[serkan]

Hello,

Thank you for your message.

First, please make sure that your hosting/server environment meets all the system requirements for our WordPress themes. Sometimes missing requirements (like PHP version, memory limit, or execution time) can prevent the demo from importing correctly.

If you still experience issues after checking this, please share your WordPress admin login details and site URL inside the Private Content Box here in the support forum. That way, we can log in securely and help you install and configure the Mechano demo for you.

Looking forward to your update.

Best regards,
Serkan

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi @rankskipper
Please go to appearance > widgets > blog featured area > if you have 2 slider, delete one of them and try it again.
If you still have the issue, provide me your wp admin details via our private content box below.
Thanks

[serkan]

Hi @rankskipper
Could you please provide me your wp admin details via our private content box below?
Btw could you also please go to appearance > widgets > blog featured area > be sure that there should be only 1 slider widget. If you have two please delete one of them and try it again.
Thanks

[serkan]

Hi Guillaume,

Thank you for your thoughtful reply. I completely understand your point regarding the memory limit on shared hosting — you are absolutely right that 512M is common for many providers.

While the recommended values ensure the smoothest import, there are still a few alternatives we can try together so you can keep using the theme without needing to upgrade your hosting:

Import Without Media – The demo content, widgets, and settings are already in place. We can skip the media files during import and then upload the necessary images manually.

Local Import & Migration – Another option is to install the theme on a local environment (with higher limits), import the demo there successfully, and then migrate the site to your OVH server.

Step-by-Step Import – Instead of importing everything at once, we can split the demo files (content, widgets, customizer, media) and import them separately to reduce server load.

This way, you don’t need to change your hosting plan, and you can still achieve the exact same demo layout.
Best regards,
Serkan

[serkan]

Hi @rolyxyao

That’s great to hear! 🎉 I’m glad you were able to find a solution. Thanks for letting me know.

If you run into any other issues or have questions in the future, feel free to reach out anytime.

Best regards,
Serkan

[serkan]

Hi Guillaume,

Thank you for sharing the full error log. I reviewed it, and I can see that:

The demo content, widgets, and customizer settings were successfully imported.

The errors only appear when importing media files (images, SVGs, placeholders, etc.).

This usually happens when the server limits are not high enough to process multiple file imports. Comparing your server setup with our requirements, I noticed:

PHP Time Limit: 165 (required: 300)

PHP Memory Limit: 512M (required: 1024M)

Max Input Time: -1 (required: 1500)

👉 Could you please ask your hosting provider to raise these values to at least the required levels?

PHP Time Limit: 300

PHP Memory Limit: 1024M

Max Input Time: 1500

After updating, please try the demo import again.

Best regards,
Serkan

[serkan]

Hi,

Thank you for sharing your detailed workaround — that’s a smart and effective solution 👍.

Currently, the theme doesn’t provide a built-in control panel for header icons, so using custom CSS and replacing icons via Fontello is indeed the right approach for now. We also appreciate your feedback about having an easier way to manage header icons (cart, profile, search, etc.). This is definitely a valuable suggestion, and we’ll consider it for a future update.

In the meantime, if you’d like a more flexible setup, you can continue customizing via Appearance > Customize or by adding icons/links directly in your header template files. Since you’re using Amelia instead of Tutor LMS, linking the profile icon to your Amelia “My Profile” or “Appointments” page is the best option.

Thanks again for your input and for pointing out this use case!

Best regards,
Serkan

[serkan]

Hi,
You can hide the cart icon with this custom css code or you can deactive the woocomerce plugin and it will hide the cart icon.

a.shopping-cart { display: none; }

Currently you can add a Dashboard link to the menu and add “My Courses,” and “Profile Settings” as sub-menu items. Dashboard Icon in the header is a nice idea, we will keep that in mind for a future update.
Also, you can check out this related topic;
https://www.pixelwars.org/forums/topic/user-profile-icon/

You can go to appearance > customize > you can customize the theme here.
Thanks

[serkan]

Hi,
Did you solve the issue? I just checked the website and it looks okay on my side. Please keep me updated.
Thanks

[serkan]

Hi,
Thanks for the feedback.
We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hello,

I’d be happy to help.

