[serkan]

Hi,
Could you please check out the similar topic?
https://www.pixelwars.org/forums/topic/youtube-embedded-video-chopped-off-in-mobilecomputer-view/
Thanks

[serkan]

Hi Yassin,

Thank you for the follow-up.

The demo import does not automatically convert your existing regular WordPress posts into the demo recipe layout. It only imports the demo pages, demo posts, widgets, media, and theme/customizer settings. Your existing posts remain as they were, so they may still look like standard blog posts unless they are updated with the required recipe structure/data.

The recipe layout shown in our demo is generated using the theme’s recipe setup and the recipe-related plugin/features. To make your existing posts look like the demo recipe pages, you will need to edit those posts and add the recipe details/recipe card information, such as ingredients, instructions, preparation time, cooking time, servings, nutrition details, featured image, and other recipe fields.

Please also make sure that all required theme plugins are installed and activated, especially the recipe-related plugin included/recommended by the theme.

You can proceed as follows:

Open one of your existing posts in the WordPress dashboard.
Add the recipe information using the recipe card/recipe fields.
Make sure the post has a featured image and the correct recipe/category settings.
Update the post and compare it with the demo recipe page.

If you want, please share your WordPress admin details using the private content box below, and we can take a quick look to confirm whether the theme and required plugins are configured correctly.

Please note that converting all existing posts into full recipe format/content migration may be considered customization/content setup work and is outside the standard theme support scope.

Best regards,
Serkan

[serkan]

Hi Yassin,

Thank you for purchasing the Fuud theme and welcome aboard!

To answer your question directly: importing the demo will not delete or overwrite your existing posts and pages. The demo import only adds new demo content (posts, pages, media, widgets, and customizer settings) alongside your current content, so your own articles and pages will remain intact.

That said, I always recommend taking a full backup of your site before running any demo import, just as a precaution. You can use a plugin like UpdraftPlus or All-in-One WP Migration for this.

After the import, you can safely delete the demo posts and pages you don’t need from your WordPress dashboard (Posts → All Posts and Pages → All Pages). Your original content will stay untouched.

Let me know if you need any further help.

Best regards,
Serkan

[serkan]

Hi there,

Thanks for reaching out! Changing the backside image of the Animated Box widget is straightforward. Here are the steps:

1. Open the page with Elementor where the Animated Box is placed (e.g., your Home page).

2. Click on the Animated Box widget you want to edit (the 1:1 Coaching box in your case).

3. In the left panel, go to the Style tab.

4. Under the General section, you’ll see two toggle buttons: Front and Back. Click on Back to switch to the backside settings.

5. Scroll down to the Image option and click on the image thumbnail to either upload a new image or choose one from your Media Library.

6. Once selected, you can adjust the Position, Display Size (Cover/Contain), and other settings as needed.

7. Click Update at the bottom to save your changes.

Repeat the same steps for the other Animated Boxes (Group Coaching, Executive Coaching, etc.) if you want to change their backside images as well.

Let me know if you run into any issues.

Best regards,
Serkan

[serkan]

Hi,
Could you please check out this related documentation;
https://themes.pixelwars.org/doc/theblogger/#shortcodes
Thanks

[serkan]

Hi @quratulain,

Thanks for sharing the login details and page links and forwarded everything to our developer, who is now looking into the Team Member popup issue directly on your site.

Since this involves inspecting the theme’s JS behavior alongside your specific configuration, it may take a little time to pinpoint the exact cause. I want to make sure we give you a proper fix rather than a temporary workaround.

I’ll follow up with an update as soon as I hear back from the development team. Thank you for your patience.

Best regards,
Serkan

[serkan]

Hi,

Thank you for reaching out.

The extra white space on the right side in mobile view is usually caused by an element on the page that is wider than the screen. Common causes include:

– A row or section in Elementor with content wider than the viewport
– An image or video without responsive sizing
– A custom CSS rule with a fixed width or negative margin

To help us identify the exact cause, could you please share:
1. Your site URL
2. A screenshot showing the issue on mobile

In the meantime, you can try adding this custom CSS to see if it resolves the issue:
Go to Appearance → Customize → Additional CSS and add:

html, body {
    overflow-x: hidden;
}

This will hide the horizontal overflow, but please note this is a quick workaround — we’d still like to find and fix the root cause.

