[serkan]

You are welcome.

[serkan]

Hi,

Great to hear that DreamHost has resolved the server-side issue! Since the error was related to PHP settings (not corrupted data), you don’t necessarily need to reset your site. Here’s what I recommend:

Try Importing Again
Now that upload_max_filesize and post_max_size are fixed, attempt the demo import once more. It should work this time!

If It Still Fails
Clear any partial imports first:

Go to Tools → WP Reset (if installed) and click “Reset” (this won’t delete media/files).

Then retry the demo import.

Let me know how it goes—I’m happy to guide you through each step!

[serkan]

Hi there,

Thanks for reaching out about the spam issue. I can see you have a basic “honeypot” antispam field (the empty url field), but it might not be enough to stop more sophisticated spam bots. Here’s how to improve it:

Add Google reCAPTCHA v3 (invisible) for far better protection. It’s free and easy.

Akismet or Antispam Plugins
Plugins like Akismet or “CleanTalk” can filter spam automatically.

Thanks

[serkan]

Hi Steve,

Thanks for reaching out! I’d be happy to help with the gallery swipe functionality on iPhone/iPad.

Since our theme supports multiple gallery types and settings, could you please share the specific page URL where you’re experiencing this issue? That way, we can test it directly on mobile devices, check the gallery configuration, and provide a precise solution.

Once we have the link, we’ll investigate and let you know how to enable swipe gestures or adjust the gallery settings for a smoother user experience.

Looking forward to your reply!
Best regards.

[serkan]

Hi,
I have done it for you.
Thanks

[serkan]

Hi,
Could you please provide me your related url and wp admin details via our private content box below?
Thanks

[serkan]

Hi,
When the header is dark or light, the menu changes to the opposite color. If you want to use another color other than black for the contact page, I can give you custom css code.

You can add a static image by editing the course page directly through WordPress (not using Elementor). Just go to the course editor, and you’ll be able to upload or replace the image in the desired section.

Thanks

[serkan]

Hi,
I tried to import the demo content and i have got this error message;
“This error could also be caused by uploads being disabled in your php.ini file or by post_max_size being defined as smaller than upload_max_filesize in php.ini.”
Could you please check it out in your hosting settings?
Thanks

[serkan]

Hi,
You can check out this related topic;
https://www.pixelwars.org/forums/topic/how-to-use-custom-css-for-wordpress-themes/
Thanks

[serkan]

Hi, But the structure between the two is different. One is a portfolio item and the other is a gallery item. You can only add caption in the test portfolio.

You made custom footer with elementor. This can happen on all pages that can be edited with elementor, but the portfolio cannot be displayed on that page because it cannot be edited with elementor. If you check your other pages, you can see that the footer you want has been added.

Thanks

[serkan]

Dear Francisco,

Thank you for reaching out and for your kind words about the Arkiz theme! We’re glad to hear it aligns well with your vision for Madre Property Development.

Regarding your questions about the Portfolio posts, here’s some clarification and guidance:

1. Elementor Compatibility
You’re correct that the Portfolio section in Arkiz is designed to work with the Classic WordPress editor rather than Elementor. This is because the theme uses custom post types and templates specifically styled for portfolios, which rely on the theme’s built-in structure for consistent design and animations. Unfortunately, editing these posts directly with Elementor isn’t supported at this time.

2. Content Not Updating
The issue you’re experiencing with edited content not reflecting on the front end is unusual. Here are a few troubleshooting steps:

Clear Caches: Ensure you’ve cleared any caching plugins (e.g., WP Rocket, W3 Total Cache) and server-level caches (if applicable).

Check for Plugin Conflicts: Temporarily deactivate other plugins to rule out conflicts, especially those affecting posts or layouts.

If the problem persists, the demo content might have hardcoded elements. In that case, we recommend:

Creating a new Portfolio post from scratch (without duplicating the demo) and manually replicating the structure.