It sounds like you want to change the default orange color of your website to match your logo’s color. The easiest way to do this is likely through the theme’s customizer settings, as this is where most themes allow you to change colors, fonts, and other design elements without touching any code.

If you’re still having trouble locating the right setting, please share the color code (like #000000 or rgb(0, 0, 0)) you want to use.

Would you like me to walk you through the steps to find the color settings in your theme’s Customizer?

Please provide me your wp admin details via our private content box below.

Thanks

[serkan]

Hello,

I understand. A “connection error” message usually points to an issue with the Zoom API credentials or the settings within TutorLMS. Don’t worry, this is often a simple fix.

To help pinpoint the cause of the error, could you please check the following:

API Key and Secret Key: Make sure you have copied the API Key and Secret Key from Zoom correctly and pasted them into the corresponding fields in your TutorLMS settings. Be careful not to include any extra spaces when you copy these values.

Zoom Account Permissions: Ensure the Zoom account you are using is an administrator account and has the necessary permissions for API usage.

Zoom App Status: Check that the application you created in the Zoom Marketplace is set to “Publishable.” Also, verify that its status is “Activated” or “Published.”

If you’ve checked these steps and the problem persists, could you please send me a screenshot of the exact error message you’re seeing? This will help me figure out the source of the issue much more quickly.

Thanks

[serkan]

Hi,
Could you please trey to use this custom css code;

@media (max-width: 991px) {
    .menu-toggle { float: right; margin-right: -20px; }
    .is-header-small .site-branding { left: -25px; }
}

Thanks

[serkan]

Hi there,

Thank you for the detailed troubleshooting — that’s really helpful. From what you described, the issue seems to occur only when Tutor LMS Pro is active, since WooCommerce cart works fine without it. That points to a conflict inside Tutor LMS itself, rather than the theme.

A few things you can try while we also escalate this:

Guest checkout option – Please go to Tutor LMS > Settings > Monetization and make sure “Guest checkout” is enabled. Without it, courses may not remain in cart for non-logged-in users.

WooCommerce settings – Under WooCommerce > Settings > Accounts & Privacy, check that “Allow customers to place orders without an account” is enabled.

Cart page shortcode – Double-check that your Cart page has the correct WooCommerce shortcode [woocommerce_cart] and is assigned properly under WooCommerce > Settings > Advanced > Cart page.

Update DB & flush permalinks – Sometimes after switching versions, you need to go to Settings > Permalinks and just click Save once to flush, and also run Tutor LMS database update if prompted.

Theme test – Just to be 100% sure, please try briefly switching to a default WP theme (e.g., Twenty Twenty-Four) and test. If the problem is still there, then it is definitely not caused by eFor but by Tutor LMS Pro.

Best regards,
Serkan

[serkan]

Hi,
I tried to login your website but it says it is invalid username. Could you please check it out?
Thanks

[serkan]

Hi,
I will forward this topic to our wordpress developer and i will keep you updated.
Thanks

[serkan]

Hi,
Could you please try to use this custom css code;

@media screen and (max-width: 767px) { .is-header-small .site-branding { left: 10em; } }

Hi there,

I understand — thank you for clarifying. The filterable gallery automatically lays out items in rows, so if the last row isn’t full (e.g. only 1 item), it will be aligned left by default. WordPress/Elementor doesn’t provide a built-in option to “center” the last item in a row while keeping the order.

Manual ordering plugin (if you’d like full drag-and-drop control):
You can install a plugin such as:

Post Types Order
(free) → lets you drag and drop the order of team members.

Intuitive Custom Post Order
(free) → similar drag-and-drop control.

These let you control the order more flexibly, but they still won’t “center” the last item automatically.

Best regards,
Serkan

[serkan]

Hi there,

Thank you for your message and for choosing Interioz. I understand that you purchased the theme because you liked the Home 03 alternate layout in the demo and expected it to be ready-made after installation.

I logged in with the username and password you provided, and I can confirm that the Home 03 page is already loaded on your site. 🎉 You can edit it directly with Elementor and replace the demo text and images with your own content.

If you’d like to create new pages using this layout or mix sections from other demos (Home 01, Home 02, etc.), you can do so via the Elementor Template Library:

Create a new page → Edit with Elementor.

Click the Folder icon (Add Template) in the editor.

Search for and insert Interioz – Home 03 (or any other demo layout).

Edit the content as you like.

