[serkan]

Hello,

Thanks for sharing the access details. I checked your site and saw that the demo content is actually imported, but the pages are stuck in Draft status. When we try to publish them, the editor keeps loading and does not save.

We already re-saved permalinks, checked URLs, disabled cache and all third-party plugins, but the issue still persists. This usually comes from a server security/firewall (mod_security or hosting WAF) that blocks the WordPress REST API requests used when publishing pages.

Could you please contact your hosting support and ask them to whitelist/allow requests to:

/wp-json/

/wp-admin/admin-ajax.php

Once these are allowed, publishing pages should work normally.

Best regards,
Serkan

[serkan]

Hello,

Thank you for reaching out and for confirming that you are experiencing the same issue—the checkout page continually reloading—but specifically with Tutor LMS Native Stripe Payment. This symptom often points to a precise configuration error in the Stripe setup.

Since you’ve already disabled the WooCommerce Stripe integration, let’s focus on the most critical configuration points for the Tutor LMS Native gateway.

Here are the immediate, focused checks we recommend you perform:

1. Verify Stripe API Keys and Mode
A mismatch between your environment and keys is the most common culprit for checkout loops.

Navigate to Tutor LMS → Settings → Monetization → Native.

Key Check: Double-check that the Live Publishable Key and Live Secret Key are entered correctly (if your site is live). If you are testing, ensure the Test Keys are used and the Test Mode is activated.

Tip: Copying and pasting the keys again is a quick way to ensure no hidden character or spacing error exists.

2. Reconfigure the Stripe Webhook (Crucial)
The checkout process relies heavily on a Webhook—a communication link between Stripe and your website—to confirm the payment session. If this link is broken, the checkout page will often reload indefinitely.

Log in to your Stripe Dashboard.

Go to the Developers → Webhooks section.

Action: The simplest fix is often to delete the existing Tutor LMS Webhook (if one is present) and then go back to your Tutor LMS Native Stripe Settings and re-save them. Tutor LMS should automatically generate and register a fresh, correctly configured Webhook URL for you.

3. Check for Conflicts (AJAX/JavaScript)
The perpetual reloading is a classic sign of an AJAX/JavaScript conflict or caching issue breaking the checkout script.

Caching: Temporarily disable all caching, optimization, or minification plugins (e.g., LiteSpeed Cache, WP Rocket, Autoptimize) and test the checkout process in an Incognito/Private browser window.

Theme Conflict: As a final quick test, switch your theme to a default WordPress theme (like Twenty Twenty-One or Twenty Twenty-Two) and check if the checkout works with only Tutor LMS activated.

Please let us know the result of these specific checks, especially the Stripe Webhook reconfiguration. This will help us narrow down the technical root cause quickly.

Best regards,
Serkan

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
I just checked your footer in all your pages and all the same. Could you please take a screenshot and share the url of the pic with us?
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hello,

I have accessed the WordPress admin panel to investigate the issue where the Mechano theme’s demo content is only showing page titles and banners, despite your server environment meeting the requirements.

I suspect this problem is related to an incomplete import process or permission issues preventing the page builder data (e.g., Elementor blocks) from being fully loaded.

However, the user account credentials provided grant me a restricted role (such as Subscriber or Editor). This limited access is preventing me from:

Accessing critical theme settings and tools required for re-running the demo importer.

Viewing or modifying necessary server/system settings to diagnose potential conflicts (like PHP limits).

Fully debugging the cause of the unsuccessful content import.

To effectively diagnose and resolve this issue, I will need you to temporarily elevate my user account’s privileges to Administrator.

Could you please temporarily change the role of my provided user account to Administrator?

Once I have the necessary permissions, I will immediately check the settings, attempt the full import again, and fix the issue. For security, you can revert the account’s role back to its original status once the task is complete.

Thank you for your cooperation.

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hi Stefi,

Thank you for the detailed explanation and for sharing the console error — that’s very helpful. A 500 (Internal Server Error) usually means there’s a conflict or misconfiguration on the server side. Here are the steps I recommend to resolve this:

Check plugin/theme conflicts

Temporarily disable other plugins (except Amelia and required theme plugins) to see if the coupon creation works. If it does, re-enable plugins one by one to identify the conflict.

