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serkan
Moderator12 January 2026 at 13:01Posted in : Images are not respecting the screen proportionsHi, Thank you for getting in touch and for sharing the link.
Since the images were displaying correctly before and the issue appeared suddenly, this is very likely related to caching, a plugin conflict, or image thumbnails rather than the theme itself.
As a first step, please clear any cache you may be using (plugin, server, and browser cache). If the issue continues, try temporarily deactivating your plugins to see if one of them is affecting image responsiveness. Additionally, we recommend installing and running a plugin such as Regenerate Thumbnails to regenerate all image sizes, as outdated or missing thumbnails can cause images to appear cropped or incorrectly scaled on different devices. If you are using any image optimization or lazy-load plugins, please disable them temporarily and test again.
If the problem still persists after these checks, let us know and we will be happy to review it further.
Best regards,
SerkanHi,
I’ve tested the website on my end, and the logo appears correctly aligned on the left and is visible on all pages. However, since you’re experiencing different behavior, I’ve forwarded this issue to our developer team for a deeper review to ensure consistency across all pages and environments.
They are currently checking for any page-specific overrides or caching-related issues. I’ll update you as soon as we hear back from them.
Thank you for your patience.
Best regards,
SerkanHi Michael,
I will forward this topic to our developer and i will keep you updated.
ThanksHi Kosta,
Thank you for checking in.
Our design team is still reviewing the remaining styling details. We’re actively working on it and will get back to you with an update as soon as possible.
Thank you for your patience and understanding.
Best regards,
SerkanHello Kosta,
Thank you for following up.
I wanted to give you a transparent update on the situation. Our development team has conducted a detailed investigation, and currently, this issue appears to be unique to your specific installation—we haven’t observed it on any other client sites or our test environments. This strongly suggests it stems from a specific server configuration or hosting variable.
However, we are not leaving it at that.
Even a single customer facing an issue is very important to us. Instead of simply referring you to your hosting provider, our developers are currently digging deeper to find a permanent code-side solution or workaround that can bypass this specific environment limitation.
We truly appreciate your patience while we try to engineer a fix for this isolated case. We will get back to you as soon as we have a concrete solution.
Best regards,
SerkanHello,
Thank you for the update. Let’s address both issues step by step.
1. Missing Media Images: Since the import process relies on your server downloading files from our source, the failure indicates that your server settings are too restrictive or are blocking the connection.
Please verify your server configuration against the requirements listed here: https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/
Important: Please ask your hosting provider to ensure that remote media import is not blocked (e.g., firewall rules or allow_url_fopen settings). Once the server limits are increased, you can try the import process again to fetch the missing media.
2. Janky Scrolling & Slowness: The “janky” or jumping scrolling behavior is usually related to a conflict with the browser’s native scrolling or a heavy plugin.
Please go to Appearance > Customize > General Settings and disable/turn off the “Smooth Scroll” option. This should fix the jumping effect immediately.
Please temporarily deactivate all 3rd party plugins (plugins that did not come with the theme). If the site speed returns to normal, reactivate them one by one to find the plugin causing the performance drop.
Please let us know the result after trying these steps.
Best regards,
SerkanHi,
Could you please provide me your wp admin details via our private content box below, our wordpress developer will check the issue?
ThanksHi,
Happy 2026 to you as well!
Thank you for the update. It is quite common for hosting providers to generalize the source of such issues, but as you observed with your own server test, the environment plays the biggest role.
I hope you can resolve the situation with them quickly and get the site up and running without further headaches.
If they do manage to point out a specific file path within the theme folder that they claim is problematic, please feel free to share it with us. We are always here to help.
Best regards,
SerkanHi,
Could you please try to use this custom css code;.is-header-transparent:not(.is-header-dark):not(.is-menu-toggled-on) .site-header:not(.clone) .site-branding-center .logo-negative { display: block !important; visibility: visible !important; opacity: 1 !important; max-width: 150px !important; height: auto !important; margin: 0 auto !important; }Important: Please clear your mobile browser cache or try opening the site in an “Incognito/Private” window on your phone to see the changes immediately.
Let me know once you confirm it.
Best regards,
SerkanHi Kosta,
I will discuss this with our developer and we will keep you updated.
