[serkan]

Hi @minal,

Thank you for your messages.

1. Gotham Font Integration
I’ve forwarded your request to our development team to confirm whether we can integrate the Gotham font into the theme. I’ll update you as soon as I receive their feedback.

2. Video Hosting Recommendations
For the videos:

YouTube/Vimeo Embedding (Recommended): Hosting videos on platforms like YouTube or Vimeo and embedding them is the most efficient solution, as it reduces server load and ensures smooth playback.

Self-Hosting Alternatives: If you must host videos directly on your site, I could recommend:

Plugins:

Preload/Pseudo-Streaming: Video.js or Plyr.io (lightweight, customizable players). (We haven’t tested it yet)

Lazy Loading: Plugins like WP Rocket (optimizes video loading).

Optimization Tips:

Compress videos (using tools like HandBrake or CloudConvert).

Use a CDN (e.g., Cloudflare, BunnyCDN) to distribute video files globally.

Enable lazy loading for videos.

For minimal performance impact, we strongly recommend uploading to YouTube/Vimeo and embedding them.

I’ll follow up soon regarding the Gotham font. Let me know if you’d like further details on video handling!

Best regards.

[serkan]

Hi,
We don’t need to arrange a one-to-one meeting. When you scroll a little where you wrote this message, you will see a private content box at the bottom of the page. If you temporarily paste the username password and the relevant url here, we can take a quick look at your problem.
Thanks

[serkan]

Hi,
Actually you will able to see it. Please deactivate your cache plugin and other third party plugins and try it again.
Thanks

[serkan]

Hi,
I just added a screenshot for you.
https://ibb.co/WWZVG8MW
Thanks

[serkan]

Hi,
You can upload the video to any platform with a hidden url. For example, you can use the youtube platform. You can then copy the youtube video url and share it with us.
P.S You can use our private content box below for the sensitive content.
Thanks

[serkan]

Hi Marco,
I will forward this topic to our developer and i will keep you updated.
Thanks

[serkan]

Hi,
You can add the font you want via the link I provided above. But if you still want this font to be integrated by the developer, I can ask for you?
Thanks

[serkan]

Hi, Clear your browser cache, site cache (if using a plugin like WP Rocket), and server cache (e.g., Cloudflare).

Also, regenerate Elementor assets: Elementor > Tools > Regenerate CSS & Data.

Test for Conflicts

Temporarily deactivate other plugins (except Elementor) to see if the issue resolves.

Switch to a default WordPress theme (e.g., Twenty Twenty-Four) to rule out theme conflicts.

Update or Reinstall Elementor

Ensure Elementor and Elementor Pro (if used) are updated to the latest versions.

If the issue persists, try reinstalling Elementor:

Go to Plugins > Elementor > Delete (don’t worry, your content is safe).

Reinstall it fresh from the WordPress repository.

Check Console After Each Step

If the error persists after the above, let me know if it appears with only Elementor active and a default theme.

Let me know the results of these tests, and I’d be happy to investigate further if needed.

Best regards.

[serkan]

Hi,
Unfortunately I didn’t get any url, username and password. Please add your information in the private content box below with your message.
Thank you.

[serkan]

Hi Jordi,
I just imported the demo 01 for you. You can customize it.
https://carpas.empatica.net/test-home/
Thanks

[serkan]

Hi,
Gotham is not icluded in the theme but, can you check put this related topic, please?
https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/
Thanks

[serkan]

Hi,
Please check the url you shared with me, it does not open. Customers sometimes cancel the entry from a different country. Make sure that this setting is also not turned on by the hosting. By the way, when you open a page you want with elementor, you will see the header style in the right widget panel. Select transparent here and the menu structure of the page you want will be transparent. Normally this comes by default.
Thanks

[serkan]

Hi,
I did my tests with mobile and desktop with chrome and safari and your logo appears smoothly when scrolled.
Please get in touch if there are any problems in the future. If you still see problems, please clear your browser cache or check with a different device.
Thanks

[serkan]

Hi Marco,

Thank you for the detailed explanation and for all the troubleshooting steps you’ve already taken. I understand how frustrating this issue must be, especially since it’s isolated to just the #chi-siamo section on mobile.