Best regards,
Serkan

[serkan]

Hi,

Glad to hear the WooCommerce setup is working now!

Regarding the social media icons — could you let us know where exactly on the site they keep reappearing? For example, is it in the footer, sidebar, or another area?

Also, after removing the icons, please make sure to clear any active cache on your site (cache plugin, server-level cache, or CDN like Cloudflare). Sometimes cached pages continue to show old content even after changes are saved.

If possible, a screenshot showing the area where the icons keep coming back would help us pinpoint the issue faster.

Best regards,
Serkan

[serkan]

Hi @quratulain,

I apologize for the delay — I know this has been pending for a while and I understand it’s urgent for your client.

I’ve escalated this again to our development team as a priority issue. In the meantime, could you please share your WP admin details via the private content box below? This way, our developer can log in and inspect the Team Member popup directly on your site to speed things up.

I’ll make sure to update you as soon as we have a fix.

Best regards,
Serkan

[serkan]

Hello,
Thank you for reaching out!
What you are seeing is actually the expected behavior of Tutor LMS with WooCommerce monetization. When you set a course as Paid and open the product dropdown, it will only list WooCommerce products — because in this setup the course price is controlled by a linked WooCommerce product, not by the course itself.

Please follow these steps to set a price for your course:

1. Create a WooCommerce product for the course
Go to WP Admin → Products → Add New and create a new product with the same name as your course.

2. Configure the product correctly
In the Product data box, set it as:
– Product type: Simple product
– Check Virtual
– Check For Tutor (this checkbox is added by Tutor LMS and makes the product selectable for a course)
– Enter your Regular Price (and Sale Price if you wish)
– Click Publish

3. Link the product to your course
Go to Tutor LMS → Courses and edit Diseña tu felicidad. Scroll to the Add Product section, select Paid, and then choose the product you just created from the dropdown. Update the course.

4. Check monetization setting
Just to confirm, please make sure Tutor LMS → Settings → Monetization → eCommerce Engine is set to WooCommerce.

Once the product is created with the For Tutor option enabled, it will appear in the course dropdown and the price will apply to the course.

Note: If you are using Tutor LMS Pro, a WooCommerce product is normally created automatically when you publish a paid course. If that is not happening, it usually means Tutor LMS Pro is not active or the monetization engine is not set to WooCommerce.

Official reference: https://docs.themeum.com/tutor-lms/third-party-integration/woocommerce/

Please give this a try and let us know how it goes.

Best regards,
Serkan

[serkan]

Hi,
Thanks for sharing the login and system info. I had a look at your server values and they actually meet the requirements needed for WordPress and our themes:
– PHP 8.3.30 ✓
– Memory limit: 512M ✓
– Max input vars: 1000 ✓
– Upload / post max size: 256M ✓
– PHP time limit: 300 ✓
So hosting resources are not the main issue here. The 500 and 404 errors you are seeing in Elementor are almost always caused by one of the following, so could you please try the steps below in order:
1. Deactivate third-party plugins one by one (especially cache, security, and optimization plugins such as LiteSpeed Cache, Wordfence, WP Rocket, etc.) and test Elementor after each one. This is the single most common cause of 500 errors in the editor.

2. Re-save permalinks. Go to Settings → Permalinks and simply click Save Changes without changing anything. This fixes most 404 errors.

3. Ask your hosting provider to increase max_input_time from 60 to 180. Elementor recommends 180+, and a value of 60 can trigger 500 errors when saving complex pages.

4. Regenerate Elementor CSS. Go to Elementor → Tools → Regenerate CSS & Data.

5. Make sure Elementor and Elementor Pro are both updated to the latest matching versions. Version mismatches between core and Pro are a frequent source of editor errors.

6. If you have custom rules in your .htaccess file (your system report mentions custom rules), try temporarily restoring the default WordPress .htaccess to rule that out.

Could you also share:
– The exact URL/page where you get the 500 error
– Whether the 404 appears on the front-end or inside the Elementor editor
– A screenshot of the error if possible

This will help us narrow it down further.

Best regards,
Serkan

[serkan]

Hi,

Thank you for reaching out.

