[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi Tivon,

You can change or remove the “EDITOR” label in the latest_from_the_blog section using a string translation tool like Loco Translate — that’s usually the easiest way. After installing Loco Translate, search for “EDITOR” and change or remove it.

Let me know if you have any problem.
Thanks

[serkan]

We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi there,
Thank you for reaching out and for sharing the details.
We’ve reviewed your case, and this issue doesn’t appear to be related to TheBlogger theme itself. The sticky behavior you’re experiencing on tablets and smaller devices is controlled entirely by the LuckyWP Table of Contents plugin’s internal logic, responsive breakpoints, and CSS/JS handling.
Unfortunately, we’re not able to intervene in or modify third-party plugin source code, and customizing or debugging another plugin’s behavior falls outside the scope of our theme support.
Since LuckyWP is actively maintained, we strongly recommend contacting the plugin’s official support team. They can provide the most accurate guidance on:
Sticky behavior on mobile/tablet devices
Responsive or breakpoint-related settings
Any required custom CSS specific to the plugin

You can reach them directly here:
👉 https://wordpress.org/support/plugin/luckywp-table-of-contents/
Please let us know if you need help with any theme-related configuration — we’ll be happy to assist.
Best regards,
Serkan

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi Vasilis,
Thanks for checking in — hope you’re doing well too 🙂
I’ve reached out to our developer to see if there’s any update or progress on this issue. As soon as I hear back with any new information, I’ll get back to you right away.
Thanks for your patience in the meantime.
Best regards,
Serkan

[serkan]

Hi there,
Thanks for getting back to us and for checking this with your hosting provider.
Unfortunately, this isn’t something that can be fixed from inside WordPress. The limits we mention (PHP memory, execution time, remote file access, etc.) are controlled at the server/hosting level, and if the host doesn’t allow changing them, WordPress itself can’t override those restrictions.
Yes — these limitations are very likely the reason why the demo import can’t complete properly. When the importer can’t download the demo media files, images are skipped, and it’s also normal for parts of the homepage (like the header text or sections) to appear different or missing.
At this point, you have two practical options:
Move the site to a different hosting provider that meets the system requirements and allows adjusting PHP settings. Once that’s done, you can run the demo import again and it should work as expected.
Stay on your current hosting, import the demo without media, and then add the images and some demo content manually. This works, but it does require extra setup and won’t be a full one-click demo import.
So to summarize: this can’t be resolved via WordPress settings, and the server limits you mentioned are indeed causing the issue. If having the demo exactly as shown is important, switching hosting would be the recommended solution.

Let us know how you’d like to proceed or if you need any guidance before re-importing.
Best regards,
Serkan

[serkan]

Thanks for the feedback. We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi there,
Thanks for reaching out 😊
This usually happens when only one logo version is uploaded.
Could you please make sure that both the regular logo and the negative (sticky) logo are uploaded in the theme options?
After adding both versions, please clear your cache and check again.
If the issue still persists, kindly share your WP Admin login details with us via the Private Content box below so we can take a closer look.
Looking forward to your reply.
Best regards,
Serkan

[serkan]

Hi there,
Thanks for the details.
Those “[ERROR] Failed to import … (Media)” messages typically mean the demo XML content starts importing, but your server can’t download the demo media files during the process (timeouts/limits/remote file access). When the media import fails, it’s also normal to see parts of the demo (like the homepage header text/sections) not matching.
Please revise your server/PHP settings according to our system requirements topic and then run the demo import again:
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/
After applying those recommended values (memory limit, execution time, upload limits, etc.), the demo import should complete properly and your homepage will match the demo much more closely.
If it still fails after updating the requirements, please share your hosting provider, PHP version, and the full import log, and we’ll advise the next step.
Best regards,
Serkan

[serkan]

Hi Kosta,
Thanks for following up.
I’ve just checked in again with our development team regarding your case to make sure it’s prioritized.
I’ll get back to you as soon as I receive their feedback or next steps.
Thanks again for your patience — I know this one is important to wrap up.
Best regards,
Serkan

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi there,
Thanks for the update.
On the inner pages, the logo behavior you’re seeing is usually caused by a transparent / overlay-style header layout being selected. In that layout, the theme may keep using the “negative” logo even when the header background is white.
To fix this, please try selecting one of the non-transparent header layouts instead of the transparent one.
Once a non-transparent header layout is selected, the regular main logo will be used correctly on white headers.
If the issue continues, please share the page URL and a screenshot of the selected header layout so we can guide you to the exact option.
Thanks

[serkan]