Update everything

Make sure WordPress, the Efor theme, and the Amelia plugin are all updated to their latest versions. Sometimes the bundled plugin in a theme lags behind the newest release.

Increase PHP resources

A 500 error can also occur if the server runs out of resources. Ask your host (or check in cPanel) to increase:

PHP memory limit (e.g., 1024M or more)

Max execution time (e.g., 300 seconds)

Check error logs

Go to WP Admin → Tools → Site Health → Info → Logs or check your hosting control panel for the PHP error log. The log will usually give the exact cause.

Reinstall Amelia

If nothing else works, try deleting and reinstalling the Amelia plugin (don’t worry, your appointments and settings are stored in the database).

👉 If you’d like, I can guide you step-by-step to enable debugging so we can see the exact error message behind that 500 response. That will make it faster to pinpoint the cause.

Best regards,
Serkan

[serkan]

Hi Aniket,

Thank you for clarifying and for sharing the details. Since you’re on the free version of ElementsKit, the footer is applied globally across all pages. What’s happening here is that your theme’s default footer is also loading in addition to the ElementsKit footer — that’s why you’re seeing two footers.

Could you please provide me your wp admin details via our private content box below? I will check for you.
Thanks

[serkan]

Hi webcikal,

Thank you for your update. I’ve just checked your website, and it looks like the “Our Services” section with the service boxes is already appearing correctly now – so it seems you’ve managed to solve the issue. Great job! 🎉

For future reference, if you’d like to add a section from the demo again without affecting your existing customizations, you can do so via Elementor:

Edit your homepage with Elementor.

Click on the “My Templates” tab.

From there, you can import the home demo section (such as “Our Services”) and insert it directly into your page.

This way, you’ll be able to reuse demo sections while keeping all your current changes safe.

Friendly regards,
Serkan

[serkan]

Hi Kenn,

Perfect, thanks for checking! Here’s how you can change the “Follow Us” text using Loco Translate:

Go to your WordPress Dashboard → Plugins → Loco Translate → Plugins.

Find Prime Slider in the list and click on it.

Choose the language you want to translate into (or click “New language” if it’s not already there).

In the search bar, type Follow Us.

When it appears in the string list, click on it, and enter your translation in the box below.

Click Save.

After saving, refresh your site and the text should appear in your language.

If you don’t see the change right away, try clearing your site cache (and browser cache).

Best regards,
Serkan

[serkan]

Hi Aniket,

Thanks for letting us know. The duplicate footer usually appears because both the theme’s default footer and the ElementsKit footer are active on that page.

To fix this quickly, please edit the “News” page in Elementor. On the right-hand side (page settings), you’ll see an option called “Hide Footer” — enable that and it will remove the extra footer.

Alternatively, you can also check Elementskit → Header & Footer Builder to make sure only one footer is assigned to this page.

Please try this and let us know if it resolves the issue.

Best regards,
Serkan

[serkan]

Hi Kenn,

Thank you for your message. The “Follow Us” text in Prime Slider is not directly editable inside the slider item settings. Instead, you can usually change it in one of these ways:

Widget/Elementor editor – Edit the Prime Slider widget in Elementor and check under the Content or Style tabs. Some versions allow you to overwrite the default “Follow Us” text there.

Theme/Plugin translation – If the option isn’t visible, the text comes from the plugin’s language file. In that case, you can use a translation plugin such as Loco Translate to find “Follow Us” in Prime Slider’s strings and replace it with your preferred text.

Could you please check if you’re using Elementor to edit that slider and let me know if the text field shows up there? If not, I’ll guide you through using Loco Translate to change it into your language.

Friendly regards,
Serkan

[serkan]

Hi @Aniket

Thank you for bringing this up. This issue is often related to caching — either from a cache plugin or server-side caching — which can prevent updates from showing in real time. Could you please try clearing your cache (plugin cache, browser cache, and if available, server cache) and check again?

If the problem persists after clearing cache, please let us know and we can investigate further. In that case, we may need temporary access to the site to check theme files or configuration.

Best regards,
Serkan

[serkan]

Thanks for the feedback :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hello,

Thank you for your message.

First, please make sure that your hosting/server environment meets all the system requirements for our WordPress themes. Sometimes missing requirements (like PHP version, memory limit, or execution time) can prevent the demo from importing correctly.