3. Preserving Design and Animations

Avoid pasting content directly from external sources (like Word or other websites), as this can bring incompatible formatting. Use the “Paste as Text” tool in the editor.

4. Alternative Approach
If you need Elementor flexibility, you could:

Design a custom template in Elementor and link it to the Portfolio post type via a plugin like Custom Post Type UI + Elementor Pro’s Theme Builder.

Next Steps
You can customize the portfolio section via appearance > customize > portfolio.

Let me know how you’d like to proceed, and I’ll ensure you get the portfolio section working seamlessly for your developments!

Best regards.

[serkan]

Hi,
1) I have created a test portfolio item for you. Please check it out;
https://jarediandesigngroup.wpcomstaging.com/portfolio/test-portfolio/

2) Go to appearance > widgets > footer > this will display in the footer as well.
I just added list item you can see the example;
https://jarediandesigngroup.wpcomstaging.com/projects/

3) If you want to hide the footer on any page, when you edit the page, there is a hide footer option in the right panel. You need to activate it.

4) I have attached a photo to better explain how to change the photo, please take a look.
https://ibb.co/Kxnj9bC5

5) I have fixed it.

Thanks

[serkan]

Hi, By default, portfolio items within categories are typically sorted by date (newest to oldest) in most themes and plugins. However, if you’d like them to appear in a randomized order, here are the options:

Plugin Solution (Recommended but not tested with the theme):
Install a lightweight plugin like “Post Types Order” or “Custom Post Type Order” to manually or randomly reorder items.
Some gallery plugins (e.g., Modula Gallery) also include built-in randomization options.

Thanks

[serkan]

Hi,Do you want to show it in the portfolio gallery or as a post? I would appreciate if you could be more descriptive about this.
Thanks

[serkan]

Dear Petres,

Thank you for sharing your vision for the page layout. I understand you’d like the first section (currently a slider) to match the design of the subsequent sections, including the subtitle with the yellow line.

While it’s technically possible to style the slider to look exactly like your reference, this would require significant customization, including advanced CSS adjustments and potentially restructuring the slider’s HTML. This process can be time-consuming and may involve additional development effort.

As an alternative, I’d recommend replacing the slider with a static image section (like the other sections) for a few reasons:

Consistency: It will perfectly match the rest of the page’s design.

Easier Implementation: No complex customization is needed.

Faster Load Time: Static sections often perform better than sliders.

Of course, if you strongly prefer keeping the slider and want it styled exactly like the reference, I can provide guidance on the steps needed, but it may fall outside the scope of basic support due to the level of customization required.

Let me know how you’d like to proceed—I’m happy to discuss the best approach for your goals!

Best regards.

[serkan]

Hi,
It should be global footer. Could you please provide me your wp admin details via our private content box below?
I will have a look for you.
Thanks

[serkan]

Hi, Thank you for reaching out regarding the portfolio layout issue on your website . We’ll help you resolve this as quickly as possible.

Initial Troubleshooting Steps:
Clear Cache
Clear your browser cache and any server-side caching (e.g., Cloudflare, WP Rocket, LiteSpeed).

If using a caching plugin, purge all caches and temporarily disable it to test.

Check for Plugin Conflicts
Some plugins may interfere with the Arkiz theme’s portfolio functionality.

Go to WordPress Dashboard → Plugins, deactivate all non-essential plugins (except Elementor if used), and check if the issue persists. Reactivate them one by one to identify conflicts.

Check Portfolio Settings
Ensure the correct portfolio template is selected and no custom CSS is breaking the layout.

Test with Default WordPress Theme
Temporarily switch to a default theme (e.g., Twenty Twenty-Four) to check if the issue is theme-specific.

Next Steps if the Issue Persists:
Please provide:

Screenshots of the broken portfolio layout (backend + frontend).
Error messages (if any appear in the browser console – press F12 → Console).
Whether you’re using Elementor Pro or a third-party portfolio builder.

We’ll prioritize this issue once we have more details. Let us know how the initial checks go!