Hi,
Thank you for sharing the details.
Our WordPress developer is currently reviewing the issue. We’ll get back to you with an update as soon as possible.
Thanks for your patience.
Best regards,
Serkan

[serkan]

Hi, Thank you for getting in touch and for sharing the link.
Since the images were displaying correctly before and the issue appeared suddenly, this is very likely related to caching, a plugin conflict, or image thumbnails rather than the theme itself.
As a first step, please clear any cache you may be using (plugin, server, and browser cache). If the issue continues, try temporarily deactivating your plugins to see if one of them is affecting image responsiveness. Additionally, we recommend installing and running a plugin such as Regenerate Thumbnails to regenerate all image sizes, as outdated or missing thumbnails can cause images to appear cropped or incorrectly scaled on different devices. If you are using any image optimization or lazy-load plugins, please disable them temporarily and test again.
If the problem still persists after these checks, let us know and we will be happy to review it further.
Best regards,
Serkan

[serkan]

Hi,
I’ve tested the website on my end, and the logo appears correctly aligned on the left and is visible on all pages. However, since you’re experiencing different behavior, I’ve forwarded this issue to our developer team for a deeper review to ensure consistency across all pages and environments.
They are currently checking for any page-specific overrides or caching-related issues. I’ll update you as soon as we hear back from them.
Thank you for your patience.
Best regards,
Serkan

[serkan]

Hi Michael,
I will forward this topic to our developer and i will keep you updated.
Thanks

[serkan]

Hi Kosta,
Thank you for checking in.
Our design team is still reviewing the remaining styling details. We’re actively working on it and will get back to you with an update as soon as possible.
Thank you for your patience and understanding.
Best regards,
Serkan

[serkan]

Hello Kosta,
Thank you for following up.
I wanted to give you a transparent update on the situation. Our development team has conducted a detailed investigation, and currently, this issue appears to be unique to your specific installation—we haven’t observed it on any other client sites or our test environments. This strongly suggests it stems from a specific server configuration or hosting variable.
However, we are not leaving it at that.
Even a single customer facing an issue is very important to us. Instead of simply referring you to your hosting provider, our developers are currently digging deeper to find a permanent code-side solution or workaround that can bypass this specific environment limitation.
We truly appreciate your patience while we try to engineer a fix for this isolated case. We will get back to you as soon as we have a concrete solution.
Best regards,
Serkan

[serkan]

Hello,
Thank you for the update. Let’s address both issues step by step.
1. Missing Media Images: Since the import process relies on your server downloading files from our source, the failure indicates that your server settings are too restrictive or are blocking the connection.
Please verify your server configuration against the requirements listed here: https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/
Important: Please ask your hosting provider to ensure that remote media import is not blocked (e.g., firewall rules or allow_url_fopen settings). Once the server limits are increased, you can try the import process again to fetch the missing media.
2. Janky Scrolling & Slowness: The “janky” or jumping scrolling behavior is usually related to a conflict with the browser’s native scrolling or a heavy plugin.
Please go to Appearance > Customize > General Settings and disable/turn off the “Smooth Scroll” option. This should fix the jumping effect immediately.
Please temporarily deactivate all 3rd party plugins (plugins that did not come with the theme). If the site speed returns to normal, reactivate them one by one to find the plugin causing the performance drop.
Please let us know the result after trying these steps.
Best regards,
Serkan

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below, our wordpress developer will check the issue?
Thanks

[serkan]

Hi,
Happy 2026 to you as well!
Thank you for the update. It is quite common for hosting providers to generalize the source of such issues, but as you observed with your own server test, the environment plays the biggest role.
I hope you can resolve the situation with them quickly and get the site up and running without further headaches.
If they do manage to point out a specific file path within the theme folder that they claim is problematic, please feel free to share it with us. We are always here to help.
Best regards,
Serkan

[serkan]

Hi,
Could you please try to use this custom css code;

.is-header-transparent:not(.is-header-dark):not(.is-menu-toggled-on) .site-header:not(.clone) .site-branding-center .logo-negative {
        display: block !important;
        visibility: visible !important;
        opacity: 1 !important;
        max-width: 150px !important; 
        height: auto !important;     
        margin: 0 auto !important;   
    }

Important: Please clear your mobile browser cache or try opening the site in an “Incognito/Private” window on your phone to see the changes immediately.
Let me know once you confirm it.
Best regards,
Serkan

[serkan]

Hi Kosta,
I will discuss this with our developer and we will keep you updated.
Thanks

[serkan]

Hi,
I just fixed the width. Please check it out.
Thanks

[serkan]

Hello,
Thank you for the clarification.
I reviewed the logo image, and the main issue is that the file contains excessive transparent space on all sides (top, bottom, left, and right). Because of this, increasing the logo size in the theme settings does not visually enlarge the logo itself — it only scales the empty area around it.