If you still experience issues after checking this, please share your WordPress admin login details and site URL inside the Private Content Box here in the support forum. That way, we can log in securely and help you install and configure the Mechano demo for you.

Looking forward to your update.

Best regards,
Serkan

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi @rankskipper
Please go to appearance > widgets > blog featured area > if you have 2 slider, delete one of them and try it again.
If you still have the issue, provide me your wp admin details via our private content box below.
Thanks

[serkan]

Hi @rankskipper
Could you please provide me your wp admin details via our private content box below?
Btw could you also please go to appearance > widgets > blog featured area > be sure that there should be only 1 slider widget. If you have two please delete one of them and try it again.
Thanks

[serkan]

Hi Guillaume,

Thank you for your thoughtful reply. I completely understand your point regarding the memory limit on shared hosting — you are absolutely right that 512M is common for many providers.

While the recommended values ensure the smoothest import, there are still a few alternatives we can try together so you can keep using the theme without needing to upgrade your hosting:

Import Without Media – The demo content, widgets, and settings are already in place. We can skip the media files during import and then upload the necessary images manually.

Local Import & Migration – Another option is to install the theme on a local environment (with higher limits), import the demo there successfully, and then migrate the site to your OVH server.

Step-by-Step Import – Instead of importing everything at once, we can split the demo files (content, widgets, customizer, media) and import them separately to reduce server load.

This way, you don’t need to change your hosting plan, and you can still achieve the exact same demo layout.
Best regards,
Serkan

[serkan]

Hi @rolyxyao

That’s great to hear! 🎉 I’m glad you were able to find a solution. Thanks for letting me know.

If you run into any other issues or have questions in the future, feel free to reach out anytime.

Best regards,
Serkan

[serkan]

Hi Guillaume,

Thank you for sharing the full error log. I reviewed it, and I can see that:

The demo content, widgets, and customizer settings were successfully imported.

The errors only appear when importing media files (images, SVGs, placeholders, etc.).

This usually happens when the server limits are not high enough to process multiple file imports. Comparing your server setup with our requirements, I noticed:

PHP Time Limit: 165 (required: 300)

PHP Memory Limit: 512M (required: 1024M)

Max Input Time: -1 (required: 1500)

👉 Could you please ask your hosting provider to raise these values to at least the required levels?

PHP Time Limit: 300

PHP Memory Limit: 1024M

Max Input Time: 1500

After updating, please try the demo import again.

Best regards,
Serkan

[serkan]

Hi,

Thank you for sharing your detailed workaround — that’s a smart and effective solution 👍.

Currently, the theme doesn’t provide a built-in control panel for header icons, so using custom CSS and replacing icons via Fontello is indeed the right approach for now. We also appreciate your feedback about having an easier way to manage header icons (cart, profile, search, etc.). This is definitely a valuable suggestion, and we’ll consider it for a future update.

In the meantime, if you’d like a more flexible setup, you can continue customizing via Appearance > Customize or by adding icons/links directly in your header template files. Since you’re using Amelia instead of Tutor LMS, linking the profile icon to your Amelia “My Profile” or “Appointments” page is the best option.

Thanks again for your input and for pointing out this use case!

Best regards,
Serkan

[serkan]

Hi,
You can hide the cart icon with this custom css code or you can deactive the woocomerce plugin and it will hide the cart icon.

a.shopping-cart { display: none; }

Currently you can add a Dashboard link to the menu and add “My Courses,” and “Profile Settings” as sub-menu items. Dashboard Icon in the header is a nice idea, we will keep that in mind for a future update.
Also, you can check out this related topic;
https://www.pixelwars.org/forums/topic/user-profile-icon/

You can go to appearance > customize > you can customize the theme here.
Thanks

[serkan]

Hi,
Did you solve the issue? I just checked the website and it looks okay on my side. Please keep me updated.
Thanks

[serkan]

Hi,
Thanks for the feedback.
We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hello,

I’d be happy to help.

It sounds like you want to change the default orange color of your website to match your logo’s color. The easiest way to do this is likely through the theme’s customizer settings, as this is where most themes allow you to change colors, fonts, and other design elements without touching any code.