The Ikonik theme is built on an AJAX/SPA (Single Page Application) architecture. This means the hash-based URLs (/#/) are an essential part of how the theme handles page transitions and content loading. They are not a setting that can be toggled off — they are required for the theme to function properly.

Unfortunately, switching to standard WordPress permalink structures (e.g. /about, /records) is not possible without breaking the theme’s core functionality.

Please let me know if you have any other questions.

Best regards
Serkan

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hi,
I checked the website.
✅ 1. Please install and configure WP Mail SMTP
👉 https://wordpress.org/plugins/wp-mail-smtp/

After installing it:
Choose an email service (e.g., Gmail, SendGrid, SMTP, etc.)
Complete the setup wizard
Run the “Email Test” to confirm that email sending works
Once WP Mail SMTP is properly configured, your contact form will start sending messages normally.

✅ 2. If you want a more advanced contact form
You can also use one of these plugins:
Contact Form 7
Ninja Forms

Both work perfectly with the Archy theme and give you more customization options.
If you still have button issue, please deactivate your third party plugin and try it again.
Best regards
Serkan

[serkan]

Hi,
I will keep you updated when we got a solution.
Thanks for your patience.

[serkan]

Hi, when uploading your image logo, you need to set Link Url = File Url Size : Full Size and then click on “Insert Into Post” button. please see the screenshot below;

http://www.awesomescreenshot.com/image/839391/d48280dbdca739017da64e3c19324122

Thanks.

[serkan]

Hi Eli,

Thanks for reaching out!

The category filter on the Projects page is a built-in feature of the Portfolio post type in the Archy theme. Unfortunately, it is not available for the Blog/Posts archive (your Newsroom page) — it was designed specifically for Portfolio items.

Regarding your questions:

1) Adding a filter to the Newsroom page:
Since the theme doesn’t natively support this for blog posts, you would need a third-party plugin that adds AJAX category filtering to post archives. There are plugins available for this, but we can’t guarantee full compatibility with the theme’s layout — you would need to test it on your end.

2) Removing/hiding the filter on the Projects page:
There is no toggle for this in the Customizer. However, you can hide it by adding the following CSS snippet via Appearance → Customize → Additional CSS:

.filters { display: none; }

This will hide the filter bar from the Projects page.

Let me know if you have any other questions!

Best regards,
Serkan

[serkan]

Hi Deema,

Yes, you’re right on both counts!

• /podbean-post-example/ and /ep-1-welcome-to-unfiltered-room-hq/ — These use the Seriously Simple Podcasting plugin (by Castos). That’s the audio player you see on those pages.

• /home-podcast-playlist/ — This uses the Podcast Player plugin, which pulls episodes from an external RSS feed URL and displays them as a playlist.

So in short: two different plugins, two different purposes.

Let me know if you have any other questions!

Best regards,
Serkan

[serkan]

You are welcome :)

[serkan]

Hi @quratulain
Thank you for reporting this. I’ve looked into the Team Member popup section and I’d like to have our development team take a closer look to make sure everything is working as expected.
I’m escalating this to our developers for a detailed review. I’ll get back to you once I have an update.
Thank you for your patience.
Best regards
Serkan

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi Michael, thanks for reaching out — I totally understand the concern, and this is definitely worth fixing!
What you’re describing is the Open Graph image (og:image) — it’s the preview thumbnail that platforms like Facebook, LinkedIn, iMessage, etc. pull when someone shares or pastes your link. Right now it’s likely grabbing an old stock image that came with the Mindi theme demo content.
I noticed one thing right away on your homepage: there’s still an image being loaded directly from the Pixelwars demo server (themes.pixelwars.org/mindi/demo-01/…Intimate-Portrait-of-a-Couple-650×650.jpg) rather than from your own uploads. That “Relationship Healing – Couples Counseling” section image is the stock demo image. You’ll want to replace that with your own image in that page section.
But for the link preview specifically, here’s how to fix it:
If you’re using Yoast SEO (or a similar SEO plugin):

