[serkan]

Hi,

Thank you for your message and for checking with the No Cache preview — that’s a very helpful clue. 🙏

Yes, this behavior usually happens when a caching or optimization plugin (like LiteSpeed Cache, WP Rocket, or Cloudflare) stores a cached version of the login page. As a result, after a successful login, the browser reloads the cached version instead of redirecting to the dashboard.

Please try the following steps:

1️⃣ Exclude Tutor LMS pages from cache:
Go to LiteSpeed Cache → Page Optimization → Excludes, and add these pages to the “Do Not Cache URIs” list:

/dashboard/
/login/
/register/
/courses/
/lesson/

2️⃣ Purge all cache:
After saving the exclusions, go to LiteSpeed Cache → Toolbox → Purge All to clear cached content.

3️⃣ Disable HTML caching temporarily:
Under Cache → Cache Rules, make sure logged-in users are excluded from caching.

4️⃣ Retest login:
Try logging in again in a private/incognito browser window.

If the issue disappears, it confirms that caching is the cause.

If possible, please also share your website URL so we can inspect the caching headers or confirm if anything else (like Cloudflare) might be affecting it.

Kind regards,
Serkan

[serkan]

Hi,

That’s great to hear — I’m really glad the fix worked! 😄
Don’t worry, these small responsive quirks can be tricky to catch.

If you notice anything else while testing on different devices, feel free to let us know anytime.

Have a great day and enjoy building your site!

Best,
Serkan

[serkan]

Hi,
Please go to appearance > customize > header > menu > when i change the color from here, also it reflects to the menu color as well.
By the way, I see that the other photo issue has been resolved as well. Please clear your browser cache and try again.
Thanks

[serkan]

Hi Vasilis,

That’s fantastic news — we’re really glad to hear everything is now working perfectly! 🎉

And yes, your thinking about the priorities makes total sense.
Keeping the Tutor enrollment hook with priority 10 and the auto-complete hook with priority 20 is actually the optimal order — this ensures the enrollment action fires first, and only then the order moves to “Completed.”

Thank you for taking the time to test and share your detailed results — this will surely help other users facing similar behavior with Apple Pay / Google Pay.

Have a great day ahead and happy teaching!

Best regards,
Serkan

[serkan]

Hi George,

Thanks for your message!

Yes — the theme fully supports multi-level menus (submenus) by default. You don’t need Elementor or Elementor Pro to create them.

You can easily add submenu items from your WordPress Dashboard:

Go to Appearance → Menus.

Add the pages you want to include in your main menu.

To create a submenu, simply drag a menu item slightly to the right, under the parent item.

Click Save Menu — and you’re done!

Submenus are already styled automatically by the theme, so there’s no need to rebuild them with Elementor unless you want a custom mega menu layout.

Kind regards,
Serkan

[serkan]

Hi Vasilis,

Thank you very much for your detailed report — and for describing the behavior so clearly. 🙏

We understand how frustrating this can be.
Fortunately, the issue isn’t caused by the theme itself but rather by how the WooCommerce Stripe Gateway handles Apple Pay / Google Pay transactions in combination with Tutor LMS’s enrollment triggers.

Here’s what’s happening technically:

When Apple Pay / Google Pay is used, Stripe processes the payment through a direct tokenized session, and the standard woocommerce_payment_complete hook isn’t always fired in real time.

Tutor LMS relies on that hook (or woocommerce_order_status_completed) to auto-enroll the user after checkout.

Because that hook is skipped or delayed, the order stays in “Processing” and the student never gets enrolled — even if you manually mark the order as “Completed”.

Recommended Steps

Update everything
Ensure the latest versions of Tutor LMS, Tutor LMS Pro, WooCommerce, and the WooCommerce Stripe Gateway plugin are installed.
(Older Stripe versions had incomplete support for Apple Pay / Google Pay webhooks.)