How to fix this (important first step):
Open the logo file in an image editor (Photoshop, Illustrator, Canva, etc.)
Crop the canvas tightly on all sides so that it wraps only the visible logo (remove all extra transparent space)
Export the image again
Re-upload the new logo

After this cleanup, the logo will scale normally and you’ll be able to control its size correctly from the theme settings. No CSS changes should be required once the image itself is fixed.

Best regards,
Serkan

[serkan]

Hi Michael,
Got it — if the header is set to Center but nothing moves, that means the header layout in the child theme is overriding alignment with CSS (common when the branding is intentionally placed next to the menu).
Please add the CSS below in: Appearance → Customize → Additional CSS (this is the safest place).
Then clear any cache (plugin/host/CDN) and do a hard refresh.

/* Center the site title/logo area using the theme's branding structure */ 
.site-branding-wrap{ display: flex !important; align-items: center !important; } 

/* Make left and right columns flexible "spacers" */ 
.site-branding-left, #masthead .site-branding-right{ flex: 1 1 0 !important; min-width: 0 !important; } 

/* Keep the title/tagline block centered */ 
.site-branding-center{ flex: 0 0 auto !important; text-align: center !important; margin-left: auto !important; margin-right: auto !important; } 

/* Ensure tagline is visible (some header layouts hide it) */ 
 .site-description{ display: block !important; visibility: visible !important; opacity: 1 !important; height: auto !important; }

After this, your site title/logo should be centered and the tagline should display again, without switching back to the parent theme.

On the mobile speed side: you’re absolutely right — image optimization is usually the main reason mobile doesn’t improve even when desktop does. Once you finish compressing/serving WebP + proper responsive sizes, you should see the biggest jump on mobile.

Best regards,
Serkan

[serkan]

Hi,
Thanks for letting us know.
Sounds good — once the update is available and applied, everything should be back to normal. If you notice anything unusual after updating or need assistance with the process, just let us know and we’ll be happy to help.
Have a great day, and thanks again for your patience.
Best regards,
Serkan

[serkan]

Hello,
Thank you for the detailed update and for sharing the feedback from your hosting provider.
First of all, we’d like to clearly address the main concern regarding a possible “backdoor” or security issue originating from the theme:
The Interique theme has been thoroughly reviewed and approved by the Envato (ThemeForest) review team, including strict security and code quality checks. Envato actively investigates and audits any reports related to malware, backdoors, or security vulnerabilities, and there are currently no known or reported security issues associated with this theme. A backdoor embedded in the theme would not be possible without being detected during Envato’s review and ongoing monitoring process.

Based on our experience and similar cases, a few important points stand out:
A theme itself cannot generate thousands of infected files, especially on a fresh WordPress installation.

Malware infections are most commonly caused by:
Compromised hosting environments
Insecure server configurations or file permissions
Outdated or vulnerable third-party plugins (often unrelated to popularity or download count)
Reused credentials or previously compromised accounts
The fact that you uploaded and tested the same theme on your own server without any issues strongly indicates that this is server-level or hosting-environment related, not theme-related.

Additionally:
The plugins bundled with the demo content are well-known, widely used, and regularly updated.

At this point, our recommendations would be:
Follow your hosting provider’s cleanup and hardening process (malware removal, credential reset, permission checks).
Ensure the hosting account was not previously used or restored from an infected backup.
Ask the host to clarify how and when the files were modified (timestamps often reveal whether the infection predates the fresh install).

To answer your question directly:
➡️ No similar issues have been reported by other users, and there is no indication of a broader theme-related or ecosystem-wide problem.

If your hosting provider believes a specific theme file is responsible, they should be able to point out an exact file path and code snippet — we’ll be more than happy to review anything concrete they provide.
Please don’t hesitate to reach out if you need further clarification or assistance.
Best regards,
Serkan

[serkan]

Hi, Thank you for your message and for sharing the demo link and screenshot.
Since we are using the Top 10 plugin, the view count shown in the Efor demo is handled directly by this plugin. No additional plugin is required for displaying post views.
After activating the required plugin, please make sure the visibility settings in the theme are enabled.
Kindly check the following path in your WordPress dashboard:
Appearance → Customize → Meta → Blog Meta
Under this section, please confirm that:
Like is set to enabled (not Hidden)
View Counts is set to enabled (not Hidden)
If either option is set to Hidden, the icons and counters will not be displayed on the blog page or on single post pages, even if the plugin itself is active and counting correctly.
Once both options are enabled, the heart (likes) and view count should appear automatically, matching the demo behavior.
Best regards,
Serkan