Go to Dashboard → Yoast SEO → Settings → Site Basics (or “Social” in older versions)
Look for the default sharing image — this is the fallback og:image for your whole site
Upload the image you’d like people to see (ideally 1200×630 px) — your own photo or your practice logo would work great
Then also edit your Homepage specifically, scroll down to the Yoast section, click the Social / Facebook tab, and set the image there too

If you don’t have an SEO plugin:
I’d recommend installing Yoast SEO (free version is fine) — it gives you easy control over exactly this. The Mindi theme doesn’t have a built-in og:image setting, so a plugin is the cleanest way.
After making the change:
Social platforms cache these images aggressively. You’ll want to clear the old cache by pasting your URL into Facebook’s Sharing Debugger and clicking “Scrape Again.” LinkedIn has a similar Post Inspector tool.
Let me know if you need help with any of these steps or if you’re using a different SEO plugin!
Best,
Serkan

[serkan]

Hello Adil,
Thank you for your patience, and happy Eid to you as well!
I’ve now added the missing pages to your navigation menu. You’ll find the following links under the Courses menu item:

Öğrenci Kaydı (Student Registration)
Tutor Girişi (Login)
Kontrol Paneli (Dashboard — where students can manage their profile and enrolled courses)

These pages were already created by Tutor LMS during the setup, they just needed to be added to the menu so visitors can access them from the front end.
A couple of notes:

If you’d prefer these links to appear as separate top-level menu items instead of under Courses, you can easily move them by going to Appearance → Menus and dragging them out of the Courses dropdown.
By default, all menu items are visible to all users (both logged-in and logged-out). If you’d like to show “Login” and “Register” only to visitors and “Dashboard” and “Logout” only to logged-in users, you can use a free plugin like If Menu or User Menus to control visibility based on user status.
For the logout option, you can add a custom link to the menu with this URL:
yourwebsiteurl/wp-login.php?action=logout
This will allow logged-in users to log out directly from the menu.

Please check your site and let me know if everything looks good or if you’d like any adjustments!
Best regards
Serkan

[serkan]

Hi there,
You are welcome :) Glad we could help!
If you can spare a minute, we’d be very happy if you could rate the theme on ThemeForest. Your feedback boosts our motivation and helps us work harder on future updates.
https://themeforest.net/downloads
Thank you for your support, and don’t hesitate to reach out if you ever need anything!
Best regards
Serkan

[serkan]

Hi Deema,
I owe you a correction on my previous reply — apologies for the confusion.
The Podcasting functionality on your site is actually provided by the Seriously Simple Podcasting plugin (by Castos), not by the theme itself. That’s why the menu structure differs from what I described earlier. Let me address your questions properly:

Creating Seasons / Categories:
You were on the right track! There is no separate “Categories” submenu under Podcasting. Instead, you should use Podcasting → All Podcasts to organize your content into seasons. Here’s how:

Go to Podcasting → All Podcasts.
Create a new entry for each season (e.g., “Season 1”, “Season 2”, etc.).
When creating or editing an Episode (Podcasting → Add New Episode), assign it to the appropriate season from the “Podcasts” panel on the right side of the editor.

This way, your episodes will be grouped by season and visitors can browse them accordingly.

Podcast Player Plugin:
Good question — there are actually two separate podcast plugins active on your site, and they serve different purposes:

Seriously Simple Podcasting handles episode management, audio hosting, and generates your podcast RSS feed.
Podcast Player is a frontend display plugin — it takes a podcast feed URL and renders a visual player widget/shortcode on your site.

If you’re hosting your episodes through Seriously Simple Podcasting, the Podcast Player plugin gives you an additional way to display them on your pages with a nice player interface. However, if you prefer to simply embed from external platforms like Spotify or Apple Podcasts directly into your episodes, you may not need the Podcast Player plugin.
You can learn more about Seriously Simple Podcasting’s features and settings here: https://support.castos.com/

Portfolio Plugin:
The Portfolio feature comes from the Pixelwars Core plugin, which also provides other advanced features for the theme. Since removing it could affect other theme functionality, I would recommend simply not using the Portfolio section rather than deactivating the plugin. You can safely ignore it in your dashboard.

Sorry again for the mix-up in my earlier response, and great catch on the All Podcasts section — you were already heading in the right direction!
Let me know if you have any other questions.
Best regards
Serkan

[serkan]

Hi there,

Thank you for reaching out about the double scrollbar issue on your website.