Enable Stripe webhooks properly
In your Stripe Dashboard → Developers → Webhooks, make sure these events are active and correctly pointing to your site’s listener URL (typically
https://yourdomain.com/?wc-api=wc_stripe).
Missing or misconfigured webhooks can prevent order status updates.

Add a small compatibility snippet
If the issue persists even after webhooks are verified, you can add the following custom code in your child theme’s functions.php or a snippets plugin:

add_action('woocommerce_order_status_processing', function($order_id) {
    if (class_exists('TUTOR\Tutor')) {
        do_action('tutor_course_enrollment_after_payment_complete', $order_id);
    }
});

This forces Tutor LMS to trigger enrollment when an order stays in “Processing” due to Apple Pay / Google Pay behavior.

Optional temporary fix
If you prefer automatic completion for all paid orders (until an update from the plugin authors), you can use:

add_action('woocommerce_thankyou', function($order_id) {
    $order = wc_get_order($order_id);
    if ($order && $order->has_status('processing')) {
        $order->update_status('completed');
    }
});

Why credit/debit and Klarna work

Those payment methods use WooCommerce’s standard checkout flow, so the normal hooks fire correctly — that’s why enrollment completes instantly there.

This is a known compatibility behavior between Stripe’s express checkout and Tutor LMS, not related to the theme, and it’s being improved by both plugin teams in their recent releases.

Please try the steps above and let us know if it resolves the issue — we’re happy to guide you further if you share your current plugin versions and webhook settings.

Kind regards,
Serkan

[serkan]

Hi,
When i disable your third party plugins, your image crash issue has been fixed and you can try to use this custom css code for the color issue

@media screen and (min-width: 992px) {
    html.loaded .nav-menu ul li a .link-text:before, .nav-menu li.has-submenu:hover > a .link-text:before { background-color: #de3333; border-color: #de3333;  } }

Thanks

[serkan]

Hi,
Thank you for reporting this — and for sharing both links! 🙏

We’ve checked the issue, and you’re right: at around 991px viewport width, the header layout switches from the desktop to the mobile version. In some cases, depending on the browser zoom level or caching, the navigation elements can momentarily stack vertically instead of aligning in one line.

To fix this on your website, please add the following small CSS snippet to your Customizer → Additional CSS section:

@media (max-width: 991px) { .site-header .header-buttons { flex-wrap: nowrap !important; align-items: center !important; }
.site-header .header-buttons a { display: inline-flex !important; } }

Then clear your browser and site cache.
This will ensure the header buttons stay aligned correctly when switching between desktop and mobile view.

We’ll also pass this minor responsive edge case to our dev team so it can be adjusted in a future update of the F8 theme.

Thanks again for pointing it out — we appreciate your detailed feedback!
Please let us know if the CSS fix works for you.

Kind regards,
Serkan

[serkan]

Hi,

Thank you very much for reaching out and for explaining your situation in detail.
We completely understand your concern and we want to assure you that the Efor theme does not contain any malicious or harmful code. The theme is sold exclusively on ThemeForest, where all files are reviewed and verified by Envato’s security team before being published.

What you are experiencing is most likely related to a plugin conflict or a false positive warning triggered by one of the imported demo scripts, rather than an actual infection. The “Social Feed Gallery” plugin (used for Instagram widgets) sometimes causes these warnings when its API tokens or redirects are blocked or flagged by automated security scanners.

To help you verify that your site is clean, please follow these steps:

Scan your website using a trusted security plugin such as Wordfence or Sucuri Security and remove any flagged temporary cache files.

Reinstall a fresh copy of the theme downloaded directly from your ThemeForest Downloads page — this ensures that no file was altered during upload or transfer.

Make sure that all plugins are downloaded from official WordPress.org or ThemeForest sources.

Clear your browser and server cache, then recheck your site with Google Search Console → Security Issues to request a review once the issue is resolved.

Please rest assured that the theme itself is 100% clean and safe to use, and we’ve never received any verified reports of malware infections.

We truly appreciate your patience and understanding. Let us know once you’ve completed the scan or if you’d like step-by-step guidance on reinstalling a clean copy.