ThanksHi,
I just fixed the width. Please check it out.
ThanksHello,
Thank you for the clarification.
I reviewed the logo image, and the main issue is that the file contains excessive transparent space on all sides (top, bottom, left, and right). Because of this, increasing the logo size in the theme settings does not visually enlarge the logo itself — it only scales the empty area around it.How to fix this (important first step):
Open the logo file in an image editor (Photoshop, Illustrator, Canva, etc.)
Crop the canvas tightly on all sides so that it wraps only the visible logo (remove all extra transparent space)
Export the image again
Re-upload the new logoAfter this cleanup, the logo will scale normally and you’ll be able to control its size correctly from the theme settings. No CSS changes should be required once the image itself is fixed.
Best regards,
SerkanHi Michael,
Got it — if the header is set to Center but nothing moves, that means the header layout in the child theme is overriding alignment with CSS (common when the branding is intentionally placed next to the menu).
Please add the CSS below in: Appearance → Customize → Additional CSS (this is the safest place).
Then clear any cache (plugin/host/CDN) and do a hard refresh./* Center the site title/logo area using the theme's branding structure */ .site-branding-wrap{ display: flex !important; align-items: center !important; } /* Make left and right columns flexible "spacers" */ .site-branding-left, #masthead .site-branding-right{ flex: 1 1 0 !important; min-width: 0 !important; } /* Keep the title/tagline block centered */ .site-branding-center{ flex: 0 0 auto !important; text-align: center !important; margin-left: auto !important; margin-right: auto !important; } /* Ensure tagline is visible (some header layouts hide it) */ .site-description{ display: block !important; visibility: visible !important; opacity: 1 !important; height: auto !important; }After this, your site title/logo should be centered and the tagline should display again, without switching back to the parent theme.
On the mobile speed side: you’re absolutely right — image optimization is usually the main reason mobile doesn’t improve even when desktop does. Once you finish compressing/serving WebP + proper responsive sizes, you should see the biggest jump on mobile.
Best regards,
SerkanHi,
Thanks for letting us know.
Sounds good — once the update is available and applied, everything should be back to normal. If you notice anything unusual after updating or need assistance with the process, just let us know and we’ll be happy to help.
Have a great day, and thanks again for your patience.
Best regards,
SerkanHello,
Thank you for the detailed update and for sharing the feedback from your hosting provider.
First of all, we’d like to clearly address the main concern regarding a possible “backdoor” or security issue originating from the theme:
The Interique theme has been thoroughly reviewed and approved by the Envato (ThemeForest) review team, including strict security and code quality checks. Envato actively investigates and audits any reports related to malware, backdoors, or security vulnerabilities, and there are currently no known or reported security issues associated with this theme. A backdoor embedded in the theme would not be possible without being detected during Envato’s review and ongoing monitoring process.Based on our experience and similar cases, a few important points stand out:
A theme itself cannot generate thousands of infected files, especially on a fresh WordPress installation.Malware infections are most commonly caused by:
Compromised hosting environments
Insecure server configurations or file permissions
Outdated or vulnerable third-party plugins (often unrelated to popularity or download count)
Reused credentials or previously compromised accounts
The fact that you uploaded and tested the same theme on your own server without any issues strongly indicates that this is server-level or hosting-environment related, not theme-related.Additionally:
The plugins bundled with the demo content are well-known, widely used, and regularly updated.At this point, our recommendations would be:
Follow your hosting provider’s cleanup and hardening process (malware removal, credential reset, permission checks).
Ensure the hosting account was not previously used or restored from an infected backup.
Ask the host to clarify how and when the files were modified (timestamps often reveal whether the infection predates the fresh install).To answer your question directly:
➡️ No similar issues have been reported by other users, and there is no indication of a broader theme-related or ecosystem-wide problem.If your hosting provider believes a specific theme file is responsible, they should be able to point out an exact file path and code snippet — we’ll be more than happy to review anything concrete they provide.
Please don’t hesitate to reach out if you need further clarification or assistance.
Best regards,
SerkanHi, Thank you for your message and for sharing the demo link and screenshot.
Since we are using the Top 10 plugin, the view count shown in the Efor demo is handled directly by this plugin. No additional plugin is required for displaying post views.
After activating the required plugin, please make sure the visibility settings in the theme are enabled.
