[serkan]

Hi there,

Thanks for the update.
We’ve already replied to your request in the new forum topic you created. Please check our response there and continue the conversation in that same thread so everything stays tracked in one place:
https://www.pixelwars.org/forums/topic/request-to-update-domain-and-licenses/

Kindly make sure all requested changes are applied to aulamy.com as you mentioned, and if the developer needs anything else, they will ask you directly in that topic.

Best regards,
Serkan

[serkan]

Hi there,
Thank you for reaching out and for the detailed explanation.
Please note that we’re not able to directly remove or reassign licenses from our side via support chat. However, you can request a license domain change through our developer team here:
https://www.pixelwars.org/forums/topic/tutorlms-pro/

What you need to do:
Reply in that topic and list all of your active licenses / URLs (including the old domain campusemprende.com and the new domain aulamy.com).
Our developer will deactivate/cancel the old domain license and issue/assign the license for the new domain.
Regarding your request to keep the same user account: yes, please use the same forum/account when posting there so you can continue tracking your existing tickets and follow-ups.

Best regards,
Serkan

[serkan]

Hi there,
Thanks for your message.
We have already added one sample form for you. You can also create a new one anytime:
Go to WP Admin → WPForms → Add New
Choose a template (e.g., Simple Contact Form) or start from scratch
Configure Notifications (admin email) and Confirmations
Embed it on your Contact page using the WPForms block or the shortcode provided by WPForms.

The demo package and XML files are downloaded from ThemeForest/Envato Downloads. Please download the correct files as follows:
Go to your ThemeForest account → Downloads
Find Nolo theme
Click Download and choose:
Installable WordPress file only (this is the correct ZIP to upload as a theme), or
All files & documentation (this includes extra files like demo content, XML, documentation, etc.).
After downloading, unzip the package and you will find the installable theme ZIP + demo folders (XML) inside.

Kind regards,
Serkan

[serkan]

Hello Vasilis,

Thank you for the update — and for offering to help.

We’ve already forwarded the full technical recap to the Tutor LMS team and we’re currently waiting for their feedback. As soon as we receive an official response or a patch recommendation, we’ll post it here immediately.

In the meantime, as a temporary workaround (to avoid blocked access for new customers), you can consider disabling guest checkout and forcing account creation/login for course purchases, since your tests confirm the issue only happens on guest checkouts. Tutor LMS also has guest checkout controls when using WooCommerce monetization, so disabling guest mode there can help minimize the impact until Tutor provides a permanent fix.

Thanks again for your patience — we’ll keep this thread updated.

Best regards,
Serkan

[serkan]

Hi,

Yes, both are possible:

1) Disable the mouse pointer effects (circle/sound/ripple)
Please go to Appearance → Customize → General and enable:
Disable Right Ripple Effect → ON, then Publish.
(After that, clear any cache and hard refresh the page.)

2) Disable the page transition effect
There isn’t a dedicated on/off option for the page transition in the Customizer. However, you can disable it with this method:

Add this to Appearance → Customize → Additional CSS and save:

.overlay { display: none !important; }

This is the same approach we recommend for Pixelwars themes to remove the “switch / transition” overlay.

Best regards,
Serkan

[serkan]

Hi,
Please check it out.
Thanks

[serkan]

Hi Kosta,

Thanks for sharing the credentials — and happy birthday to the person receiving the gift! 🎉 Wishing them a wonderful day and a great surprise.

When I try to run the demo import, the system logs me out and I get an “incorrect password” message. Could you please double-check the WordPress username/password from your hosting panel (or reset the password once) and confirm the updated login details?

Also, even though your server meets most recommended requirements, I noticed two values that are still lower than what’s recommended for a smooth demo import:

PHP time limit: recommended 300 (currently 120)

Max input time: recommended 1500 (currently 120)

Could you please ask your hosting provider to increase these two settings? This will help prevent incomplete imports and missing styles/fonts.