This way you can either continue editing the Home 03 page that’s already on your site, or build new pages by importing sections from the template library.

Best regards,
Serkan

[serkan]

Hi,
I just imported the home 11 and 12 demo to your elementor library.
Thanks

[serkan]

Hi there,

You can easily create those rectangular / square content boxes directly in Elementor, no extra code needed:

Add a Section/Container and choose the number of columns (e.g., 3 on desktop, 2 on tablet, 1 on mobile).

Inside each column, add an Inner Container (this will be your box).

In the Style tab, set:

Background color (e.g., white)

Border (1px solid) and Border Radius (e.g., 12px)

Box Shadow for a subtle card effect

Padding (e.g., 24px) so the content has space inside

To control shape:

For square look, give the box a fixed Min Height (e.g., 300px).

For a rectangular look, just use a smaller Min Height (e.g., 200–240px).

Place your text, icons, or images inside and center them using Vertical/Horizontal Align = Middle/Center.

This way, you can duplicate the box design and adjust the heights depending on whether you want a square or rectangular style.

Best regards,
Serkan

[serkan]

Hi,
YouTube no longer allows fully removing the title overlay 100% of the time.
Thanks

[serkan]

Hi there,

Thanks for reporting this. I tested the demo page in the latest Safari and Chrome on macOS and couldn’t reproduce the “dancing” behavior—filters and initial load appear to work as expected.

To narrow it down, could you please try the steps below?

Plugin conflict check: Temporarily disable any third-party plugins related to performance (e.g., caching/minify, lazy-load, masonry/portfolio addons) and test again.

Clear cache: Purge your site/cache plugin and your browser cache; then hard-reload the page.

Private window test: Try in an incognito/private window with all browser extensions disabled.

Screen recording & console: If the issue persists, could you share a short screen recording and your browser/OS versions? Also open DevTools → Console and let me know if any errors appear.

Best regards,
Serkan

[serkan]

Hi,
Please go to appearance > customize > header > general > header layout > choose header one row and save it.

-Thanks for the screenshot. When 6 projects are published but only 5 show on the homepage, it’s usually due to the widget’s query/limit settings. Prime Slider Pro version will provide this.

-Thanks for pointing this out. The items in the gallery are automatically ordered based on their publish date. If you’d like to adjust the alignment and position (e.g., moving Andrew to appear centered under Anthony Sanchez), you can simply edit the publish date of the team members to control their order.

-I will discuss your last request with our developer and i will keep you updated

Thanks

[serkan]

Hi Kenn,

Thank you for the update and for testing both plugins. Since the logo still isn’t showing, let’s go through a couple of checks together:

Direct file check: After uploading the SVG, please try opening it directly from the Media Library (“View” link) to confirm the file displays correctly in the browser.

Cache / Customizer refresh: Clear the browser cache and refresh the Customizer preview after setting the logo. Sometimes the preview doesn’t update immediately.

Code snippet option: In some WordPress installations, SVGs need an extra allowance to be rendered correctly in the header. If the above steps don’t work, I can provide you with a small code snippet that enables proper SVG rendering for logos.

If you prefer, you can also grant me temporary access so I can test this directly on your setup and make sure your SVG logo displays as intended.

Best regards,
Serkan

[serkan]

Hi,
I tried to login your website via your username and password but it told me that the password is wrong. Did you change it?

[serkan]

Hi,
We have couple of options by default. You can go to appearance > customize > portfolio > check the portfolio settings. You can align the title and change the title size and etc. But in the middle of the picture is not possible in the portfolio section by default.
Thanks

[serkan]

Hi, can you try after activating this plugin and try to import your svg logo again;

https://wordpress.org/plugins/safe-svg/

Thanks

[serkan]

Hi,
I didn’t get the your wp admin details via our private content box below.
Could you please try to do it again?
Thanks

[serkan]

Hi, I re-uploaded the demo for you but the hosting won’t let me upload the photos in bulk. I started uploading photos manually but when I was uploading the third photo your hosting blocked me and kicked me out of the dashboard. So I am trying my best but your hosting is giving me difficulties with memory.
All you have to do is upload your own photos in the photos section on the demo pages.
Thanks

[serkan]

Hi,
If you provide me your wp admin details via our private content box below, i will add the missing part for you.
Thanks

[serkan]

Hi Markus,

Thank you for your question. If you’d like to use only a specific page (for example, the Home page from Demo 11) as a template inside your current installation with Demo 13, here’s the easiest way:

Create a new blank page in WordPress.