Kindly check the following path in your WordPress dashboard:
Appearance → Customize → Meta → Blog Meta
Under this section, please confirm that:
Like is set to enabled (not Hidden)
View Counts is set to enabled (not Hidden)
If either option is set to Hidden, the icons and counters will not be displayed on the blog page or on single post pages, even if the plugin itself is active and counting correctly.
Once both options are enabled, the heart (likes) and view count should appear automatically, matching the demo behavior.
Best regards,
SerkanHello, good evening,
Thank you for your message.
To check this properly, could you please share the URL of a post where the line and visit count should be displayed?
Once you provide the link, we’ll review the post output and verify whether the required meta data and view counter are available.
Looking forward to your reply.
Best regards,
SerkanHello, good afternoon,
Thank you for your message.
This error usually means that while the Mailchimp API key is entered correctly, the Audience (List) ID is either missing or not properly selected. In the MC4WP: Mailchimp for WordPress plugin, both are required.
Please double-check the following steps:
Make sure the API key is saved under MC4WP → Settings → Mailchimp.
In the same settings screen, ensure that an Audience (List) is selected and saved.
If no list appears, confirm that at least one Audience exists in your Mailchimp account.
After selecting the Audience, click Save Changes, then refresh the page and test again.
If the issue persists, it’s also worth clearing any cache and temporarily disabling other plugins to rule out a conflict.Let us know if the problem continues after these checks, and we’ll be happy to guide you further.
Best regards,
SerkanHello, good afternoon,
Thank you for your message.
For Tutor LMS Pro license activation / domain change, kindly note that license-related requests are handled directly through our support forum.
Please post your request and follow the updates at the link below so our team can assist you accordingly:
https://www.pixelwars.org/forums/topic/tutorlms-pro/
This will ensure your request is properly tracked and resolved by the relevant support staff.
Thank you for your understanding.
Best regards,
SerkanHello Michael,
Thank you for the kind words — I’m really glad to hear that you love the site and the features 😊
Site title & tagline (centering)
No worries at all — the behavior you described is expected.
In the child theme, the header layout was customized so the logo/site title aligns next to the menu on the left, and the tagline is intentionally hidden in that layout.
If you’d like to center the site title and display the tagline, you can easily do this without switching back to the parent theme:
Appearance → Customize → Header → Menu → Menu align
From there, select the centered header layout.
If you’d like, I can also point you to the exact option or adjust it via a small CSS tweak in the child theme.About site slowness (especially on mobile)
You’re absolutely right to ask about this — and the good news is that what you’re experiencing is very common and usually not theme-related.
In most cases, slower performance (especially on mobile) is caused by one or more of the following:
Hosting performance (CPU, I/O, or server location)
Unoptimized images (large images affect mobile most)
Caching not enabled or misconfigured
No CDN (or CDN not properly set up)
The theme itself is lightweight and does not significantly impact load times on its own.Recommendations (in order of impact):
Enable full-page caching (via hosting or a plugin like WP Rocket / LiteSpeed Cache, depending on host)
Optimize images with a plugin.
Use a CDN (Cloudflare alone often makes a huge difference on mobile)
Check hosting plan resources if performance continues to lagThanks again for your kind feedback, and don’t hesitate to reach out if you need anything else.
Best regards,
SerkanHello,
Thank you for reaching out and for sharing the URL.
I checked your website, and the “This site can’t be reached / took too long to respond” message indicates a server-level connectivity issue, not a theme-related problem.
A few important points to clarify:This error usually occurs when the hosting server is temporarily unavailable, overloaded, or not responding properly.
Since the site was working fine previously and you currently have only a few pages, this strongly suggests an infrastructure issue (hosting, DNS, or server resources), rather than anything caused by the theme.
A theme alone cannot cause a site to become unreachable — if the server doesn’t respond, WordPress and the theme never even load.What we recommend checking:
Hosting status – Please contact your hosting provider and ask if there are any server outages, resource limits, or security blocks in place.
DNS / domain status – Confirm that the domain is correctly pointing to the hosting server and that there were no recent DNS changes.
Server logs – Your host can quickly confirm if the server is timing out, overloaded, or restarting.