I visited kfss.se and wasn’t able to reproduce the double scrollbars on my end, so this may be related to something specific to your browser, a recently updated plugin, or a caching issue.

To help narrow this down, could you please share:

1. Which browser and operating system are you using? (e.g. Chrome on Windows, Safari on Mac)
2. A screenshot showing the double scrollbars?
3. Does the issue also appear on mobile devices or only on desktop?

In the meantime, here are a few steps you can try:

• Clear your browser cache and hard-refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).
• Test the site in a different browser (e.g. if you’re using Chrome, try Firefox or Edge).
• In your WordPress dashboard, go to Plugins and deactivate all third-party plugins (not the theme itself). Then check the site — if the double scrollbar disappears, reactivate the plugins one by one to find which one is causing the conflict.
• If you’ve recently added any custom CSS, try temporarily removing it to see if that resolves the issue.

Please let me know how it goes, and feel free to share that screenshot — it will help us pinpoint the problem much faster.

Best regards
Serkan

[serkan]

Hi there,

Great question! You’re partially right — under the hood, all three are WordPress post types so they share a similar editing experience. However, each one is designed for a different purpose and comes with its own set of features:

Podcasting (Episodes)
This is the one you should use for your podcast content. It includes:
• Built-in audio player support (self-hosted, Spotify, Apple Podcasts, Soundcloud, Podbean, Captivate, SimpleCast, etc.)
• Episode-specific meta fields (episode number, season, duration)
• Podcast-specific archive layouts (List, Grid, Circles, Block)
• Podcast RSS feed compatibility

Posts (Blog/News)
Standard WordPress blog posts. Best used for written content like news, articles, show notes, or announcements — not for actual episodes.

Portfolio
Designed for showcasing visual/creative work (projects, case studies, galleries). It has its own grid layouts optimized for visual presentation.

—

Creating Seasons / Categories:
For organizing your podcast into seasons, you should use the Podcasting post type’s own categories/taxonomy. Here’s how:

1. Go to Podcasting > Categories in your WordPress dashboard.
2. Create categories for each season (e.g., “Season 1”, “Season 2”, etc.).
3. When creating or editing an episode, assign it to the appropriate season category.

This way your episodes will be properly grouped by season, and visitors can filter/browse by season on the front end.
Hope that clears things up! Let me know if you have any other questions.

Best regards
Serkan

[serkan]

Hi there,

Thank you for reaching out about the double scrollbar issue on your website.

I visited kfss.se and wasn’t able to reproduce the double scrollbars on my end, so this may be related to something specific to your browser, a recently updated plugin, or a caching issue.

To help narrow this down, could you please share:

1. Which browser and operating system are you using? (e.g. Chrome on Windows, Safari on Mac)
2. A screenshot showing the double scrollbars?
3. Does the issue also appear on mobile devices or only on desktop?

In the meantime, here are a few steps you can try:

• Clear your browser cache and hard-refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).
• Test the site in a different browser (e.g. if you’re using Chrome, try Firefox or Edge).
• In your WordPress dashboard, go to Plugins and deactivate all third-party plugins (not the theme itself). Then check the site — if the double scrollbar disappears, reactivate the plugins one by one to find which one is causing the conflict.
• If you’ve recently added any custom CSS, try temporarily removing it to see if that resolves the issue.

Please let me know how it goes, and feel free to share that screenshot — it will help us pinpoint the problem much faster.

Best regards
Serkan

[serkan]

Hi there,

We’ve imported the demo content for you — everything should be all set now.

To get your Pro license, please visit the topic below and request it from the developer:
https://www.pixelwars.org/forums/topic/tutorlms-pro/

If you need any further assistance, feel free to reach out.

Wishing you a happy Eid! 🌙

Best regards
Serkan

[serkan]

Hello Adil,
Thank you for confirming the backup and the server upgrades — everything looks great now.
I’ve started the fresh setup process and have completed the initial WordPress reset. As part of this clean installation, all previous content and user accounts have been cleared.
To continue, I’ll need a new WordPress administrator account. Could you please create one through your hosting panel (cPanel → WordPress Manager or phpMyAdmin)?
Once you share the new login credentials, I’ll proceed with the full Demo 09 setup for you.
Alternatively, if you’d like to get started on your own without waiting, you can follow the step-by-step demo content installation guide in our documentation:
https://themes.pixelwars.org/doc/efor/#sample-data
Either way, feel free to reach out if you need any help along the way.
Best regards,
Serkan

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[serkan]

Hi there,

Thank you for reaching out and for your attention to SEO best practices!