Once you confirm the correct login details and the updated server values, we can proceed with importing Home Page Style 2 and applying the demo styles/fonts properly.

Best regards,
Serkan

[serkan]

Hi,

Thanks for your message.

If you change your domain name, please post your new domain URL in the topic below and our team will re-issue/renew the Tutor LMS Pro license for the new domain:

https://www.pixelwars.org/forums/topic/tutorlms-pro/

Other than that, there’s nothing special you need to do for the theme—just make sure you:

Update your WordPress Site URL/Home URL to the new domain

Re-save Permalinks (Settings → Permalinks → Save)

Clear any cache (plugin/server/CDN) after the domain switch

Kind regards,
Serkan

[serkan]

Hello,

Thank you for your follow-up, and we sincerely apologize for the delay.

We reviewed the video you shared and we can clearly see the issue: the fields render correctly at first and then compress shortly after page load. This typically happens when a global style or a script applies a layout change after the initial render, so it requires a deeper technical check.

We have now forwarded your case (including the video and page link) to our development team for investigation. We’re treating this as a priority and will get back to you with an update as soon as we have findings and the next steps.

Thank you again for your patience and understanding.

Kind regards,
Serkan

[serkan]

Hi,
When i uplaod image logo negative under your logo, it shows up in the header.
Please check it out.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi there,

Thank you for the details.

I checked your Site Health → Server values and I can see that some of your PHP limits are lower than the values we recommend in our documentation. When these limits are not high enough, the demo import can be incomplete, which often causes missing styles and incorrect fonts.

Our recommended values are listed here:
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

On your server I can currently see, for example:

PHP max input variables: 1000

PHP time limit: 60

Max input time: 60

Could you please contact your hosting provider and ask them to adjust these PHP settings so they match the recommended values in the link above?
Unfortunately, I cannot change these limits from the WordPress admin panel — they must be updated on the server side by your hosting company.

After your host updates the values, please:

Make a full backup of your current site (including the imported demo content, posts, pages, and media).

Please just confirm that the WordPress admin credentials you previously shared are still valid and up to date. If nothing has changed, you don’t need to resend them.

Let me know which demo you want to use exactly (for example: “Main Demo”, “Restaurant Demo”, etc.).

Once I have this, I can reset WordPress and re-import the demo from scratch, so the site matches the original demo styling (fonts, colors, and layout) as closely as possible.

Thanks, and I’ll be happy to continue from there once your server limits are updated.

[serkan]

Hi there,

Thank you for the information. I’d be happy to help you restore the theme exactly as in the original demo. Before we begin, could you please:

Check that your server meets the recommended system requirements for WordPress themes — you can review them here:
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

(This ensures we avoid incompatibility issues.)

Share your WordPress admin login credentials via the Private Content Box under our support page — this will allow me to review the settings and perform adjustments directly.

Let me know which demo content you want to replicate, so I can make the site match exactly the version you purchased.

Once I have that, I’ll take care of the styling: fonts, colors, layout — to ensure your site matches the original demo perfectly.

Thanks — looking forward to your response!

[serkan]

Hi there,
Thank you for reaching out!

To make sure your font applies globally, please follow the steps below:

First, you can review this helpful guide on adding and managing custom fonts in WordPress:
https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/

Then, go to WP Admin Panel → Elementor → Settings.

Under the General tab, enable the option “Disable Default Fonts.”

After saving the changes, Elementor will stop overriding your theme’s typography settings.
This should allow the Epilogue font you set in the Customizer to apply consistently across your site, including areas like the blog and course titles.

If you still notice specific sections not updating, feel free to let me know — I’ll be happy to check further.

Thanks!

[serkan]

Hi,
I am not able to see your wp admin details. Could you please provide me your details via our private content box below?
Thanks

[serkan]

Hi,
Could you please check it out? If you still have the issue, please take a video, host it somewhere and share the video url with us.
Thanks

[serkan]

Hi @alma
I just deactivated your third party plugins and import the demo content for you.
It is working well now. Please check it out.
Thanks

[serkan]

Hi there,

Thank you for your message and for sharing the login page URL.