Kind regards,
Serkan

[serkan]

Hi,
It says “The username xx is not registered on this site.” Could you please check it out?
Thanks

[serkan]

Hi,
I tried to login your website and it says “The username xx is not registered on this site.”
Before you share the username and password, please be sure that it is working.
Thanks

[serkan]

Hi,
I will forward this issue to our developer and i will keep you updated.
Thanks

[serkan]

Hi, Thanks for the update!

In Tutor LMS v3.8, the layout settings have been reorganized slightly, so you can now find them under:

Go to Tutor LMS → Settings → Design.

Under the Course Details Layout section, choose Tutor Default (or your preferred layout).

Click Save Settings.

After saving, please clear your browser and site cache and then re-check the assignment page.

If the issue persists even after that, please go to Tutor LMS → Tools → Templates, click Regenerate Template Files, and then refresh the frontend again — this ensures the latest layout structure is applied.

Let me know once you’ve tried this, and I’ll guide you through the next quick check if needed.

Best regards,
Serkan

[serkan]

Hi, Thanks for reaching out!

You can easily change the number of articles displayed per page from your WordPress Dashboard → Settings → Reading → “Blog pages show at most” option.

Alternatively, if you’re using Elementor’s Blog Posts widget, open the page in Elementor, select the Blog Posts widget, and under the Content → Query tab, adjust the Posts Per Page value.

This will control how many articles appear before pagination on your News page.

Best regards,
Serkan

[serkan]

Hi,
Thanks for reaching out!

If your Crocoblock licenses have expired and you’re no longer receiving automatic updates, you can request a new license key directly from our developer team.

Please visit the link below and share your website URL there — the developer will provide the updated license:
👉 https://www.pixelwars.org/forums/topic/tutorlms-pro/

Once the new license is activated, your plugins will resume automatic updates.

Best regards,
Serkan

[serkan]

Hi, Thank you for the screenshots!

If the assignment page shows a blank beige screen on the frontend, it usually means the assignment content is not being rendered by the Tutor LMS content template. Please check the following steps to resolve it:

Make sure the assignment is linked to a lesson/topic:

Edit the course in the Course Builder.

Under the relevant topic (e.g., Lesson 3 – Describing People, Family & Possessives), confirm the assignment is properly added under that lesson.

If not, click “+ Assignment” and select it again from the list.

Ensure “Content Drip” is not restricting access:

In Course → Settings → Content Drip, make sure the “None” option is selected (as shown in your first screenshot).

If a drip or prerequisite rule is active, the content might not appear until the student unlocks it.

Check assignment visibility:

Edit the assignment and ensure it’s published (not saved as draft).

Under Assignment Options, confirm that “Set Deadline From Assignment Start Time” is enabled only if you want the countdown to start when the student begins it.

Clear cache or switch template:

If everything looks fine but the page is still blank, go to Tutor LMS → Settings → General → Layout and switch the course template to Tutor Default.

After these steps, your assignment should appear correctly on the frontend with the upload form and description visible.

Thanks

[serkan]

Hi, Thank you for sharing the details!

The round “Latest Episode” player shown in the demo isn’t a Spotify embed — it’s created using the “Blog Posts” widget in Elementor included with the Episody theme.

To display it on your homepage, please:

Edit your homepage with Elementor.

Add or edit the section where you want your latest episode to appear.

Insert the Blog Posts widget.

Under Content → Layout, set:

Layout Style: Grid With Thumb

Show Posts Per Row: 1

Enable Show Featured Image and Show Title

Once you publish, the widget will automatically pull your latest post and display it in the same round “Latest Episode” style seen in the demo.

As shown in the attached screenshot, this element is added via the Blog Posts widget, not through a Spotify iframe embed.

https://ibb.co/5hjS8cTm

Best regards,

[serkan]

Hi Jörn,

Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you think TheBlogger theme is “amazing” and the “most beautiful” you’ve seen. That really means a lot to us.