This is actually a common concern, and the good news is that it’s not an issue. Let me explain:

The theme uses two H1 tags — one for the site title within the

section element, and the other for the page title inside the

section element. In HTML5, using multiple H1 tags is perfectly valid and SEO-friendly when each one is placed within its own sectioning element (pre header article section nav, etc.).

This is part of the HTML5 document outline algorithm, where each sectioning element creates its own heading hierarchy. Google has confirmed multiple times that they handle this correctly.

You can read more about it here:
https://www.w3.org/wiki/HTML/Usage/Headings/h1only

Many SEO audit tools still flag this as a “warning” because they check for the older HTML4 rule (one H1 per page), but they haven’t fully adapted to the HTML5 sectioning model. It’s a false positive in this case.

So to summarize:
– No hidden setting change is needed
– No PHP modification is necessary
– Your current structure is semantically correct and SEO-safe

That said, if your SEO tool report is important for a client presentation or audit, you can safely ignore that specific warning.

Please let us know if you have any other questions!

Best regards

[serkan]

You are welcome.

[serkan]

Hi there,

Thank you for reaching out!

The gallery image size options (Square, Landscape, Portrait, Huge Square) use predefined aspect ratios with center cropping by default, and unfortunately there isn’t a built-in option to adjust the crop position or focal point for individual images within those presets.

However, here are a couple of workarounds:

1. **Pre-crop your images** – Before uploading, crop/resize your images manually (using a tool like Canva, Photoshop, or even the WordPress image editor) so the important parts are centered. This way, the theme’s center crop will capture the area you want.

2. **Use CSS to adjust object-position** – If you’re comfortable with a small CSS snippet, you can change the crop anchor point. For example:

`css
.gallery-item img {
object-position: top center; /* or: 50% 30%, left center, etc. */
}
`
This shifts which part of the image is visible within the cropped frame. You can add this in **Appearance → Customize → Additional CSS**.

3. **Custom sizes via CSS** – If you’d like entirely custom aspect ratios beyond the provided options, that would also require custom CSS targeting the gallery container.

If you can let me know which specific images are being cut off, I’d be happy to suggest the exact CSS adjustment for your case.

Best regards

[serkan]

Hi there,

Thanks for reaching out! You can adjust the header height and logo size directly from the theme settings without any custom code.

Please go to Appearance > Customize > Header, and from there you’ll be able to configure the header and menu settings to accommodate your logo on mobile devices as well.

Let us know if you need any further help!

Best regards
Serkan

[serkan]

Hello,

Thank you for reaching out! I’d be happy to help you set up the Efor theme (Demo 09) on your website.

To ensure a clean and smooth installation, I would recommend doing a fresh setup. Before I proceed, I need you to take care of two things:

1. Full Backup: Please create a complete backup of your website (files + database) before we begin. Since a fresh setup will require resetting your current WordPress content, it’s very important that you have a backup in case you need to restore anything later.

2. System Requirements: Please review our system requirements page and make sure your hosting environment meets all the listed criteria:
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

I noticed a couple of things on your server that need attention:
– Max Upload File Size is currently 64MB — please increase it to at least 128MB.
– PHP Post Max Size is currently 64MB — please increase it to at least 128MB as well.
– Imagick library is not available — while not critical, I’d recommend asking your hosting provider to enable it for better image processing.

Your hosting provider should be able to adjust these settings for you quickly.

Once you’ve completed the backup and confirmed the system requirements, please let me know and I’ll get started with the setup right away.

Best regards
Serkan

[serkan]

Hi,
Thank you for reaching out!
You can achieve both adjustments from the Customizer:

1. To center the logo on mobile: Go to Appearance > Customize > Header > General and select the “Menu Bottom” layout. This will place the logo in the center with the menu below it.