Once the hosting/server issue is resolved, the site should load normally again with no changes needed to the theme.If your hosting provider reports anything theme-related (very unlikely), feel free to forward their feedback and we’ll be happy to review it together.
Best regards,
SerkanHi,
I will forward this request to our developer and i will keep you updated.
ThanksHello,
Thanks for sharing the import log.
The errors you’re seeing are related only to demo media files that failed to import during the demo setup. This is a common and non-critical issue and is usually caused by temporary hosting limitations such as PHP memory, execution time, or simultaneous server load at the moment of import.
The important part is:
These errors do not affect the theme’s functionality or performance
The website structure, layouts, and features are imported correctly
Since you will be replacing the demo images/media with your own content, these missing media files are not relevant and can be safely ignored
Once your own images and logos are uploaded, everything will work as expected with no performance impact.
So there’s nothing to worry about — the site is ready to be customized normally 👍
If needed, we can also re-import the media later after adjusting hosting limits, but it’s not necessary in your case.
Let us know if you need anything else.
Best regards,
SerkanHi,
I will forward this request to our developer and i will keep you updated.
ThanksHi,
That part looks normal for me, but I added an additional css for you. I hope it looks fine this time.
ThanksHi Michael,
Thank you for your question.
Yes, Mindi does include a child theme 👍
You can find it inside the ThemeForest download package.
Please follow these steps:
Go to ThemeForest → Downloads
Click Download → All files & documentation
Extract the ZIP file on your computerInside the package, you will find a folder named something like:
mindi-child.zip
How to activate the child theme:
Go to WordPress Admin → Appearance → Themes
Click Add New → Upload Theme
Upload mindi-child.zip
Install and Activate it
Once activated, the child theme will automatically use the parent Mindi theme.👉 Important note:
Any custom CSS, PHP, or template changes should be added to the child theme, so your modifications are preserved during theme updates.
If you don’t see the child theme in your package for any reason, please let us know and we’ll be happy to assist.Best regards,
SerkanHello,
Our developer is currently reviewing the demo import issue in detail. We are testing it from our side to make sure the demo content is uploaded correctly and without conflicts.
Once the review is complete, we’ll either provide a proper demo upload or share the exact steps/solution with you. This should be resolved shortly.
Thank you very much for your patience and understanding. We’ll update you as soon as we have progress.
Yes — since the theme is sold on ThemeForest, the download package always includes all official theme files and demo import files provided by us.
To answer your questions clearly:
1) If I download the theme again, will all theme files be included?
✔️ Yes.
Every fresh download from ThemeForest contains the complete and latest theme package, including:
All theme files
All demo data provided with the theme
Demo XML files (if the theme uses them)
Nothing is missing in the ThemeForest package itself.Hi,
I just added new css codes and tested it. It looks okay now. Please keep me updated.
ThanksHi,
Could you please try to clear the cache and check it again?
ThanksGood morning,
Thank you for the details.I noticed you also posted the same layout issue as a reply in another forum topic (the Google sign-in modal thread):
https://www.pixelwars.org/forums/topic/issue-with-google-sign-in-modal-on-login-page/#post-96028To avoid any confusion and keep everything organized, I’ve already replied there and I kindly ask that we continue the discussion in that same topic going forward. This way, we can track all steps and updates in one place and resolve it faster.
Thank you for your understanding.
Best regards,
SerkanGood morning,
Thank you for the update — I’m glad the Google login issue is resolved.
Regarding the layout compression / cut-off on the login view at:
https://aulamy.com/dashboard/
Even though you are not using the [tutor_login] shortcode, the /dashboard/ page still displays a login form when the user is logged out. In cases like this, a “blank space / cut-off / compressed fields” layout is typically caused by a front-end styling or optimization behavior (global CSS rules, responsive container settings, or delayed/minified assets) that applies after the page initially loads.Is /dashboard/ the correct way to implement login?
Yes — using the Tutor LMS Dashboard page as the login entry can work and is a common configuration. Alternatively, some sites prefer a dedicated login page and then redirect users to /dashboard/ after login, but we can keep your current approach and simply fix the layout.To review and pinpoint the exact cause, could you please send:
A screenshot of the broken layout (desktop + mobile if possible)
The list of currently active plugins (especially any caching/optimization ones, even if you tested disabling them earlier)
A screenshot of your browser Console right after the page finishes loading (any red errors)Once I have these, I’ll identify the exact rule/script affecting the form and provide a targeted fix (CSS + placement) so the login view displays correctly without being cut off.