From your description, it seems the problem might be related to one of the following:

Layout Shift or Dynamic Content: The section might have content (e.g., images, iframes, or dynamic elements) that load after the initial scroll, causing an unexpected offset.

CSS Conflicts: There could be specific CSS rules (e.g., overflow, transform, or position) applied to #chi-siamo or its parent containers that interfere with scrolling.

JavaScript Interference: A theme or plugin script might be modifying the scroll behavior for this section.

Next Steps:
Inspect the Section: Could you check if #chi-siamo or its parents have any unique CSS properties (e.g., transform: translateZ(0), overflow: hidden)? These can sometimes break smooth scrolling.

Test with Minimal Setup: Temporarily disable plugins or custom scripts to rule out conflicts.

Forced Scroll Fix: Since the issue only happens on the first click, we could try a more aggressive JS workaround:

javascript

document.querySelectorAll('a[href="#chi-siamo"]').forEach(anchor => {
  anchor.addEventListener('click', function(e) {
    e.preventDefault();
    const el = document.getElementById('chi-siamo');
    if (!el) return;
    
    const offset = 50; // Mobile offset
    const y = el.getBoundingClientRect().top + window.scrollY - offset;
    
    // Double scroll to bypass initial misalignment
    window.scrollTo({ top: y, behavior: 'smooth' });
    setTimeout(() => window.scrollTo({ top: y, behavior: 'smooth' }), 100);
  });
});

If you’d like, I can also schedule a quick screen-sharing session to debug this together. Let me know your availability or if you’d prefer further code-level assistance.

Thanks for your patience!
Best regards.

[serkan]

Hi,
Please be sure that you have the enough system settings.
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hi, To customize your page easily using Elementor, please follow these steps:

Create a Blank Page
Start by creating a new blank page in WordPress.

Open with Elementor
Click “Edit with Elementor” to launch the builder.

Add a Template
In the middle of the screen, click the “Add Template” button.
From here, you can either:
Choose a pre-designed template from the Library (under the Library tab).
Or, switch to the “My Templates” tab (next to Blocks) to import our pre-made “About” template and edit it as needed.

This gives you full flexibility to customize the layout to match your requirements. Let us know if you need any further assistance!

Best regards.

[serkan]

Hi,
I am displaying a padding of 9 percent. You can reduce this space to 3% with the following css code.

.elementor-17046 .elementor-element.elementor-element-90417f2 { padding-top: 3%; padding-bottom: 3%; }

Thanks

[serkan]

Hi,
The HTTPS issue we mentioned earlier could still affect scripts required for the slider. Prioritize fixing mixed-content errors (e.g., update hardcoded http:// links to // or https://).

[serkan]

Hi,
Thanks for the feedback.

[serkan]

Hi,
Thanks for the feedback.

[serkan]

Hi,
When you edit with Omatic slider elementor, you can play with padding and margin and correct the settings. I made a few adjustments for you.
Thanks

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
I can’t edit any page with the user authorization you gave me. It also doesn’t allow me to deactivate plugins. So I will ask you to increase the temporary user role. In the meantime, I would like you to deactivate third party plugins and test if it is related to cache.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi Stjepan
You should go to dashboard > settings > reading > choose post page news and save it.
Then go to services page > on the right hand side you need to see template box. Choose portfolio and save it.
If you still have the issue, please provide me your wp admin details via our private content box below.
Thanks

[serkan]

You are welcome.

[serkan]

Hi,

Thank you for reporting the issues with student registration and quiz functionality on your website. We understand how critical this is for your students, and we’re here to help resolve it as quickly as possible.

