to your site and activated your license.
Cheers.
we will still help you with the licences without requiring a support period..
replied to you via e-mail.
Hi again, TutorLMS Pro license and Amelia licenses are for a lifetime, and the JetPlugins licenses are renewed yearly automatically.
I just tried to log in to your site to check what’s wrong but I couldnt log-in with the credentials you provided, can you provide the current wp-login credentials?
Hi, I have sent you the licences and activated on your site.
Cheers.
sent!
Hi, we have extended all the current licences, remove your Crocoblock license, and add them again and they should work.
aktifleştirildi.
Hi, can you try to edit the pop-up trigger button in Elementor and navigate to “Advanced > Layout > Cache Settings” and set it to “Inactive” and see if it fixes the issue.
Cheers.
sent!
Hi, thanks for letting us know. We plan to release a new update in a few days.
Have a nice day!
Hi again, please create a dedicated new topic about your issue and our support team will happily help you with it.
Thanks.
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@serena
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Merhaba, satın aldığınız lisans tek bir domainde kullanılmak üzere geçerlidir. Eski kullandığınız domainde temayı kaldırdığınız takdirde evet yeni bir domaine temayı taşıyabilirsiniz istediğiniz zaman.
İyi çalışmalar.
@serena
Hi, what is your final domain name?
You are welcome :) We’d be delighted if you could spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.
https://themeforest.net/downloads
I appreciate your support.
Hi Kenn, thanks for following up.
What I meant by “file structure” is that the way the SVG was originally exported included some extra data and attributes that weren’t strictly necessary, and that caused issues when rendering it. When I re-saved it with Method Draw
, it essentially cleaned up the file — removed redundant code, optimized the paths, and ensured a proper SVG structure.So you didn’t really do anything “wrong,” but depending on the tool used for export, SVGs can sometimes include extra markup that creates problems. For your negative (white) version, you can safely create it the same way, and if needed, re-save it through the editor again to make sure the file stays clean and optimized.
Hi, it was related to your svg file structure, I re-saved it using:
and upload it again to your site and now it is shown on your header.
Have a nice day!
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