If you’re still having trouble locating the right setting, please share the color code (like #000000 or rgb(0, 0, 0)) you want to use.

Would you like me to walk you through the steps to find the color settings in your theme’s Customizer?

Please provide me your wp admin details via our private content box below.

Thanks

[serkan]

Hello,

I understand. A “connection error” message usually points to an issue with the Zoom API credentials or the settings within TutorLMS. Don’t worry, this is often a simple fix.

To help pinpoint the cause of the error, could you please check the following:

API Key and Secret Key: Make sure you have copied the API Key and Secret Key from Zoom correctly and pasted them into the corresponding fields in your TutorLMS settings. Be careful not to include any extra spaces when you copy these values.

Zoom Account Permissions: Ensure the Zoom account you are using is an administrator account and has the necessary permissions for API usage.

Zoom App Status: Check that the application you created in the Zoom Marketplace is set to “Publishable.” Also, verify that its status is “Activated” or “Published.”

If you’ve checked these steps and the problem persists, could you please send me a screenshot of the exact error message you’re seeing? This will help me figure out the source of the issue much more quickly.

Thanks

[serkan]

Hi,
Could you please trey to use this custom css code;

@media (max-width: 991px) {
    .menu-toggle { float: right; margin-right: -20px; }
    .is-header-small .site-branding { left: -25px; }
}

Thanks

[serkan]

Hi there,

Thank you for the detailed troubleshooting — that’s really helpful. From what you described, the issue seems to occur only when Tutor LMS Pro is active, since WooCommerce cart works fine without it. That points to a conflict inside Tutor LMS itself, rather than the theme.

A few things you can try while we also escalate this:

Guest checkout option – Please go to Tutor LMS > Settings > Monetization and make sure “Guest checkout” is enabled. Without it, courses may not remain in cart for non-logged-in users.

WooCommerce settings – Under WooCommerce > Settings > Accounts & Privacy, check that “Allow customers to place orders without an account” is enabled.

Cart page shortcode – Double-check that your Cart page has the correct WooCommerce shortcode [woocommerce_cart] and is assigned properly under WooCommerce > Settings > Advanced > Cart page.

Update DB & flush permalinks – Sometimes after switching versions, you need to go to Settings > Permalinks and just click Save once to flush, and also run Tutor LMS database update if prompted.

Theme test – Just to be 100% sure, please try briefly switching to a default WP theme (e.g., Twenty Twenty-Four) and test. If the problem is still there, then it is definitely not caused by eFor but by Tutor LMS Pro.

Best regards,
Serkan

[serkan]

Hi,
I tried to login your website but it says it is invalid username. Could you please check it out?
Thanks

[serkan]

Hi,
I will forward this topic to our wordpress developer and i will keep you updated.
Thanks

[serkan]

Hi,
Could you please try to use this custom css code;

@media screen and (max-width: 767px) { .is-header-small .site-branding { left: 10em; } }

Hi there,

I understand — thank you for clarifying. The filterable gallery automatically lays out items in rows, so if the last row isn’t full (e.g. only 1 item), it will be aligned left by default. WordPress/Elementor doesn’t provide a built-in option to “center” the last item in a row while keeping the order.

Manual ordering plugin (if you’d like full drag-and-drop control):
You can install a plugin such as:

Post Types Order
(free) → lets you drag and drop the order of team members.

Intuitive Custom Post Order
(free) → similar drag-and-drop control.

These let you control the order more flexibly, but they still won’t “center” the last item automatically.

Best regards,
Serkan

[serkan]

Hi there,

Thank you for your message and for choosing Interioz. I understand that you purchased the theme because you liked the Home 03 alternate layout in the demo and expected it to be ready-made after installation.

I logged in with the username and password you provided, and I can confirm that the Home 03 page is already loaded on your site. 🎉 You can edit it directly with Elementor and replace the demo text and images with your own content.

If you’d like to create new pages using this layout or mix sections from other demos (Home 01, Home 02, etc.), you can do so via the Elementor Template Library:

Create a new page → Edit with Elementor.

Click the Folder icon (Add Template) in the editor.

Search for and insert Interioz – Home 03 (or any other demo layout).

Edit the content as you like.

This way you can either continue editing the Home 03 page that’s already on your site, or build new pages by importing sections from the template library.