2. To adjust the logo height on mobile (so it doesn’t bleed into the content): Go to Appearance > Customize > Site Identity > Image Logo Height Mobile (px) and reduce the value until the logo fits properly within the header area.

Let me know if you need any further help!

Best regards,
Serkan

[serkan]

Hi,

Thank you for reaching out!

I tried to access your site but it appears to be temporarily down or unreachable at the moment. Could you please check if your domain/hosting is active?

Regarding the logo clarity issue — this is usually caused by uploading a low-resolution logo image. For sharp results on desktop (especially on Retina/HiDPI displays), I’d recommend uploading a logo that is at least 2x the display size. For example, if your logo displays at 200×60px, upload an image that is at least 400×120px. PNG format with a transparent background works best.

Once your site is back online, please let me know and I’ll take a closer look.

Best regards,
Serkan

[serkan]

Hi Ahmed,

Glad to hear the extraction issue is resolved!

For the plugin licenses, could you please share your final domain name in the topic below? Developer will get the activation keys sent to you.

https://www.pixelwars.org/forums/topic/tutorlms-pro/

Please note that licenses can only be activated on a single domain and a single WordPress installation, so make sure it’s your final/production URL.

Best regards,
Serkan

[serkan]

Hi Ken,

Apologies for the delay. I’ve forwarded all your requests to our developer and we’ll get back to you with solutions as soon as possible.

Here’s what’s on our list:
– Blank space after the last image in the scrolling gallery
– Adding your space.png as the site background
– Making the logo bigger + fixing the mobile view
– Scroll suddenly stopping issue

We’ll keep you updated. Thank you for your patience.

Best regards,
Serkan

[serkan]

Hi,

Thank you for reaching out!

Currently, there isn’t a built-in toggle to disable the page transition (black screen) effect. However, you can use the following workaround until we release an update with a proper on/off option:

1. Open the js/main.js file in a code editor.
2. Find this line:

$('a').on("click", function(event) {

3. Replace it with:

$('aa').on("click", function(event) {

4. Save the file.

This will disable the black page transition effect. Please note that this is a temporary solution — if you update the theme, the change will be overwritten, so you would need to apply it again.

We’re planning to add a proper Customizer option for this in a future update.

Let me know if you need any further help!

Best regards

[serkan]

Hi Ken,

First of all, I apologize for re-importing the demo content without checking with you first. I should have confirmed before making any changes. I understand your frustration and I’m sorry about that.

The good news is that most hosting providers keep daily backups. I’d recommend contacting your hosting provider and asking them to restore a backup from the day before the re-import. This way you can recover your original content.

Regarding your questions:

1. Blank space after the last image: The screenshot you shared via freeimage.host is no longer loading. Could you please re-upload the image or share a new screenshot so I can see the exact issue?

2. Replacing “Adam Fuzzler” with a PNG image: Go to WP Admin > Pages > Home 07 and open the editor. You’ll see “Adam Fuzzler” as a Heading block. Delete that block, then click the “+” button to add an Image block in its place and upload your PNG. Please share your PNG file if you’d like me to do it for you.

3. Background: You can change the background color from Customizer > Color > Dark Body Background Color. However, the theme doesn’t have a built-in option for a background image. If you’d like to use an image, we can add it via Custom CSS — just share the image and I’ll set it up for you. Alternatively, you can simply pick a different background color from the Customizer.

Best regards,
Serkan

[serkan]

Hi,

Thank you for the detailed explanation.

Regarding the portfolio with category filtering:

That’s exactly how the theme’s portfolio system is designed to work. You’ll need to:

1. Create your portfolio categories (e.g., “Abstract” and “Figurative”) under Portfolio > Categories.
2. Add each work as a new portfolio item (Portfolio > Add New) and assign the appropriate category.
3. The category filter bar should appear automatically on the portfolio page once you have items assigned to multiple categories.

If the filter/selector is still not visible after adding categorized items, I’ll check your theme settings — it may need to be enabled in the Customizer or Theme Options.

Regarding the sticky header issue:

I’ll take a look at the menu bar behavior on your site. It sounds like the sticky/fixed header option may not be enabled or there’s a conflict. I’ll check and get back to you.