Best regards.

[serkan]

Hi,
You can use this custom css code;

.qodef-e-point { display: none !important; }

Thanks

[serkan]

Hi, Thank you for reaching out to us regarding this issue. We understand how critical this is for your homepage presentation, and we’ll do our best to resolve it promptly.

Suggested Troubleshooting Steps:
Clear Cache

Clear your browser cache and any server-side caching (e.g., Cloudflare, WP Rocket).

If using a caching plugin, purge all caches and temporarily disable it to test.

Test with Third-Party Plugins Deactivated

Some plugins may conflict with Elementor’s slider functionality.

Go to WordPress Dashboard → Plugins, deactivate all non-essential plugins (except Elementor & Elementor Pro), and check if the issue persists. Reactivate them one by one to identify the culprit.

Check Slider Settings in Elementor

Ensure the first slide is not accidentally set to “hidden” or restricted via visibility conditions (e.g., user roles, devices).

Verify the image URL is correctly linked and not broken (try re-uploading it).

Browser/Device Testing

Test on a different browser/device to rule out local rendering issues.

Next Steps if the Issue Continues:
Please share:

Screenshots of your slider settings (both in Elementor editor and frontend view).

A staging site URL (if available) where we can inspect the issue safely.

For deeper investigation, you may securely share your WP Admin details in the private box below. Rest assured, we handle all credentials with strict confidentiality.

🔐 Private Content Box (Secure Information Sharing):

We’ll prioritize this once we have more details. Let us know how the initial tests go!

Best regards.

[serkan]

Hi, 1) I could not access your wp admin panel because it gave me the error message that the username you gave me was invalid. Below I want to show you the elementor feature where you can do this. You can also show a portfolio item as a gallery by customizing a portfolio item and selecting gallery format in the right panel.
https://elementor.com/widgets/pro/portfolio-widget/

2) I also see a footer on your Portfolio page, I think you have solved this problem.

3) When I look at all pages, I see that your footer pages are similar. Where does the difference occur?

4) You have not sent a link to the about us page. But when you open the about us page with elementor, you can right click on the relevant section, say edit and change the background image from the left panel.

5) On your about us page, the words in the team section are displayed properly.

If you still have the issue, please let me know. Thanks

[serkan]

Hi,
You set the menu font from where I said. If there is no change, I recommend you to deactivate all 3rd party plugins and try it. Cache plugins may be preventing changes.
Thanks

[serkan]

Hi,
I recommend you to change your hosting. Asking for a refund from the theme will not be a solution. You will have the same problem when you try to install another theme. Because hosting does not provide you with the settings you need. You cannot install themes properly with this.
Thanks

[serkan]

Hi,
I have forwarded this issue to Mr. Ahmet, the developer, and he will get back to you with the solution.
Thanks

[serkan]

Hi, Please check your custom css code box. You must have forgotten to close the parenthesis somewhere. This invalidates all subsequent codes.
Thanks

[serkan]

Hi Chris,
I would like you to shoot a short video and share with me the url of the platform where you uploaded it. This will help me understand the problem on your side in more detail.
Thanks

[serkan]

Hi,
I gave it to you because I was sure this code worked. Now I tested it and it works. Maybe you forgot to close the brackets somewhere in the code. Can you try typing this code on the top line?
Thanks

[serkan]

Hi,
Please go to appearance > customize > header > menu font > you can customize and save it.
Thanks

[serkan]

Hi,
Could you please try to use this custom css code;

input[type=checkbox]:before { transform: rotate(0deg) translate(0em, 0em) !important; }

Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi again!

Upgrading to Elementor Pro is a straightforward process. Here’s how you can do it:

Steps to Upgrade to Elementor Pro:
Purchase a License

Visit the official Elementor Pro website and choose a plan (Single, Advanced, or Agency).

Complete the purchase to receive your license key via email.

Install & Activate Elementor Pro

Go to your WordPress dashboard → Plugins → Add New.