I checked your page and I was able to reproduce the behavior you described: when the page first loads, the username and password fields briefly appear at their normal size and then “shrink” a moment later. This is caused by some global styling on the site that is overriding the default widths of the Tutor LMS [tutor_login] form fields.

You can fix this with a small CSS override. Please add the following code to your site:

/* Keep Tutor LMS login form fields at full width */
.tutor-login-form .tutor-form-control,
.tutor-login-form input[type="text"],
.tutor-login-form input[type="email"],
.tutor-login-form input[type="password"] {
    width: 100% !important;
    max-width: 100% !important;
    box-sizing: border-box;
}

You can add this via:

Appearance → Customize → Additional CSS
(or Theme Options → Custom CSS, depending on your setup).

After saving, please clear any cache (plugin and/or server-side cache) and reload the login page. The fields should keep their normal size and the form should display correctly.

Best regards,
Serkan

[serkan]

Hi @quratulain,
I am happy to help you. I can import the demo data for you.
Could you please provide me your wp admin details via our private content box below?
And also let me know which demo layout you wanna get in the homepage.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
Thanks for reaching out and for sharing your site URL.
To help you fix this quickly, we’d like to check your header and logo settings directly in your dashboard.
Please provide temporary WP Admin access
Kindly add the following details inside the Private Content box (so only support staff can see it):
WP Admin URL
Username
Password

We’ll update you as soon as we’ve checked your setup.

Best regards,
Serkan

[serkan]

Hi Vasilis,

Thank you again for the detailed update — your findings are extremely helpful and they clearly reveal where the issue is coming from.

Based on your tests, we can now confirm:
✅ The problem only happens during guest checkout

When a user is not logged in, Apple Pay / Google Pay completes the payment in Stripe, but the WordPress user account is not created or linked early enough for Tutor LMS to attach the enrollment.
This explains why:
Logged-in users → enrollment works
Guest users → no proper account creation → no enrollment → order stuck in “Processing”

This behavior confirms that the issue is not theme-related, but a compatibility gap between WooCommerce Stripe Express Checkout and Tutor LMS’s enrollment logic.

✅ We will escalate this to the Tutor LMS development team on your behalf
There is nothing you need to do at this point.

We will prepare a technical report, including:
Your test results
The behavior difference between logged-in vs guest checkout
Confirmation that Stripe webhooks are delivered successfully
The fact that standard card payments work normally
The enrollment hook never firing for guest users using Apple/Google Pay

Our developer will forward this directly to the Tutor LMS engineers so they can reproduce and patch the issue at the plugin level.

We’ll keep you updated.
As soon as we receive feedback from the Tutor LMS team, we will follow up here and guide you through any necessary steps or fixes.

Thank you again for your patience, your detailed testing, and for helping narrow this down so precisely.
You’ve already contributed significantly to identifying the root cause.

Best regards,
Serkan

[serkan]

Hi,
Thanks for reaching out.

For Tutor LMS Pro license resets or reactivation requests, the developer handles all license operations directly.
Please submit your request using the link below — they will verify your purchase and restore your licenses quickly:
👉 https://www.pixelwars.org/forums/topic/tutorlms-pro/

Once the developer reactivates your licenses, you will be able to activate Tutor LMS Pro without any issues.
If you need further help after that, feel free to let me know — I’m happy to assist.

Kind regards,
Serkan

[serkan]

Hi,
Thanks for your message.

If the Homepage and Work pages are displaying correctly but the About Me and Resume pages are not using the demo layout, this usually means that the page templates or Elementor content did not import fully during the demo import.

To help you solve this as quickly as possible, we can check your setup directly.