Best regards,
SerkanHi,
Thanks for the feedback. Have a nice day.Hello, our developer will upload the demo content to you properly and as soon as possible. We appreciate your patience and understanding.
Hello, our developer will upload the demo content to you properly and as soon as possible. We appreciate your patience and understanding.
ThanksHey Kosta,
Thanks — I can confirm the Foodsy theme is now uploaded.
When I attempt the manual demo import, WordPress returns this server-side error:
“Sorry, there has been an error… uploads being disabled in php.ini or post_max_size smaller than upload_max_filesize…”
This means the import is failing due to hosting/PHP configuration limits, not because of the theme itself. Since this requires server-level adjustments (php.ini / PHP limits), I’m forwarding your case to our developer team to review and provide the correct next steps / files for a clean import.
Regards,
SerkanHi,
I imported the demo content for you.
Have a nice evening.Hi, There is no Foodsy theme among your themes. I didn’t delete it, I haven’t seen the wp reset plugin delete it before, unless someone else removed it. Can you upload the theme from your Themeforest account? I want to solve this problem permanently tonight.
ThanksGood morning,
Thanks for testing all of that — if it still opens a blank Google sign-in modal even with plugins disabled and CDN purged, the most common remaining causes are:
OAuth mismatch (incorrect Client ID / Redirect URI not whitelisted)
Blocked third-party cookies / SameSite cookie behavior (especially on embedded/modals)
A JavaScript console error coming from the Google API script or the social login pluginSo I can review this properly and pinpoint the exact cause, could you please send me:
Which plugin is handling “Sign in with Google” (name + version)A screenshot of your Google Cloud Console → OAuth 2.0 Client settings showing:
Authorized JavaScript origins
Authorized redirect URIs
A screenshot (or copy/paste) of your browser Console + Network tab right after clicking “Sign in with Google” (any red errors / blocked requests)In the meantime, please also confirm:
Are you using www vs non-www (and http vs https) consistently? The Redirect URI must match exactly.
If you have a security plugin/WAF (Cloudflare, Wordfence, etc.), temporarily allow/whitelist Google endpoints and retest.
Once you share the 3 items above, I’ll tell you exactly what needs to be changed in the OAuth/plugin setup.Best regards,
SerkanHello Antonio,
Thank you for following up — I’m sorry this has taken longer than expected.
We can clearly see the issue from your video: the fields render correctly first, then a script/style applies after load and compresses them. Because this is happening after page load, it requires a deeper developer-level investigation.
Fastest workaround (recommended until we deliver a permanent fix):
Please avoid using the [tutor_login] shortcode on an AJAX/animated page.
Instead, use Tutor LMS’s default login page/template (or a normal WordPress page without AJAX transitions) for the login screen.
This will keep the login form stable and working immediately.
In parallel, I have forwarded your case (page link + video) to our developer team so they can identify exactly which global style/script is causing the post-load shrink and provide a permanent fix.
Thanks again for your patience.
Kind regards,
SerkanHi @graval,
Thanks for the info.
Just to clarify: the theme’s Portfolio/Project pages are loaded via AJAX, and Elementor (plus widgets that require extra JavaScript) may not initialize correctly on AJAX-fetched content. That’s why you may see the “content area was not found” error and some elements not working as expected.
Alternative (recommended) option:
If your goal is to customize the Portfolio layout/styles, you can do it directly via the theme Customizer:Appearance → Customize → Portfolio
There you can adjust the Portfolio-related settings (layout, details, etc.) without using Elementor, and it will work properly with the AJAX system.
If you still want Elementor-based editing, you would need to disable the AJAX transitions/loading for those pages (at least temporarily), otherwise Elementor elements requiring extra JS may keep failing.
Regards,
SerkanHi @pranadan,
Thanks for the update.
Yes — we can provide the Amelia license via our developer’s license system.
Please submit your details using this link: https://www.pixelwars.org/forums/topic/tutorlms-pro/To activate the license, please include:
Your website URL (domain)
Once it’s submitted, I’ll forward it to our developer and get the license assigned for you.