Click Upload Plugin and upload the Elementor Pro .zip file (downloaded from your Elementor account).

Activate the plugin.

Enter Your License Key

Navigate to Elementor → License in your WordPress dashboard.

Paste your license key and Activate it to receive updates and support.

Enjoy Pro Features!

You’ll now see Elementor Pro widgets (e.g., advanced forms, sliders, theme builder) in the editor.

Thanks

[serkan]

Hi Marco,

Thank you for your detailed follow-up and for all the effort you’ve put into troubleshooting this issue. I completely understand your frustration—this is not the experience we want for you or your client, and I sincerely apologize for the time this has taken.

What We’ll Do Next:

Priority Escalation: I’ve escalated this to our senior development team with all your findings (debug page, plugin screenshots, and test results). They’ll conduct a deep dive into the theme’s core behavior, focusing on mobile anchor scrolling.

Direct Debugging: We’ll test your stripped-down debug page on multiple devices to isolate the root cause—whether it’s a theme-level JS conflict, CSS stacking context issue, or rendering quirk.

Again, I truly appreciate your patience and collaboration. We’re committed to resolving this urgently and will keep you informed every step of the way.

Best regards.

[serkan]

Hi,
Thank you for your question about Elementor Pro. Yes, you can absolutely upgrade to Elementor Pro while using our theme—in fact, many of our customers do this to access advanced design features.

What to Expect:
✅ Full Compatibility: Our theme is designed to work seamlessly with both Elementor Free and Pro.
✅ Enhanced Features: You’ll gain access to Pro widgets (e.g., advanced sliders, forms, dynamic content) that can further customize your site.

Thanks

[serkan]

Hi, Thank you for reaching out about the vertical scrolling gallery. I completely understand your vision for showcasing 30 images in this dynamic format, and I’m sorry to hear the current 12-image limit doesn’t meet your needs.

After carefully reviewing the theme’s capabilities, I want to be transparent that the vertical scrolling feature was indeed designed with a 12-image limit to ensure optimal performance and visual balance across devices. This is part of the theme’s core functionality that can’t be modified without potentially affecting other elements.

While I wish we could modify this particular feature, I’m committed to helping you find the best way to showcase your artwork within the theme’s framework. Please let me know if you’d like assistance implementing any of these alternatives.

Warm regards.

[serkan]

It sounds like you’re encountering an issue with Elementor where secondary prime slider titles are being modified with additional code snippets like . This is likely caused by a conflict with a translation plugin that’s modifying the content.

Translation Plugin Interference
The trp-post-container tag suggests that TranslatePress (or a similar translation plugin) is injecting its markup into your slider titles. This might happen when the plugin tries to make content translatable but doesn’t properly clean up after itself.

Elementor Saving Issue
Sometimes, Elementor doesn’t fully process dynamic content (like translated strings) when saving, leading to leftover markup.

Caching or Optimization Plugins
If you’re using a caching or optimization plugin, it might be storing the modified version of your titles.

How to Fix It:
1. Check & Disable Translation Plugin
Temporarily deactivate TranslatePress (or any translation plugin) and see if the issue persists.

If the problem disappears, check the plugin settings for “Disable dynamic translation” or “Disable HTML parsing” options.

2. Re-save Titles & Clear Caches
Manually re-save the affected slider titles in Elementor.

Clear any cache (Elementor, browser, server, or CDN).

3. Exclude Slider Titles from Translation
If you must keep the translation plugin, try excluding these titles from dynamic translation:

In TranslatePress, go to Settings → Advanced → Exclude selectors and add the CSS class or ID of your slider titles.

Thanks

[serkan]

Hi, You can do it via loco translate plugin.
You can find a senyor.pot localization file in the latest release of the senyor theme. And everything inside it.
It is easy to create translation files from a pot file.
Just install and activate Loco Translate plugin.
Go to plugin page and find your theme, then click “New language” link.
https://wordpress.org/plugins/loco-translate/screenshots/

-You can go to dashboard > appearance > portfolio > you can customize the portfolio from here.