✅ Please provide temporary WP Admin login
Kindly add your temporary WordPress admin username + password inside the Private Content Box below (only visible to support staff):

Once we have access, we’ll:
Check whether the About Me and Resume templates imported correctly
Re-assign the correct page templates
Re-import missing Elementor sections if necessary
We’ll make sure your demo looks exactly like Demo 02.

Looking forward to your details.
Best regards,
Serkan

[serkan]

Hi Kenn,

Thanks for your message.

The “All” label on the Projects (Portfolio) filter is not created as a category — it is a theme string, so it needs to be translated using a translation plugin.

✅ Please install Loco Translate

Go to Plugins → Add New

Search for “Loco Translate”

Install and activate

Go to Loco Translate → Themes → AIRZ

Search for the string “All”

Translate it to “Alle”

Save and sync

After this, the filter label will update across your site.

If you need help locating the exact string in Loco Translate, feel free to let me know — I’d be happy to guide you.

Best regards,
Serkan

[serkan]

Hi,
Thanks for your detailed follow-up — and for sharing your server specifications.
Since the issues you mentioned (colors/typography, missing News/Project pages, missing Prime Slider section) usually occur when the demo import is partially completed, we’ll try a clean reset before re-importing.

Clean Reset Using “WP Reset” Plugin
Because the theme does not include a built-in reset function, please install the plugin below:
Plugins → Add New → Search: “WP Reset” → Install → Activate
Then run:
Tools → WP Reset → Site Reset (default reset)
(This does not delete your theme files; it only resets the WP database.)
After the reset, reinstall and activate the required plugins again.

Re-import Demo Content
Go to:
Tools → Import Demo Data → Import Demo
Please make sure all required plugins are active before importing:
Missing plugins during import can prevent Projects, News, and slider sections from loading.

Refresh Permalinks
After the import completes, go to:
Settings → Permalinks → Save Changes
(You don’t need to modify anything.)
This usually resolves 404 issues for Project and News pages.

If the issue persists
No problem — we’re happy to help further.

You can:
Share a temporary WordPress admin login, and we will check your setup directly,
We’ll make sure everything is functioning correctly.

Best regards,
Serkan

[serkan]

Merhaba Aslı Hanım,
Mesajınız için teşekkür ederim — yardımcı olmaktan memnuniyet duyarım.

Belirttiğiniz durum, tema uyumsuzluğu veya dosya eksikliği anlamına gelmemektedir. Genellikle bu tür sorunlar sistem gereksinimleri, panel izinleri veya OAuth/Builder tarafında teknik konfigürasyon kontrolleri ile ilgilidir ve güvenle çözülebilir.

📁 Portfolio ve Demo İçeriği Hakkında
Demolarda görünen portfolio sayfaları çoğu zaman hazır demo importu ile yüklenen özel içeriklerdir.

Bunların hem menüde hem de WordPress sayfalar alanında görünmeme nedeni, demo içeriğinin henüz sitenize import edilmemiş olmasıdır.

Bu nedenle düzenleme alanı da boş veya görünmez olabilir.

✅ Size yardımcı olabileceğim adımlar
İsterseniz sizin için:

✔ Satın aldığınız demo içeriğini (full demo) eksiksiz şekilde kurabilirim
✔ Portfolio sayfasını ve üst menü bağlantısını sizin için aktif hale getirebilirim
✔ Görünürlüğünü hem Menü Çubuğu hem Sayfalar Paneli üzerinden düzenlenebilir yapabilirim

🔍 Sizden ricam olacaktır
Lütfen hosting ayarlarınızı aşağıdaki forum konusu üzerinden kontrol ediniz:
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/
Bu sayfada, Page Builder’ın sağlıklı çalışabilmesi için gerekli minimum sistem gereksinimleri ve ayarlar yer almaktadır.