Best regards,
Serkan

[serkan]

Hi,
I just imported the home 11 and 12 demo to your elementor library.
Thanks

[serkan]

Hi there,

You can easily create those rectangular / square content boxes directly in Elementor, no extra code needed:

Add a Section/Container and choose the number of columns (e.g., 3 on desktop, 2 on tablet, 1 on mobile).

Inside each column, add an Inner Container (this will be your box).

In the Style tab, set:

Background color (e.g., white)

Border (1px solid) and Border Radius (e.g., 12px)

Box Shadow for a subtle card effect

Padding (e.g., 24px) so the content has space inside

To control shape:

For square look, give the box a fixed Min Height (e.g., 300px).

For a rectangular look, just use a smaller Min Height (e.g., 200–240px).

Place your text, icons, or images inside and center them using Vertical/Horizontal Align = Middle/Center.

This way, you can duplicate the box design and adjust the heights depending on whether you want a square or rectangular style.

Best regards,
Serkan

[serkan]

Hi,
YouTube no longer allows fully removing the title overlay 100% of the time.
Thanks

[serkan]

Hi there,

Thanks for reporting this. I tested the demo page in the latest Safari and Chrome on macOS and couldn’t reproduce the “dancing” behavior—filters and initial load appear to work as expected.

To narrow it down, could you please try the steps below?

Plugin conflict check: Temporarily disable any third-party plugins related to performance (e.g., caching/minify, lazy-load, masonry/portfolio addons) and test again.

Clear cache: Purge your site/cache plugin and your browser cache; then hard-reload the page.

Private window test: Try in an incognito/private window with all browser extensions disabled.

Screen recording & console: If the issue persists, could you share a short screen recording and your browser/OS versions? Also open DevTools → Console and let me know if any errors appear.

Best regards,
Serkan

[serkan]

Hi,
Please go to appearance > customize > header > general > header layout > choose header one row and save it.

-Thanks for the screenshot. When 6 projects are published but only 5 show on the homepage, it’s usually due to the widget’s query/limit settings. Prime Slider Pro version will provide this.

-Thanks for pointing this out. The items in the gallery are automatically ordered based on their publish date. If you’d like to adjust the alignment and position (e.g., moving Andrew to appear centered under Anthony Sanchez), you can simply edit the publish date of the team members to control their order.

-I will discuss your last request with our developer and i will keep you updated

Thanks

[serkan]

Hi Kenn,

Thank you for the update and for testing both plugins. Since the logo still isn’t showing, let’s go through a couple of checks together:

Direct file check: After uploading the SVG, please try opening it directly from the Media Library (“View” link) to confirm the file displays correctly in the browser.

Cache / Customizer refresh: Clear the browser cache and refresh the Customizer preview after setting the logo. Sometimes the preview doesn’t update immediately.

Code snippet option: In some WordPress installations, SVGs need an extra allowance to be rendered correctly in the header. If the above steps don’t work, I can provide you with a small code snippet that enables proper SVG rendering for logos.

If you prefer, you can also grant me temporary access so I can test this directly on your setup and make sure your SVG logo displays as intended.

Best regards,
Serkan

[serkan]

Hi,
I tried to login your website via your username and password but it told me that the password is wrong. Did you change it?

[serkan]

Hi,
We have couple of options by default. You can go to appearance > customize > portfolio > check the portfolio settings. You can align the title and change the title size and etc. But in the middle of the picture is not possible in the portfolio section by default.
Thanks

[serkan]

Hi, can you try after activating this plugin and try to import your svg logo again;

https://wordpress.org/plugins/safe-svg/

Thanks

[serkan]

Hi,
I didn’t get the your wp admin details via our private content box below.
Could you please try to do it again?
Thanks

[serkan]

Hi, I re-uploaded the demo for you but the hosting won’t let me upload the photos in bulk. I started uploading photos manually but when I was uploading the third photo your hosting blocked me and kicked me out of the dashboard. So I am trying my best but your hosting is giving me difficulties with memory.
All you have to do is upload your own photos in the photos section on the demo pages.
Thanks

[serkan]

Hi,
If you provide me your wp admin details via our private content box below, i will add the missing part for you.
Thanks