I also completely understand your point about the setup. Getting back into blogging after many years and having to learn the new Gutenberg editor at the same time can definitely feel overwhelming.

To help you get started, I’d like to share our documentation which should make the installation and configuration process much clearer. This guide will walk you through the initial setup:

https://themes.pixelwars.org/doc/theblogger/#installation

The rest of that documentation also covers configuration, so it should be a great resource as you familiarize yourself with the theme’s options.

Please take a look, and don’t hesitate to reach out if you get stuck at any point or have specific questions. We’re here to help you get everything up and running.

No rush at all on the review—the most important thing is that you get your blog online and enjoy using the theme.

Best regards,
Serkan

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
I added some css code. Could you please check it out if you still have any issues?
Thanks

[serkan]

Hi, Thank you for your message and for sharing the details.

1️⃣ “You must call ‘the_content’ function” error:
If you’re seeing this message on a portfolio page, please make sure that the Portfolio module is activated from your theme settings — Elementor needs that section enabled to edit the portfolio template correctly.
If the error appears on a blog page, you can go to Appearance → Customize and update the Blog or Portfolio section with the default preset layout. This refreshes the assigned template and usually resolves the issue right away.

2️⃣ Dark mode issue:
When enabling dark mode, the background turns black but some text may remain dark as well. We’ll review the color styling to ensure text and links display correctly in dark mode.

If you’d like us to check this directly on your site, please leave your temporary WordPress admin credentials in the Private Content box below — we’ll inspect the template settings and dark mode styles and provide a quick fix.

Thank you for your patience and cooperation!

Best regards,
Serkan

[serkan]

Hi,

Thank you for your message and for bringing this to our attention.

I’ve forwarded your request regarding the updated demo layout to our WordPress development team for review. They’ll check whether the newer “Home 09” version from the live demo can be included or shared as part of the next theme update.

We’ll get back to you as soon as we receive feedback from the developer.

Thank you for your patience and understanding.

Best regards,
Serkan

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
I see that you have resolved the issue when I test it now. If you need support on a different matter, please let me know.
Thanks

[serkan]

Hi,
I tried to login your website, there are many plugins activated. Blog page looks okay but latest episode page are affecting from the third party plugins. I recommend you to deactivate them and try it again.
Thanks

[serkan]

Hi,

Thanks for reaching out, and welcome! 😊

The message you’re seeing —

“POST Content-Length exceeds the limit…” and “The link you are following has expired” —
means your local MAMP server has PHP upload limits that are too low for the theme file size.

Please make sure your server meets the recommended WordPress and theme system requirements:
👉 System Requirements for Pixelwars Themes
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Then restart your MAMP server and try uploading the theme again.
That should solve the issue.

Best regards,
Serkan

[serkan]

Hi,

You’re very welcome — and no worries, happy to help! 😊

By default, individual Portfolio pages are generated dynamically using the theme’s built-in layout, not directly editable with Elementor. However, there are two ways to customize them depending on your needs:

Option 1 – Use the built-in Portfolio layout (recommended)
You can adjust the layout and elements for all portfolio single pages globally via:
Dashboard → Appearance → Customize → Portfolio →
From there, you can change many things here.

Option 2 – Create a custom single template with Elementor Pro
If you prefer full control, you can build your own template:

Go to Dashboard → Templates → Theme Builder → Single Post.

Click Add New, select Portfolio (or “project”) as the post type.

Design your layout freely using Elementor widgets (title, image, content, etc.).

Under Display Conditions, choose “All Portfolios” or specific items you want the template to apply to.

Publish.

That will override the theme’s default layout for portfolio pages.

Best regards,
Serkan

[serkan]

Hi,

Thanks for the update and for sharing both URLs.
Please note that JetPopup (and other bundled premium plugins) licenses can only be activated for the final live domain — temporary or staging URLs (like mybluehost.me) are not supported for activation.

Once your site is moved to its final URL (craigwillard.com), you can request the license activation here:
👉 License Request Topic
https://www.pixelwars.org/forums/topic/tutorlms-pro/

After activation, you’ll be able to update JetPopup and test it properly on the live site.