Thanks,
SerkanHey Kosta,
Thanks for sharing the updated credentials — I understand you want this handled directly on my side.
Quick update: I attempted to proceed with the WP Reset step so I can run a clean manual import. After triggering the reset, WordPress logged me out (this is expected behavior), but when I tried to log back in using the credentials from the private note, I’m getting an “incorrect password” message.
Could you please re-send the current WP Admin login URL + username + password (and if possible, also confirm you’re sending the WordPress admin password, not the hosting/cPanel one)? Once I’m back in, I’ll continue with the manual import and get everything set up properly.
Thanks a lot for your patience — I really appreciate it, and I’ll take it from here as soon as I have the working login.
Regards,
SerkanHi,
Thank you for the details.
That does sound unusual — normally the demo content package should include the XML files needed for all demo pages (including Project and News). I’ll report this to our developer team and ask them to re-check and test the demo content package on their side to confirm what’s missing and why.
Once I receive their feedback (and the correct XML files if needed), I’ll get back to you right away with an update.
Best regards,
SerkanYou are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.
https://themeforest.net/downloads
Thank you for your support.
Hi,
Yes — the page looks darker because of this overlay:.home-wrap .ri-grid:after { opacity: 0.6; background:#111; }To make the page brighter, you can simply reduce the opacity (recommended). Add this CSS (or edit the existing rule):
.home-wrap .ri-grid:after{ opacity: 0.25; /* try 0.10–0.35 */ }If you prefer an even softer bright look, you can switch the overlay to white:
.home-wrap .ri-grid:after{ background: #fff; opacity: 0.10; /* try 0.06–0.18 */ }Please clear your cache after saving (and hard refresh the page) so the change shows immediately.
ThanksHi Kosta,
Thanks for the update — and for resending the login details.
In this case, the font issue is most commonly caused by Elementor’s generated CSS/fonts cache, so even after reimport, the old cached styles can keep overriding the theme fonts.
Please do the following and then re-check the site:
Go to Elementor → Tools
Click Regenerate Files & Data
Then go to Elementor → Settings → Advanced and make sure “Disable Default Fonts” is enabled
Clear all caches again (site cache / performance plugin / server cache / CDN if you use one)
Hard refresh your browser (Ctrl+F5 / Cmd+Shift+R) or test in an incognito window
After these steps, the theme fonts should load correctly.
If it still looks wrong, please tell me which page shows the issue and I’ll check the exact CSS rule that’s overriding the fonts.Hi, Thanks for the feedback :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.
https://themeforest.net/downloads
Thank you for your support.
serkan
Moderator15 December 2025 at 23:17Posted in : Theme Not Applied to About Me and Resume PagesHi there,
Thanks for your message.
That Elementor warning (“The content area was not found in your page”) usually appears when the page/template you’re trying to edit is not a standard Elementor page layout (for example, it’s generated by the theme as a Portfolio/Work single item template), so Elementor can’t detect a normal editable content wrapper.
In this theme, Portfolio (Work) items are managed by the theme’s Portfolio system, not as regular Elementor pages. So Elementor won’t open them like a normal page.If you want to edit the single portfolio/work item using Elementor, please enable the theme option inside Elementor:
Go to WP Admin → Elementor → Settings
Open the General tab
Under Post Types, enable/tick Portfolio (or “Works”, depending on how it is named on your site)
Click Save Changes
Then go to Portfolio/Works → Edit and you should see Edit with Elementor.If your goal is to adjust the portfolio layout, typography, spacing, etc., you can do it from:
Dashboard → Appearance → Customize → Portfolio
This is the recommended way to customize portfolio styling and behavior in this theme.Best regards,
SerkanHi there, good evening,
Thanks for reporting this — a blank Google sign-in modal is usually caused by one of these: browser blocking (pop-ups/3rd-party cookies), a JavaScript conflict/minification, or an OAuth configuration mismatch (Redirect URI / Client ID).
Please try these quick checks first:Incognito window (no extensions) and temporarily disable ad-blockers/privacy extensions
Make sure the browser allows pop-ups and third-party cookies for your domain
Clear cache (and if you use any performance plugin/CDN, temporarily disable JS minify/combine/defer and retest)Best regards,
Serkan