Next Steps to Troubleshoot:
1️⃣ Check for System Requirements

Ensure your WordPress, theme, and LMS plugin (e.g., LearnPress, Tutor LMS) are updated to the latest versions.
Verify that your PHP version (recommended: 7.4+ or 8.0+) and MySQL are compatible.
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

2️⃣ Test for Conflicts

Temporarily switch to a default WordPress theme (e.g., Twenty Twenty-Four).
Deactivate other plugins (except your LMS plugin) to check for conflicts.

3️⃣ Debug Errors

Enable WP Debug Mode by adding this to your wp-config.php:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

Reproduce the issue and check /wp-content/debug.log for errors.

4️⃣ Clear Caches

Clear server cache (OPCache, Redis), plugin cache, and browser cache.

How We Can Assist Further:
If the issue persists, please share:
Screenshots/videos of the errors (e.g., browser console errors).
Temporary admin access (via private content box below).
Detailed steps to reproduce the problem.

Let us know how you’d like to proceed, and we’ll prioritize your case.

[serkan]

Hi,
I couldn’t see your page or any of your settings due to the restricted user role you gave me. After editing your homepage, you can select the transparent header option in the right corner. Now after you upload one logo, you must upload the non-white negative format for the other logo to appear in this design. Since the header background is white and your logo is white, it is not visible.
Thanks

[serkan]

Hi,
You can check out the post style section. Also you need to disable the widgets for the blog posts.
https://ibb.co/JWCTcL6J
Thanks

[serkan]

Hi Hamid,

Thank you for contacting us. We understand your concern, and we’d like to clarify that since this is a digital product that has already been purchased and made available for download through ThemeForest, refunds are not applicable under Envato’s policy after the item has been downloaded or the license key has been used.

However, if you’re having trouble accessing the template, please note that you can always download it again at any time by following these steps:

Log in to your ThemeForest account.

Go to “Downloads” in your profile.

Locate the purchased item and download the latest version.

If you encounter any technical issues during installation or setup, we’d be happy to assist you within our support period (which is still active for [2] more days). Kindly share the specific problem you’re facing, and we’ll guide you through the process.

For further questions about Envato’s refund policy, you may review their terms here:
🔗 Envato Refund Policy
https://themeforest.net/page/customer_refund_policy

We appreciate your understanding and are here to help you get your website up and running smoothly.

Best regards.

[serkan]

Hi,

– Home Scrolling Gallery Horizontal works with max 12 images, if you add more than 12 images they might look distorted.

– Horizontal scroll layout is only available for portfolio posts as you can see a demo here;

https://themes.pixelwars.org/artflow/demo-01/portfolio/sneakers-x/

Have a nice day!

[serkan]

Hi,
You can use these custom css codes;

@media screen and (min-width: 992px) {
    .nav-menu li.current-menu-item > a .link-text:before {
        background-color: #ffffff !important;
        border-color: #ffffff !important; } }

@media screen and (min-width: 992px) {
    .nav-menu > ul > li.current-menu-item > a {
        color: #000 !important; } }

Thanks

[serkan]

Hi Jordi,
If you have any cache plugin, please deactivate it and try it again.
If you still have the issue, provide me your wp admin details via our private content box below.
Thanks

[serkan]

Thanks for the feedback :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Dear mich,
Thank you for your message.

After activating the Amelia plugin, I did not observe any console errors. To proceed, you’ll need to follow these steps:
Assign Employees: Please ensure you’ve properly set up your employees as outlined in the Amelia documentation:
https://wpamelia.com/employees/

Install & Configure the Plugin: Make sure the plugin is correctly installed and configured according to your booking/service requirements.

If you encounter any issues during this process, feel free to share screenshots or details of the problem, and we’ll be happy to assist further.

Best regards.

[serkan]

Dear @edgarlimon805,
Thank you for reaching out! We’ve reviewed your staging site and identified the following:
1. Testimonial Section Not Scrolling
This is likely caused by a JavaScript conflict or missing initialization script. Could you please:
Ensure all theme and plugin (especially Elementor/Slider-related) updates are installed.
Temporarily deactivate other plugins to check for conflicts.