Could you also let me know which page you’re using as the portfolio/gallery page so I can inspect it directly?

Best regards,
Serkan

[serkan]

Hi,

Thank you for the clarification — I understand the issue now.

If the extracted theme and child theme ZIP files cannot be opened, uploaded to WordPress, or even uploaded via cPanel, it’s very likely that the ZIP files were corrupted during the download.

Please try the following:

1. Go to ThemeForest > Downloads and re-download the “All files and documentation” package.
2. Make sure the download completes fully without interruption.
3. Extract the main ZIP again and check if the theme and child theme ZIPs inside are working.

Also, if you’re on a Mac, I’d recommend using a tool like “The Unarchiver” (free from the App Store) instead of the built-in Archive Utility, as it handles nested ZIP files more reliably.

If the issue persists after re-downloading, please let me know your operating system and I can look into it further.

Best regards,
Serkan

[serkan]

Hi Andreas,

I’m glad to hear the issue is resolved. I apologize for the delay — I understand that was frustrating, especially with a time-sensitive project.

The reason for the back-and-forth was that I wasn’t able to receive your wp-admin credentials through the private content box, which prevented me from investigating the issue directly.

In any case, if you need any help in the future, please don’t hesitate to reach out.

Best regards,
Serkan

[serkan]

Hi,

Thank you for reaching out.

I logged into your site and checked the pages. Here’s what’s happening:

Most of the pages in this theme are built using the theme’s own structure and options, not Elementor. Only the pages that were originally created with Elementor (like “About Us” and “Exhibition”) can be edited with it. Pages such as the homepage, portfolio, and other template-based pages are managed through WP Admin > Theme Options (or Customizer), not through Elementor.

Could you let me know which specific pages you’d like to edit and what changes you want to make? I can guide you to the correct place to make those changes.

Regarding the galleries — the portfolio page typically pulls content from Portfolio custom post types. To create new gallery items:

1. Go to WP Admin > Portfolio > Add New
2. Add your images, title, and assign a category
3. They will automatically appear on the portfolio page

If you want to create 2 separate gallery sections, you can use portfolio categories to organize them and filter by category on the portfolio page.

Please let me know if you need further assistance.

Best regards,
Serkan

[serkan]

Hi,

Thank you for reporting this again. I checked your site and the license is active — the issue is not on your end.

This is a known limitation of Tutor LMS Pro: it does not support automatic update notifications through WordPress, even with a valid license. This is a design decision on Themeum’s side, which we’ve discussed in detail here:
https://www.pixelwars.org/forums/topic/tutor-lms-pro-updates-not-available/

I’ve logged into your admin panel and manually updated Tutor LMS Pro to the latest version. Please check and confirm that everything is working correctly.

For future updates, the easiest method is:

1. Update the Efor theme to the latest version.
2. Then go to Appearance → Install Theme Plugins to update Tutor LMS Pro.

If the update option doesn’t appear there, you can go to Plugins, deactivate and delete Tutor LMS Pro, then reinstall it from Appearance → Install Theme Plugins. This won’t affect your existing content or data.

Best regards,
Serkan

[serkan]

Hi,
Thank you for reaching out!

The “You don’t have permission to open the document” error occurs because the “All files and documentation” package from ThemeForest is a large ZIP containing everything (theme, child theme, documentation, license, etc.). It needs to be extracted first on your computer before you can use the files inside.

Since you’ve already installed the theme using the “Installable WordPress file only” option, you’re good on that part.

For the child theme, please follow these steps:
1. Extract the “All files and documentation” ZIP on your computer.
2. Inside the extracted folder, you’ll find the child theme ZIP file.
3. Go to WP Admin > Appearance > Themes > Add New > Upload Theme and upload the child theme ZIP.

Please check out this related topic for reference:
https://www.pixelwars.org/forums/topic/missing-stylesheet-css/

Let me know if you need any further help.

Best regards,
Serkan

[serkan]

Hi Ken,

Sorry for the wait. I logged into your admin panel and re-imported the demo content from scratch. Everything looks good now — images and pages should be displaying correctly.

Could you please check your site and confirm that Home 06 and Home 07 are working as expected?

If you notice anything else, feel free to let me know.

Best regards,
Serkan