🔐 Kontrol için WordPress erişimi gerekirse
Eğer gereksinimleri doğrulamanıza rağmen sorun devam ediyorsa, site kontrollerini yapabilmem için:

WordPress giriş bilgilerinizi benimle paylaşabilirsiniz
Bilgilerinizi güvenle iletmeniz için lütfen aşağıdaki gizli alanı kullanınız (private content box)

Bu alan dışında şifre paylaşılmamasını öneririz, böylece güvenli kontroller sağlanabilir ✅

Hazırsanız demo kurulumuna başlayabiliriz,
Her adımda yanınızdayım.

İyi çalışmalar dilerim,
Serkan

[serkan]

Hi Antonio,
Thanks very much for your message!

Since the issue is not related to theme or Elementor compatibility, the behavior you’re seeing with the Tutor LMS Google Login panel is most commonly caused by configuration or script-level factors.

Likely causes to check
Missing or incorrect redirect/callback URI in the Google Developer Console
Client ID / Secret not fully saved or activated in Tutor LMS settings
Cached JavaScript files loading an older version of the login UI
Console errors preventing parts of the login form from rendering

Recommended next steps
You can safely try the following:
Open Google Developer Console
Confirm that the Authorized Redirect URI exactly matches the Tutor LMS Google login callback URL
Make sure the Client ID & Secret are published (not in test mode)
Clear your site and browser cache
Reload the page and check F12 → Console for any error messages

These are standard checks and do not reflect any compatibility issues — just OAuth and frontend script behavior dependencies.

If needed, feel free to share any console output and I’ll gladly help you interpret it step by step.

Looking forward to supporting you further
Best regards,
Serkan

[serkan]

Hi Ken,
Thanks so much for the update — and that’s great progress! I’m really glad you were able to get the image to fully display and found a workable path forward.

No worries at all on the tweaks — experimenting is often part of the process when working on templates, and it looks like you’re on the right track now.

I’ll hold off on escalating as requested. And of course — if anything gets tricky along the way, feel free to check back anytime. Looking forward to helping again if needed!

Thanks again for the kind words — much appreciated!
Wishing you smooth edits from here.

Best regards,
Serkan

[serkan]

Hi Michael,

Glad things are moving again — awesome! 🚀

1) Opening the documentation file
Since your site is WordPress, you don’t need to open a local .txt file at all. The complete and properly formatted documentation is available online:
This opens in your browser as a readable guide and you can follow it directly. ✅
https://docs.pixelwars.org/mindi.php

2) Switching to a different Homepage (e.g., Home-2)
Your posts and pages content will remain in WordPress, they will not be deleted.
However, the homepage layout (sections and visual structure) does not automatically transfer between Home options because each homepage is a different template layout.

If you switch to Home-2:
Your existing pages/posts are safe

You can reuse content by copying the sections from the current homepage and pasting them into Home-2, then adjust placement to match the new layout
So no rebuilding 300 posts or 30 pages — just rearranging the homepage content as needed.
If you want, I can guide you while moving specific sections over — just let me know.

You’re doing great, Michael!
Best regards,
Serkan

[serkan]

Hi Ken,

Thanks for the update — and no worries at all!

I reviewed the situation and realized this is related to CSS layout and header structure in the Photographer HTML template, so I’ve forwarded your request directly to our developer team to provide you with the correct fix.

They will share the exact solution and code guidance on the forum topic you opened.

Thanks again for your patience — you’re in good hands!

Best regards,
Serkan

[serkan]

Hi Ken,

Thanks for the clarification! You’re absolutely right — this is part of a bigger Portfolio structure in the Photographer HTML template, not a standalone page.

Also regarding your questions about the menu structure and page hierarchy:
To ensure you get the most accurate guidance without any confusion, we’re forwarding your request directly to our developer team for review.

They will share the exact file paths and structure details you need (including where to replace images and manage the menu globally), so we can keep you properly busy building. 😄

We’ll update you as soon as we hear back from them.