In the meantime, you can continue using the pre-installed version of JetPopup on your staging site; it will still work for layout testing and editing purposes even without activation.

Best regards,
Serkan

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,

Thanks for reaching out and for sharing the details — that helps a lot.

Please make sure your server meets the recommended WordPress and theme system requirements:
👉 System Requirements for Pixelwars Themes
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

If everything is already configured correctly, please try the following steps:

Go to Tools → Import Demo Data and re-import the demo once more.

After the import, go to Settings → Permalinks, click Save Changes once (no need to modify anything). This will refresh your URLs and often resolves the 404 issues.

Make sure that the “Project” and “News” pages are not set as drafts or in the Trash.

If the issue still persists, please let us know — we can check your setup more closely or provide the demo XML files for manual import.

Best regards,
Serkan

[serkan]

Hi Adam,

Thanks for the detailed log — that helps a lot.

From the message, it looks like the theme importer can’t find the widget, customizer, and Redux configuration files. These files are part of the demo package, and if they’re missing or not being read correctly, the importer will skip them and show the “No file provided” warning.

Could you please provide me your wp admin details via our private content box below?

Thanks

[serkan]

Hi,
I tried both passwords you shared. However, it’s giving me an error. The WP admin panel redirects me to the WordPress.org page. It also says the information I entered is incorrect. Before sharing this information, I would ask you to check it on a different device as well.
Thanks

[serkan]

Hi,

Thank you so much for your kind words — we’re really glad you like the theme!

The headers (Sticky, Smart Sticky, and Static) and the footer are built using the theme’s own Header & Footer Builder, not directly with Elementor.

You have two options to edit them:

Option 1: Edit with Theme Customizer

Go to Dashboard → Appearance → Customize → Header (or Footer)

From there, select which header type you want to edit (Sticky / Smart Sticky / Static).

You can change the logo, menu, layout, colors, and visibility options.

Option 2: Edit with Elementor

If you’d like to design your own header or footer using Elementor Pro, here’s how:

Go to Dashboard → Templates → Theme Builder → Header (or Footer)

Click “Add New” and create your custom header/footer template.

Design it freely with Elementor.

Under Display Conditions, choose where you want it to appear (e.g. Entire Site).

Publish it — this will automatically replace the theme’s default header/footer.

Best regards,
Serkan

[serkan]

Hi,
I replied your topic here;
https://www.pixelwars.org/forums/topic/problems-getting-the-sample-footage-loaded-2/
Thanks

[serkan]

Hi Adam,

Thanks for the update and for sharing your site link. The “sample footage upload” warning usually happens when the server has limited upload permissions or PHP settings that prevent larger demo files from being imported.

Please check the following with your hosting provider (DreamHost):

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

After updating these values, please try importing the sample data again.
If it still fails, please let us know the exact warning message so we can check further.

Best regards,
Serkan

[serkan]

Hi,
Could you please check it out again?
Thanks

[serkan]

Hi,

Thank you for the clarification and for testing both options.
We’ll investigate this further. Could you please let us know:

Which browser(s) and version(s) you are experiencing the issue on?

Whether the issue occurs on all pages or specific ones?

In the meantime, we’ll review the site to identify any possible conflicts (for example, from custom scripts or plugins that may affect scrolling).

Once we have this information, we’ll provide a fix or update right away.

Best regards,
Serkan

[serkan]

Hi,
I’m glad to hear you managed to solve it! 😊
Yes, your CSS solution is perfectly fine — it’s the correct way to override the style when the customizer settings don’t take effect due to theme priority or cached styles.

If everything looks good now on mobile, you can safely keep that CSS.
Let me know if you need help checking why the customizer value wasn’t applied automatically — I can guide you through that too.

