[ahmetsali]

Hi, it looks like this is the default behavior of Elementor Pro, when you add a custom footer with Elementor, it also disables the theme header and forces you to create a custom header with Elementor. You can reach out to Elementor support and report this, and if there is something we can do on a theme basis we will try to implement it with a future update.

Have a nice day!

[ahmetsali]

Hi, I have just tried and could change the photos on testimonials carousel successfully on this page;

https://argesisart.ro/exhibitions/

Have a nice day!

[ahmetsali]

Hi, it looks like you have activated Elementor Pro’s custom footer feature, when you do this Elementor also disables the theme header and you need to create a custom header with Elementor Pro.

This is Elementor Pro default functionality, you may try this fix;

https://stackoverflow.com/questions/51056502/how-to-apply-default-wordpress-header-but-only-elementor-footer-on-all-pages-in

Cheers.

[ahmetsali]

Hi again, I have checked your site and found the email is properly triggering from Tutor LMS. So if users do not receive the email then it is a problem with your email and SMTP configuration please configure the email and check.

https://kinsta.com/blog/wordpress-not-sending-email/

Cheers.

[ahmetsali]

Hi again, alright please give us some time to check. But till then you can follow the link to troubleshoot why email not sent from Tutor LMS.

https://docs.themeum.com/tutor-lms/troubleshooting/emails-not-sent/

Cheers.

[ahmetsali]

Hi, it is fixed now, please check again.

Cheers.

[ahmetsali]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[ahmetsali]

Hi, can you please share your FTP access with me (via the private content box)? We need to enable the debug mode and try to understand what is causing this issue.

Thanks.

[ahmetsali]

Hi again, you can try these plugins;

Ordering Portfolio Posts
https://wordpress.org/plugins/real-custom-post-order/

Ordering Portfolio Categories
https://wordpress.org/plugins/taxonomy-terms-order/

Cheers.

[ahmetsali]

Hi again, I see your concerns, unfortunately horizontal slider gallery doesn’t support background color change and due to the layout restrictions, images should be cropped to fit the layout on sliding galleries.

Have a nice day!

[ahmetsali]

Hi, I have just checked your site and it looks like you have sorted out the background customizations.

“how to get the photos in the slider to original size (correct ratio), without being cropped” Do you mean images in the lightbox, as on this page?

https://tinekepoelstra.nl/blog/portfolio/animals/

they look like they are in the original aspect ratio, not cropped.

just let us know with more details if you still need help with this.

Cheers.

[ahmetsali]

Hi, the lightbox video aspect ratio is set to 16:9 by default, and unfortunately no simple customizations are available for this.

Have a nice day!

[ahmetsali]

Hi, “Elementor not loading correctly” is a sign that your hosting plan doesn’t have enough resources (ram) to open Elementor. Even if you set the memory limit to high, on basic shared hostings it doesn’t guarantee that you will get that ram amount because it is being shared with many accounts. We recommend you to switch to A2 hosting turbo plans for a smoother experience and their turbo plans will make your site load pretty fast;

https://www.a2hosting.com/web-hosting

Have a nice day!

[ahmetsali]

@jamesbcoach
Hi, that’s an awkward issue, scrolling works fine with desktop browsers and and Android phones, but on iPhone and iPad, sometimes it doesn’t scroll. And we don’t have this issue on our demo sites. I have logged in to your site and activated the default theme and the issue persists. That means it is not related to the theme. I can suggest some ideas for identifying the source of this issue;

– You can try deactivating all extra plugins (except Elementor, Jet Elements, and Pixelwars Core) and see if the issue has gone.

– Back up your homepage (save as Elementor Page template) and start from scratch adding sections one by one and see if the issue is appearing after adding a particular section.

@kwray21

Hi, I have tested your site on the latest iPhone ios 17.2.1 and it is scrolling properly on my side. If you have still issues on your side you can also try the steps above.

Have a nice day!

[ahmetsali]

Hi, let’s continue the conversation in your other topic;

https://www.pixelwars.org/forums/topic/logo-4/

Cheers.

[ahmetsali]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[ahmetsali]

Hi, this seems like a browser-related bug since it only occurs on Safari, I have just added this custom css code to fix it on Safari

@media screen and (max-width: 991px) {
	.is-header-small .site-branding {
	width: 100% !important;
	}
}

Have a nice day!

[ahmetsali]

Hi, it looks like one of your plugins adding extra markup after header markup which is causing this gap, I have just added this custom css code to fix it;

div#ppcp-messages {
   height: 0;
}

Cheers.

[ahmetsali]

Thanks!

[ahmetsali]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[ahmetsali]

Hi, again I fixed it for you on your site, by making some code customizations.

Cheers.

[ahmetsali]

Hi, you can use this custom css code below to make the caption always visible;

.gallery .gallery-caption {
    opacity: 1;
}

The gallery layout is adapting to the page width, since you have 5 images in the first row and 4 images in the second row, the second-row images are enlarged to fit to the page width.

Cheers.

[ahmetsali]

Hi, we have just fixed this issue and it will be available with the next update, in a few days.

Thanks for the feedback!

[ahmetsali]

Hi again, we have just released an update with the fix now you can update your theme.

Cheers.

[ahmetsali]

Hi, we have just fixed this issue and it will be available with the next update about in a few days.

Thanks for the feedback!

[ahmetsali]

Hi,

1-) to fix the slider not responsive issue; just edit your slider in Elementor, navigate to the Advanced tab, and make sure to set “Width = Full width” for tablet and mobile layouts. We have also fixed this issue with the latest update.