Best regards,
Serkan

[serkan]

Hi Ken,

No worries at all — happy to help, and take your time while getting familiar with everything. 😊

1) Replacing the male model in the demo
That image is part of the Home page gallery section.
You can replace it by editing the page:
This will replace the model with your own work/images.

2) Keeping or deleting the dropdown items
You can absolutely delete any menu items you don’t need.
Once your site structure is ready:
Go to Appearance → Menus
Expand each dropdown item
Remove the ones you don’t want
Drag and rearrange the rest as you prefer

You are fully free to customize the menu — it won’t break anything.
Happy building!
Best regards,
Serkan

[serkan]

Hi there,

No worries at all — if you installed the Envato Market plugin, then yes, you will also receive update notifications directly through that plugin.

However, for bundled plugins like the Jet plugins, updates are delivered through our theme, not through Envato Market.
So you can always update Jet plugins from:

Appearance → Install Theme Plugins

Whenever we publish new versions, the update button will appear there automatically — you don’t need to request updates each time.

If an update ever fails, just deactivate → delete → reinstall it from the same page.
This will install the latest version safely without losing any data.

Let me know if you need anything else! 😊

[serkan]

Hi Vasilis,

Thank you very much for the update — and I’m really sorry to hear the issue resurfaced after everything was working smoothly.
Let’s troubleshoot it together step-by-step, because what you describe typically means one of the triggers stopped firing, usually due to a webhook delay, caching, or an isolated Stripe event not being delivered.

1. Please help me confirm whether Stripe is sending the events
Can you go to:
Stripe Dashboard → Developers → Webhooks → Click your endpoint → View “Recent Deliveries”
For the problematic orders, please check if the following events show Success:

payment_intent.succeeded
charge.succeeded
checkout.session.completed (if using Express Checkout)

If Stripe attempted to send them but marked them as Failed, then WooCommerce never receives the trigger — which explains why both snippets suddenly stop working.

This is the number one cause when everything works for a couple of days and then stops.

2. Let’s confirm that no caching layer is blocking callbacks
Sometimes hosting providers introduce updates or patches silently (server-level updates).
Could you check whether your hosting added or modified:
Server-level caching (LiteSpeed, Cloudflare, Redis, NGINX micro-cache)
A firewall/WAF rule
A security plugin that started blocking ?wc-api=wc_stripe
Even a minor server-side WAF rule can block Stripe’s webhook calls.

3. Regarding the code snippets
The priorities you set are correct and shouldn’t break spontaneously.
But sometimes Code Snippets plugin:
gets disabled automatically after a hosting update
skips execution due to a PHP warning
conflicts with object caching

Could you confirm:
Both snippets are still “Active”
No red warning appears inside Snippets → Logs
If you’d like, you can temporarily move the snippets into a child theme’s functions.php to rule out plugin-level conflicts.

We’ll sort this out
Since it worked perfectly for several days, this is almost certainly related to a webhook or server response interruption rather than your theme or LMS setup.
Once you share the webhook delivery logs (success/failure), we’ll know exactly where the chain broke and help you fix it permanently.

Looking forward to your update!
Best regards,
Serkan

[serkan]

Hi Michael,
Thanks for the update and for sharing the staging link.

From what you described, the issues you’re experiencing are not caused by the Mindi theme itself, but rather by the old site’s structure, outdated plugins, and PHP incompatibility carried over during the migration.
When a legacy installation is moved into a modern PHP environment, it’s very common for old plugins or custom code to break core WordPress functions.

Before starting from zero, you may try the following (these steps often fix 90% of such problems):
Disable all old plugins
On the staging site, please disable every plugin except:
Theme plugins
Elementor
Elementor Pro (if used)

Then check if the admin area works normally.
If it does, re-enable plugins one by one to find the incompatible ones.

Switch PHP version temporarily
Ask Bluehost to switch your staging site to PHP 8.1 or 8.0 just for testing.
Some older plugins break on PHP 8.2+, so this will help identify compatibility issues.