Thanks

[serkan]

Hi,
Please go to dashboard > appearance > widgets > footer copyright text > you can change it.
Which portfolio item are you talking about in blue? I haven’t examined a few portfolio items, but I didn’t notice any blue color.
Also, can you check put this related topic for the custom font, please?
https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/
Thanks

[serkan]

Hi,
Please check out the documentation.
https://themes.pixelwars.org/doc/podcasty/#installation
If you still have the issue, please provide me your wp admin details via our private content box below.
Thanks

[serkan]

Hi,
Can you write your relevant information to the url below? I also recommend you to share your final url. Because license codes are defined in the url.
https://www.pixelwars.org/forums/topic/tutorlms-pro
Thanks

[serkan]

Hi,
Can you use this custom css code for the red line in the slider;

.bdt-show-otherview-yes.elementor-widget-prime-slider-general .bdt-prime-slider-skin-crelly .bdt-slider-excerpt:before {
    display: none;
}

Maintaining the aspect ratio of the photo in mobile complicates things a bit. Because mobile can be used in landscape and portrait format. Therefore, it is possible that part of the photo will be cut off.
Thanks

[serkan]

Hi,
When our developer check the issue, we will keep you updated.
Thanks

[serkan]

Hi,
I will upload some images to understanding better. Please check them out.
https://ibb.co/FLkYZf8F
https://ibb.co/fYzck5nP
Thanks

[serkan]

Hi,
I realize the urgency of the matter. Refund requests must be approved by the developer. Therefore, I transferred the situation to the developer. Thank you for your understanding.
Thanks

[serkan]

Hi,
You should go to appearance > widget > footer > drag and drop the elements and they will show in the footer section.
Also i activated pasific widget and now you will have the latest post section. But the pagination customization can be done via elementor pro version.
Thanks

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[serkan]

Hi,
Could you please upload the photos to a different website?
For security reasons, I cannot access the photos in any way. I would appreciate it if you upload them to a different platform to solve the problem quickly.
Thanks

[serkan]

Hi,
I will forward your request to our developer and i will keep you updated.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
Please save all your backups somewhere. I will upload you the demo content from scratch. This will make it much easier for you to customize it.
Thanks

[serkan]

Hi Marco,

Thank you for your patience and thorough troubleshooting efforts so far. We understand how frustrating this isolated mobile issue must be, especially given that standard solutions work perfectly for other sections.

What We Know:
The issue only occurs with #chi-siamo on mobile and only on the first click.

All tested fixes (scroll-margin-top, JS overrides, etc.) fail to resolve it, suggesting a deeper layout or rendering conflict.

Immediate Next Steps:
Deep Dive Analysis

Unique CSS properties applied to #chi-siamo or its parent containers (e.g., transform, overflow, position).
Potential JavaScript interference from theme/plugins during initial page load.

Collaborative Testing (If You’re Open to It)
To isolate the cause, could you:
Create a stripped-down test page with only #chi-siamo and its immediate content?
Temporarily disable all non-essential plugins and retest?

Temporary Workarounds to Try:
Aggressive JS override (forces double-scroll to account for layout shifts):

javascript

document.querySelectorAll('a[href="#chi-siamo"]').forEach(anchor => {
  anchor.addEventListener('click', (e) => {
    e.preventDefault();
    const y = document.getElementById('chi-siamo').offsetTop - 50;
    window.scrollTo({ top: y, behavior: 'smooth' });
    setTimeout(() => window.scrollTo({ top: y, behavior: 'auto' }), 300);
  });
});

Timeline & Commitment:
Does the issue occur in incognito mode or with browser cache disabled?

We truly appreciate your partnership in resolving this. While the behavior is unusual, we’re confident we’ll find a solution together.

Best regards,
Serkan

[serkan]

Hi,
I just checked your course page now and it is working well.
Please clear your browser cache and check it again.
Thanks