Edit the page with Elementor.

In the Elementor editor, click on the “Add Template” button.

Go to the “My Templates” tab — here you will see the demo pages that came with the theme.

From this list, you can insert the Home page of Demo 11 (or any other demo page) directly into your new page.

This way, you can freely mix and match — importing only the landing page (or even sections) you want, without reinstalling another full demo.

👉 Tip: Once imported, you can also save individual sections as Elementor templates, so you can reuse them quickly when building additional landing pages.

Best regards,
Serkan

[serkan]

Hello,

Thank you for reaching out. Since the TutorLMS Pro license was registered under our developer account (and not under your personal account), you won’t be able to access direct support from their team.

Don’t worry — if you encounter issues (like Zoom integration), you can let me know here and I’ll help you troubleshoot or, if needed, reach out to the plugin provider on your behalf.

👉 Please share the exact problem/error you’re experiencing when trying to connect Zoom, and I’ll check the settings and guide you step by step.

Best regards,
Serkan

[serkan]

ello,

Thank you for your message and for explaining your goal so clearly.

Just to clarify: Podkest is only a theme, so it displays the content that already exists in your WordPress posts (titles, descriptions, featured images, embeds, etc.). The actual import of podcast episodes from your RSS feed (including descriptions, per-episode images, tags, and external players) is handled by plugins.

We haven’t officially tested the theme with advanced RSS import plugins, so we cannot guarantee full compatibility. That said, here are some commonly used solutions you may want to explore:

Seriously Simple Podcasting (SSP) → it has a built-in RSS importer, but depending on the feed, sometimes only titles are imported.

Option A — Try with Seriously Simple Podcasting (SSP)

Install/activate Seriously Simple Podcasting.

Go to Podcasting → Tools → Import from RSS (or “Migrate”).

Paste your Ausha RSS URL.

In the importer options, enable:

Import description/content (itunes:summary).

Import episode image as Featured Image (from itunes:image).

Import categories/tags (map RSS categories to WP categories/tags).

Do not download/host MP3 files (keep external hosting).

Run the import.

For the player, paste each Spotify or Ausha episode URL on its own line in the episode content — WordPress will auto-embed supported players. (If you prefer Ausha’s iframe, paste their embed code into the content.)

If SSP only imports titles for your feed, it usually means the RSS isn’t exposing the description/image fields in the way SSP expects.

Podcast Importer SecondLine or WP All Import (Pro) with the RSS add-on → these allow field mapping (title, description, episode image, tags, external player link).

Option B — Use a dedicated RSS importer with field mapping (recommended if SSP is partial)

If SSP doesn’t bring in descriptions/images/tags as needed, use an RSS importer that lets you map fields:

Install a podcast RSS importer that supports field mapping (e.g., “Podcast Importer SecondLine” or a flexible importer like WP All Import (Pro) + RSS add-on).

Choose Post Type = your podcast episodes (SSP’s episode post type) or regular Posts if you don’t use SSP.

Map fields:

title → Post Title

itunes:summary / description → Post Content

itunes:image → Featured Image

category → Categories/Tags

episode link (Spotify/Ausha) → put the URL into the content template so the player appears automatically (auto-embed), or insert Ausha’s iframe embed.

Run the import (140+ episodes). If your host has strict limits, import in batches (e.g., 50–60 items per run) to avoid timeouts.

After import

Set your podcast/archive page and menus as desired; the theme will display the featured image, content, tags, and any embedded player.

If any episode is missing a cover, check whether the feed includes itunes:image for that item; if not, configure the importer to use the first image in content or a fallback.

With either approach, once the episode posts are correctly imported, the Podkest theme will display them as designed (title, description, featured image, player embed, categories/tags).

👉 Since this is more of a plugin/import function than a theme feature, we recommend testing with your feed on a staging site first. If you share your Ausha RSS feed, we can also have a look at what fields it contains and point you toward the right mapping.