Clear any leftover cache, CDN, or caching plugins
Old cache rules can also break functionality after a migration.

Run WordPress “Site Health”

Go to:
Tools → Site Health
and check for critical errors or outdated modules.
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Happy to assist further!
Best regards,
Serkan

[serkan]

Hi,
Thanks for your message!

Changing the logo’s HTML tag (for example converting it to an h3) is unfortunately not possible through custom code or CSS. The logo tag is generated directly inside the theme’s core header template, and this markup can’t be overridden externally.
So unless the theme files are manually edited (which is not recommended, as changes would be lost after every update), the tag itself cannot be changed.

Also, from an SEO perspective, using an H1 tag for the site title/logo is the recommended and standard structure. It helps search engines understand the main identity of your website.
Turning the logo into an H3 wouldn’t provide any SEO or structural benefit — on the contrary, it may confuse heading hierarchy on the page.

For these reasons, keeping the logo as H1 is the best and most stable approach.

Let me know if there’s anything else I can help with!

Best regards,
Serkan

[serkan]

Hi,

Thanks for the update. I was finally able to access the dashboard, but it took about 2 minutes for the page to load — so the performance issue is still present on my side. This may indeed be related to Cloudflare, but it would still be good to double-check the hosting/server settings once Cloudflare stabilizes.

Additionally, the user role you provided does not allow me to view or edit several important settings (theme options, plugin settings, server info, etc.). To continue troubleshooting properly, I kindly ask you to either:

Upgrade my account’s permissions to Administrator,
or

Ask your hosting provider to verify the required PHP and server configurations listed here:
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Once I have full access or the server configuration is confirmed, I’ll be able to assist you much more effectively.

Thanks for your cooperation!

Best regards,
Serkan

[serkan]

Hi @dbahl,

Thanks for your message. We didn’t receive any login credentials or additional information after our last reply, so we were waiting for your details to proceed.

Could you please share your WP admin access via the private content box so we can log in and assist you with importing the Efor demo properly?

We’re here to help and will check everything as soon as we receive the credentials.

Thanks for your patience!

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hi, I waited about 10 minutes for the pages to load. I haven’t encountered such slow hosting in a very long time.
I kindly request that you configure the settings in the link below for your hosting. You can get support from your hosting provider on this matter.
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/
Unfortunately, I cannot view your settings with the user credentials you provided.

Best regards,
Serkan

[serkan]

Hi, and thank you for sharing the link.
I’m able to see the login page, but I’ll need the username and password as well so I can access your dashboard and check the contact form issue.
Please submit your details again in the Private Content box (the secure area below the reply field).
Only you and our support team can see the information entered there.
Once I have the full admin credentials, I’ll take a look right away and help you restore the contact form.

Thanks!
Serkan

[serkan]

Hi again,
Thanks for the details.
I can’t provide the license keys directly here because the developer issues them only through the specific support topic where they manage and verify requests.

To receive the JetElements, JetPopup, and Tutor LMS Pro activation keys, please post your message on this page:
👉 https://www.pixelwars.org/forums/topic/tutorlms-pro/

This is very important, because the developer monitors only that topic for license requests.
Once you post your domain and purchase code there, they’ll generate and send you the correct license keys.
Just copy/paste your message into that topic and they will take care of the rest.
Let me know once you’ve posted it — I’ll make sure everything goes smoothly.

Best regards,
Serkan

[serkan]

Hi Zenja,
Thanks for the clarification!

1. About the JetElements / JetPopup license
The Jet plugins included with the Efor theme come under the theme’s extended license, which means you don’t receive a standalone license key from Crocoblock.
Instead, updates are provided through the theme author.

To receive the plugin activation key, please open a request through this page:
👉 https://www.pixelwars.org/forums/topic/tutorlms-pro/
Just post your purchase details there, and the developer will generate the license key for you so JetElements and JetPopup can update normally.