[serkan]

Hello, good evening,
Thank you for your message.
To check this properly, could you please share the URL of a post where the line and visit count should be displayed?
Once you provide the link, we’ll review the post output and verify whether the required meta data and view counter are available.
Looking forward to your reply.
Best regards,
Serkan

[serkan]

Hello, good afternoon,
Thank you for your message.
This error usually means that while the Mailchimp API key is entered correctly, the Audience (List) ID is either missing or not properly selected. In the MC4WP: Mailchimp for WordPress plugin, both are required.
Please double-check the following steps:
Make sure the API key is saved under MC4WP → Settings → Mailchimp.
In the same settings screen, ensure that an Audience (List) is selected and saved.
If no list appears, confirm that at least one Audience exists in your Mailchimp account.
After selecting the Audience, click Save Changes, then refresh the page and test again.
If the issue persists, it’s also worth clearing any cache and temporarily disabling other plugins to rule out a conflict.

Let us know if the problem continues after these checks, and we’ll be happy to guide you further.
Best regards,
Serkan

[serkan]

Hello, good afternoon,
Thank you for your message.
For Tutor LMS Pro license activation / domain change, kindly note that license-related requests are handled directly through our support forum.
Please post your request and follow the updates at the link below so our team can assist you accordingly:
https://www.pixelwars.org/forums/topic/tutorlms-pro/
This will ensure your request is properly tracked and resolved by the relevant support staff.
Thank you for your understanding.
Best regards,
Serkan

[serkan]

Hello Michael,

Thank you for the kind words — I’m really glad to hear that you love the site and the features 😊
Site title & tagline (centering)
No worries at all — the behavior you described is expected.
In the child theme, the header layout was customized so the logo/site title aligns next to the menu on the left, and the tagline is intentionally hidden in that layout.
If you’d like to center the site title and display the tagline, you can easily do this without switching back to the parent theme:
Appearance → Customize → Header → Menu → Menu align
From there, select the centered header layout.
If you’d like, I can also point you to the exact option or adjust it via a small CSS tweak in the child theme.

About site slowness (especially on mobile)
You’re absolutely right to ask about this — and the good news is that what you’re experiencing is very common and usually not theme-related.
In most cases, slower performance (especially on mobile) is caused by one or more of the following:
Hosting performance (CPU, I/O, or server location)
Unoptimized images (large images affect mobile most)
Caching not enabled or misconfigured
No CDN (or CDN not properly set up)
The theme itself is lightweight and does not significantly impact load times on its own.

Recommendations (in order of impact):
Enable full-page caching (via hosting or a plugin like WP Rocket / LiteSpeed Cache, depending on host)
Optimize images with a plugin.
Use a CDN (Cloudflare alone often makes a huge difference on mobile)
Check hosting plan resources if performance continues to lag

Thanks again for your kind feedback, and don’t hesitate to reach out if you need anything else.

Best regards,
Serkan

[serkan]

Hello,
Thank you for reaching out and for sharing the URL.
I checked your website, and the “This site can’t be reached / took too long to respond” message indicates a server-level connectivity issue, not a theme-related problem.
A few important points to clarify:

This error usually occurs when the hosting server is temporarily unavailable, overloaded, or not responding properly.
Since the site was working fine previously and you currently have only a few pages, this strongly suggests an infrastructure issue (hosting, DNS, or server resources), rather than anything caused by the theme.
A theme alone cannot cause a site to become unreachable — if the server doesn’t respond, WordPress and the theme never even load.

What we recommend checking:
Hosting status – Please contact your hosting provider and ask if there are any server outages, resource limits, or security blocks in place.
DNS / domain status – Confirm that the domain is correctly pointing to the hosting server and that there were no recent DNS changes.
Server logs – Your host can quickly confirm if the server is timing out, overloaded, or restarting.
Once the hosting/server issue is resolved, the site should load normally again with no changes needed to the theme.

If your hosting provider reports anything theme-related (very unlikely), feel free to forward their feedback and we’ll be happy to review it together.