Best regards,
Serkan

[serkan]

Hello @casabella
I’ve just checked your website and the homepage slider is now displaying correctly — it seems the issue has been resolved. 👍

Sometimes these kinds of problems can happen due to caching or third-party plugins (such as cache/optimization plugins) rather than the theme itself.

👉 If you notice this again in the future, I recommend temporarily deactivating non-theme plugins, clearing your cache, and then checking the site. This usually fixes such display issues.

Please feel free to reach out if you need further assistance.

Best regards,
Serkan

[serkan]

Hello Stefi,

Thank you for letting us know, and no worries at all — I’m glad to hear you found the cause and that everything is working correctly now.

If you ever need any assistance related to the theme itself, please feel free to reach out and I’ll be happy to help.

Best regards,
Serkan

[serkan]

Good evening,

Yes, that is possible. You can activate the theme on your temporary development/staging domain to build the site. Once you’re ready to go live, you can deactivate the license on the temporary domain and then reactivate it on the final domain without any issues.

If you run into any problems during reactivation, just let us know and we’ll be happy to assist.

Best regards,
Serkan

[serkan]

Hello,

Thank you for the update. I’m glad to hear that you were able to solve the issue so clearly and easily with those steps. Great job!

If you need any further assistance or adjustments in the future, feel free to let me know — I’ll be happy to help.

Best regards,
Serkan

[serkan]

Hi DerPatschen,
Thanks for the feedback.

[serkan]

Hi DerPatschen,
Thanks for the feedback.

[serkan]

Hi DerPatschen,
Thanks for the feedback.

[serkan]

Hi,
Yes, you can also do this directly in Elementor without adding custom CSS. When you edit the gallery widget (or the image inside the masonry grid):

Select the Image / Gallery widget.

Go to the Style tab.

Look for the Border Radius setting.

Adjust the radius (e.g., 12px) until you see the rounded corners you like.

⚠️ However, in some gallery layouts (especially masonry grids), Elementor may not apply the border radius to the images because of how the gallery plugin handles the image containers. In that case, a small CSS snippet (like the one I sent before) will be the most reliable solution.

So:

Try the Elementor “Border Radius” first.

If it doesn’t affect the gallery images, then add the CSS.

.elementor-lightbox .elementor-lightbox-image { border-radius: 15px; }

Thanks

[serkan]

Good evening,

Yes, that is possible. You can activate the theme on your temporary development/staging domain to build the site. Once you’re ready to go live, you can deactivate the license on the temporary domain and then reactivate it on the final domain without any issues.

If you run into any problems during reactivation, just let us know and we’ll be happy to assist.

Best regards,
Serkan

[serkan]

Hi,

Thank you for sharing the screenshot and the website link. I’ve reviewed the issue, and it looks like a rendering/visual glitch that happens while scrolling. This could be caused by CSS styles, browser-specific rendering, or a conflict with the theme/animations.

For clarification, I’d like to mention that this issue does not appear on MacBook devices using Safari or Chrome. Could you please confirm which browser(s) and device(s) you’re experiencing this on? It will help me reproduce the issue and apply the right fix on the live site.

Once I have that info, I’ll troubleshoot further and resolve it as soon as possible.

Best regards,
Serkan

[serkan]

Hello,

I have securely logged into your website and checked the hosting/server settings. As I mentioned earlier, our themes require the following minimum system requirements, which are listed here:
👉 https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Required values:

WordPress version: 6.2 or higher

PHP version: 8.0 or higher

PHP time limit: 300

PHP memory limit: 1024M

Max input time: 1500

Upload max filesize: 128M

PHP post max size: 256M

When I checked your current server values from WP Admin > Tools > Site Health > Info > Server, I saw the following:

PHP time limit: 165 (should be at least 300)

PHP memory limit: 512M (should be at least 1024M)

Max input time: -1 (requirement: 1500)

PHP post max size: 130M (should be at least 256M)

These differences may prevent the demo import from working properly. I had shared this requirements link with you earlier, but it seems the values were not fully adjusted yet.

👉 Could you please contact your hosting provider and ask them to update these values to meet the theme requirements?
After these adjustments, the demo import should work correctly. If you prefer, once the hosting settings are updated, you can let me know and I can help you complete the demo installation.

Best regards,
Serkan

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi, I cannot view any of your personal information. There is a private content box below. If you write in that area along with your message, you can create your message in a secure area that only we can view.
Thanks