2. Dashboard width CSS didn’t change anything
Thanks for testing the CSS — based on that result, it means the dashboard layout isn’t using .tutor-dashboard-container as the wrapper on your setup.
Tutor LMS has multiple dashboard wrapper classes.
In your case, the correct wrapper is likely:

.tutor-dashboard-wrapper,
.tutor-wrap,
.tutor-container,
.tutor-dashboard-content,
.tutor-row

To safely increase the width without breaking the layout, please try this combined version:

/* Increase Tutor LMS Dashboard width */
.tutor-dashboard-wrapper,
.tutor-container,
.tutor-dashboard-content {
    max-width: 1200px !important;
    width: 100% !important;
    margin: 0 auto !important;
}

If you want the dashboard even wider, increase 1200px to 1300 or 1400.

Why your previous CSS didn’t work
Efor uses its own container system, so the dashboard ends up wrapped inside theme-level container classes.
That means adding width only to Tutor LMS classes isn’t enough — we also need to override the theme container inside that page, which is what the CSS above does.

Best regards,
Serkan

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hi,
Please check out this related topic;
https://www.pixelwars.org/forums/topic/tutorlms-pro/
Thanks

[serkan]

Hi,

Thanks for the update. Before we go any further, I need to point out something important:

I can see that your site has a large number of 3rd-party plugins active.
With so many external plugins running at the same time, it becomes extremely difficult to identify where the issue is coming from — especially when something unusual happens only on a specific page like the News/Blog page.

Plugins such as builders, footer/header managers, optimization tools, and page templates can all override each other, and even a small conflict can cause duplicated sections or unexpected layout behavior.

To properly diagnose this, we need to rule out plugin conflicts first.

👉 Please do this simple test:

Temporarily deactivate all 3rd-party plugins except:

the theme

Elementor (if you use it)

ElementsKit (only if your footer depends on it)

Then refresh the News page and check if the footer still appears twice.

Why this is needed:

If the duplication disappears, we’ll immediately know the issue is coming from one of the extra plugins.
If it remains, then we can focus specifically on the blog/archive template itself.

Right now, with so many plugins running at once, it’s not possible to pinpoint the cause accurately without this conflict test — and I don’t want to give you assumptions or partial information.

Once you run the test, let me know the result and I’ll guide you step-by-step from there.

Best regards,
Serkan

[serkan]

Thanks for the feedback. Have a nice day.

[serkan]

Hi, thanks for your question!
If you’re referring to changing the font size or style of the logo text, you can do that directly from:
Dashboard → Appearance → Customize → Typography / Site Identity
You can fully control the appearance there.
However, if you meant changing the HTML tag (for example H1 → H2 or H2 → div), this is not something the Efor theme allows through the Customizer. The header logo markup is built into the theme’s template, so it can’t be changed by default settings.
The only way to change the actual H-tag would be by editing the header template via a child theme or custom code.
Best regards,
Serkan

[serkan]

Hi there, thanks for the updates.

1. Password manager overlays (mobile)
Good to hear that switching from LearnPress to Tutor LMS resolved the password overlay issue.
This problem usually comes from the input styling inside LearnPress forms, so Tutor LMS using native browser fields fixes it automatically.
No further action needed on that part.

2. Jet update
The “Jet” message you see refers to Jetpack, not the theme.
To update it:
Go to Dashboard → Plugins
Find Jetpack → click Update
If you don’t use Jetpack at all, you can also safely deactivate it to remove the notice.

3. Make the My Dashboard page wider
The Tutor LMS dashboard uses a fixed container width by default.
If you want it to stretch a bit more on desktop, you can add this CSS:

/* Make Tutor LMS Dashboard wider */
.tutor-dashboard-container {
    max-width: 1200px; /* you can increase this value if needed */
}

You can paste it here:
Dashboard → Appearance → Customize → Additional CSS
This will give more horizontal room and fix the cut-off areas circled in your screenshot.
Best regards,
Serkan