Best regards,
Serkan

[serkan]

Hi,
I will forward this request to our developer and i will keep you updated.
Thanks

[serkan]

Hello,
Thanks for sharing the import log.
The errors you’re seeing are related only to demo media files that failed to import during the demo setup. This is a common and non-critical issue and is usually caused by temporary hosting limitations such as PHP memory, execution time, or simultaneous server load at the moment of import.
The important part is:
These errors do not affect the theme’s functionality or performance
The website structure, layouts, and features are imported correctly
Since you will be replacing the demo images/media with your own content, these missing media files are not relevant and can be safely ignored
Once your own images and logos are uploaded, everything will work as expected with no performance impact.
So there’s nothing to worry about — the site is ready to be customized normally 👍
If needed, we can also re-import the media later after adjusting hosting limits, but it’s not necessary in your case.
Let us know if you need anything else.
Best regards,
Serkan

[serkan]

Hi,
I will forward this request to our developer and i will keep you updated.
Thanks

[serkan]

Hi,
That part looks normal for me, but I added an additional css for you. I hope it looks fine this time.
Thanks

[serkan]

Hi Michael,
Thank you for your question.
Yes, Mindi does include a child theme 👍
You can find it inside the ThemeForest download package.
Please follow these steps:
Go to ThemeForest → Downloads
Click Download → All files & documentation
Extract the ZIP file on your computer

Inside the package, you will find a folder named something like:
mindi-child.zip
How to activate the child theme:
Go to WordPress Admin → Appearance → Themes
Click Add New → Upload Theme
Upload mindi-child.zip
Install and Activate it
Once activated, the child theme will automatically use the parent Mindi theme.

👉 Important note:
Any custom CSS, PHP, or template changes should be added to the child theme, so your modifications are preserved during theme updates.
If you don’t see the child theme in your package for any reason, please let us know and we’ll be happy to assist.

Best regards,
Serkan

[serkan]

Hello,

Our developer is currently reviewing the demo import issue in detail. We are testing it from our side to make sure the demo content is uploaded correctly and without conflicts.

Once the review is complete, we’ll either provide a proper demo upload or share the exact steps/solution with you. This should be resolved shortly.

Thank you very much for your patience and understanding. We’ll update you as soon as we have progress.

[serkan]

Yes — since the theme is sold on ThemeForest, the download package always includes all official theme files and demo import files provided by us.
To answer your questions clearly:
1) If I download the theme again, will all theme files be included?
✔️ Yes.
Every fresh download from ThemeForest contains the complete and latest theme package, including:
All theme files
All demo data provided with the theme
Demo XML files (if the theme uses them)
Nothing is missing in the ThemeForest package itself.

[serkan]

Hi,
I just added new css codes and tested it. It looks okay now. Please keep me updated.
Thanks

[serkan]

Hi,
Could you please try to clear the cache and check it again?
Thanks

[serkan]

Good morning,
Thank you for the details.

I noticed you also posted the same layout issue as a reply in another forum topic (the Google sign-in modal thread):
https://www.pixelwars.org/forums/topic/issue-with-google-sign-in-modal-on-login-page/#post-96028

To avoid any confusion and keep everything organized, I’ve already replied there and I kindly ask that we continue the discussion in that same topic going forward. This way, we can track all steps and updates in one place and resolve it faster.

Thank you for your understanding.
Best regards,
Serkan

[serkan]

Good morning,
Thank you for the update — I’m glad the Google login issue is resolved.
Regarding the layout compression / cut-off on the login view at:
https://aulamy.com/dashboard/
Even though you are not using the [tutor_login] shortcode, the /dashboard/ page still displays a login form when the user is logged out. In cases like this, a “blank space / cut-off / compressed fields” layout is typically caused by a front-end styling or optimization behavior (global CSS rules, responsive container settings, or delayed/minified assets) that applies after the page initially loads.

Is /dashboard/ the correct way to implement login?
Yes — using the Tutor LMS Dashboard page as the login entry can work and is a common configuration. Alternatively, some sites prefer a dedicated login page and then redirect users to /dashboard/ after login, but we can keep your current approach and simply fix the layout.

To review and pinpoint the exact cause, could you please send:
A screenshot of the broken layout (desktop + mobile if possible)
The list of currently active plugins (especially any caching/optimization ones, even if you tested disabling them earlier)
A screenshot of your browser Console right after the page finishes loading (any red errors)

Once I have these, I’ll identify the exact rule/script affecting the form and provide a targeted fix (CSS + placement) so the login view displays correctly without being cut off.

Best regards,
Serkan

[serkan]

Hi,
Thanks for the feedback. Have a nice day.

[serkan]

Hello, our developer will upload the demo content to you properly and as soon as possible. We appreciate your patience and understanding.

[serkan]

Hello, our developer will upload the demo content to you properly and as soon as possible. We appreciate your patience and understanding.
Thanks