Thanks again for letting me know!
Serkan

[serkan]

Hi,
Could you clearly explain your ongoing issue to me?
Thanks

[serkan]

Hi,
You can go to appearance > customize > header > general > you will able to customize the header color here.
Also edit your homepage, on the right hand side you will see page header style box.
If the changes you make through the customizer are not reflected on your website, you need to select “inherit from customizer” for the header style here.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
Please check your website again.
Thanks

[serkan]

Hi,
The system blocked me for security reasons because I shared too many codes. So I am attaching my message to you as png. Please read both photos carefully.
I wish you good work.
https://ibb.co/P7q7dyT
https://ibb.co/QF6WRtfZ

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,

I investigated the issue further, and we now have a clear cause.

During both the automatic demo import and manual import, the site returns the following errors:

Error 503 (Service Unavailable)

Error 403: “A potentially unsafe operation has been detected in your request to this site.”

These errors indicate that the server’s security firewall (most likely LiteSpeed WAF, Imunify360, or mod_security) is actively blocking WordPress REST API and AJAX requests — which are required for importing Elementor templates and demo content.

Please contact your hosting provider and ask them to whitelist / allow the following URLs and remove any security restrictions blocking these endpoints:

https://espectsolutions.com/staging/wp-json/
https://espectsolutions.com/staging/wp-admin/admin-ajax.php

Additionally, please request them to disable or relax mod_security / WAF rules temporarily for your staging domain (espectsolutions.com/staging) or at least exclude these specific endpoints.

Once this restriction is lifted, the demo import will run smoothly and all the missing sections and widgets will appear correctly, just like the live demo.

Best regards,
Serkan

[serkan]

Hello Abhishek,

Thank you for your message! I’d be happy to help you customize the header and footer areas of your site.

For the Arkiz demo, the header and footer can be customized in a few ways, depending on which layout option you are using.

Here’s how you can proceed:

Go to Appearance → Customize →

From there, you can:

Upload or change the logo

Manage menu locations

Adjust header layout and style

If you want to replace social icons with buttons or other elements, you can:

Use a custom header template via Elementor → Templates → Theme Builder → Header, and design your own version.

Then set it as your active header under Appearance → Customize → Header Type → Custom Elementor Header.

🦶 To Edit the Footer:

Go to Appearance → Widgets → Footer Widgets to change text, links, or widgets.

You can also customize colors, background, and layout via
Appearance → Customize → Footer.

Best regards,
Serkan

[serkan]

Hello,

Thank you for your feedback and clarification.

When I mentioned that the demo was “actually imported,” I meant that the demo data files (pages, posts, templates, and media) were technically added to your WordPress database — but due to conflicts during the import (likely caused by partial timeout or restricted REST API requests), only partial content such as the main banner or page titles appeared on the front-end.

The missing sections and widgets you’re referring to (like Elementor blocks, home sections, and other layout elements) were not fully processed because the import didn’t complete successfully.

To fix this completely, we have two possible options:

✅ Safe Reimport (Recommended)

You can first take a quick backup of your current site content (to keep anything you’ve customized so far).

Then, I can reset the site and perform a clean, full demo import from scratch.

This ensures all widgets, templates, and demo layouts are properly imported — exactly as shown in our Mechano live preview.

⚙️ Manual Repair

Alternatively, I can manually restore missing widgets and Elementor layouts page by page.

This method keeps your current data but can take longer and might still miss some global settings.

Please let me know which option you prefer — I recommend the first one if this is a fresh staging environment, as it guarantees a full demo replica.

Best regards,
Serkan

[serkan]

Hello,

Thank you for the details. I checked your site and the orange color is coming from the theme’s default styling. To change it, please go to:

Dashboard → Appearance → Customize → Header → Menu → Menu Active Link Bg-Border Color

There you can set the primary color to match your logo color. If you share your exact logo color code (for example #004080), I can guide you step by step or even apply it directly for you.

If you prefer, please provide your WordPress admin details via the Private Content area and I’ll set it up for you.

Best regards,
Serkan

[serkan]

Hi,
You can use this custom css code;

.post-header-classic .featured-image { display: none; }

Thanks