Have a nice day!

[ahmetsali]

Hi again, alternatively, just edit your slider in Elementor, navigate to the Advanced tab, and make sure to set “Width = Full width” for tablet and mobile layouts.

Have a nice day!

[ahmetsali]

Hi, just edit your slider in Elementor, navigate to the Advanced tab, and make sure to set “Width = Full width” for tablet and mobile layouts. We have also fixed this issue with the latest update.

Have a nice day!

[ahmetsali]

Hi, just edit your slider in Elementor, navigate to the Advanced tab, and make sure to set “Width = Full width” for tablet and mobile layouts. We have also fixed this issue with the latest update.

Have a nice day!

[ahmetsali]

Hi, just edit your slider in Elementor, navigate to the Advanced tab, and make sure to set “Width = Full width” for tablet and mobile layouts. We have also fixed this issue with the latest update.

Have a nice day!

[ahmetsali]

Hi, we have fixed this issue with the latest version. Elementor templates have been updated. Here are the steps for updating Elementor templates.

– First, navigate to Templates > Saved Templates and delete the old templates(you can keep your own templates if you have some saved custom templates).

– Then download the package from Themeforest, unzip the package, and Locate “Sample Data > (Plugin) Elementor Page Templates>elementor-templates.zip” You can upload this zip file from the “Templates > Import Templates” section. Now your templates are updated it is time to update your slider on your home page.

– Edit your home page with Elementor, scroll to the bottom of the page click on the “Folder icon” switch to the “My Templates” section, and then import again whichever Home layout you have used.

– After that, right-click on the new imported slider and click on “Copy”, then scroll to the top of the page, right-click on your slider, and click “Paste style”. And now you can delete all the duplicated sections on the bottom of the page and save changes.

Have a nice day!

[ahmetsali]

Hi, your logo looks sharp on my side, I guess you have sorted it out by uploading an svg logo.

Cheers.

[ahmetsali]

Hi, thanks for reporting this bug, we have just fixed this bug and will release a new update with the fix in about a few days.

Have a nice day!

[ahmetsali]

Hey, if you want to keep getting support you need to be respectful and use decent language, I am locking this topic now. If you need support you can create a new topic with a decent language.

[ahmetsali]

Hi,

– Home Scrolling Gallery Horizontal works with max 12 images, if you add more than 12 images they might look distorted.

– Horizontal scroll layout is only available for portfolio posts as you can see a demo here;

https://themes.pixelwars.org/f8/demo-01/portfolio/kids/

Have a nice day!

[ahmetsali]

Hi, we can confirm that this is an iOS-related bug, we will research the cause of this issue and will release a new update with the fix when we find the solution.

Thanks for the feedback!

[ahmetsali]

Hi, I have just checked your url and I can see the background images and you can change the images by editing the page and you will see a gallery of images in the post content.

Cheers.

[ahmetsali]

Hi, I just took a look at the plugin settings and added .site-header to the exclude list and the plugin doesn’t handle it correctly as it is supposed to, can you report this to the plugin author, please?

Thanks.

[ahmetsali]

Hi again, unfortunately, we are not available for any custom work.

Have a nice day!

[ahmetsali]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[ahmetsali]

I just checked it on safari 16 and Parallax Image Showcase seems to be working just fine.

Cheers.

[ahmetsali]

Hi again, which parallax animations exactly?

[ahmetsali]

Hi, header background blur is an experimental feature and unfortunately, it is not supported by Safari at the moment.

https://developer.mozilla.org/en-US/docs/Web/CSS/backdrop-filter

Have a nice day!

[ahmetsali]

Hi, that seems to be a bug with QI Addons Process widget, I have just reported it to the plugin author and expecting a fix with the future updates;

https://wordpress.org/support/topic/process-widget-svg-icon-issue/

You can try using this custom CSS code as a temporary fix;

span.qodef-e-item-icon-text, span.qodef-e-item-icon-text svg {
    width: 100%; max-height: 70px;
}

Cheers.

[ahmetsali]

Hi, you can add this custom css code to fix it;

body:not(.recipe-template-default) .mfp-ready:not(.ekit-promo-popup) .mfp-content {
    opacity: 1;
}

we will also fix this with the next update.

Cheers.

[ahmetsali]

Hi, unfortunately, it is not supported to add galleries inside tabs.

Have a nice day!

[ahmetsali]

Hi, unfortunately removing the RGB chroma effect from the vertical scrolling gallery is not available by default and it is not easily achievable by modifying a few lines of code.

Have a nice day!

[ahmetsali]

Hi, sorry for the late reply, you can use this custom CSS code to fix them;

.course-tabs .course-nav label {
    font-size: 15px; font-weight: 400;
}
.nav-menu ul ul {
    font-weight: 400;
}

Have a nice day!

[ahmetsali]

Hi, you can add this custom css code to fix it;

.jet-posts__inner-box .post-thumbnail {
    background: transparent;
}

p.s sorry for the late reply.

Have a nice day!

[ahmetsali]

Hi, since the error is a “503 error”, I think your server runs out of memory or is blocked by some other resource being exhausted. I would suggest checking your server resources.

I tried manual import and it worked but some images are missing. I would suggest you to contact your hosting provider and ask to increase allocated memory size for your plan and if it still doesn’t fix your issues you may consider switching a better hosting, we recommend a2 hosting turbo plans;

https://www.a2hosting.com/wordpress-hosting/

Have a nice day!