2. Contact Form Not Displaying
We noticed you’re using WPForms for the contact form. A few things to verify:
Form Embedding: Confirm the form is properly embedded in the page (check the shortcode or block in the backend editor).
Plugin Status: Ensure WPForms is active and licensed (if using a premium version).
Console Errors: We spotted Mixed Content errors (details below), which may block resources like stylesheets and scripts, potentially affecting the form’s functionality.

Critical: Mixed Content HTTPS Error
Your site loads over HTTPS, but some resources (like fonts) are requested via HTTP, causing browsers to block them. This can break styling/functionality. Here’s how to fix it:
https://developers.google.com/web/fundamentals/security/prevent-mixed-content/fixing-mixed-content

Next Steps
After resolving the HTTPS issue, clear all caches (server, plugin, browser) and recheck:
Testimonials should scroll if no conflicts remain.
The contact form should appear once blocked resources load properly.
If the issues persist, share a screenshot of:
The WPForms backend setup (to confirm the form is configured).
Any new browser console errors (press F12 > Console).

We’re happy to guide you further!
Best regards.

[serkan]

Dear @olounas,

Thank you for reaching out to us. I’m sorry to hear about the issue you’re experiencing with your website.

After reviewing your situation, the 500 Internal Server Error typically indicates a server-side or hosting-related issue, often caused by:

PHP version conflicts (after updates)
Exceeded server memory limits
Corrupted core files during plugin/theme updates
.htaccess misconfiguration

Since this issue prevents access to the WordPress admin panel and occurred after updates, we recommend the following steps through your hosting provider:

1. Check Server Error Logs
Your hosting provider can access server error logs (usually in error_log or via cPanel) to pinpoint the exact cause.

2. Increase PHP Memory Limit
A temporary fix is increasing the memory_limit in php.ini or wp-config.php (if you have server access).

3. Restore a Backup
If the issue started after updates, your hosting provider may restore a recent backup of your site.

4. Reinstall Corrupted Files
Sometimes, incomplete updates corrupt WordPress core files. Your host can reinstall WordPress while preserving your content.

How We Can Assist Further
While this isn’t directly related to our product/service, we’re happy to guide you on general troubleshooting. For direct fixes, please contact your hosting support team—they have the tools to resolve server-level issues quickly.

Let us know if you need help interpreting error logs or next steps!

Best regards.

[serkan]

Hi,
You’re welcome! To hide the titles below the portfolio images, you can add this CSS code:

.portfolio-grid .hentry .entry-title { display: none;  } 

Let me know if you need further assistance!

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
You can use this custom css code;

.portfolio-grid .hentry.format-image .featured-image > a:first-of-type:after { display: none; }

Thanks

[serkan]

Hi,
I just deactivated third party plugins and it is working well now.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,

Before trying to replicate the Omatic slider, please make sure to activate all core widgets of the Prime Slider plugin:

– Go to your WordPress dashboard.
– Navigate to Prime Slider → Core Widgets.
– Click on “Activate All”.
– Don’t forget to save the settings.

After this, you should be able to proceed with replicating or importing the Omatic slider layout without issues.

Let me know if you run into any trouble. I’m here to help.

Best regards.

[serkan]

Hi,
Thank you for sharing the screenshot—this helps a lot! I can see the logo appears smaller and pixelated in Mozilla Firefox, which suggests a browser-specific rendering issue.
Sometimes, cached styles or images cause display glitches.
Press Ctrl + Shift + Delete (Windows) to clear Firefox’s cache.
Reload the page (Ctrl + F5 for a hard refresh).

Confirm the uploaded logo is high-resolution (e.g., 2x size of its displayed dimensions).
If the logo is a .png, ensure it’s exported with anti-aliasing (prevents pixelation).

Temporarily disable caching plugins (e.g., WP Rocket, W3 Total Cache) and retest.
Switch to a default WordPress theme (e.g., Twenty Twenty-Four) to rule out CSS conflicts.

Let me know if the cache clear resolves it.
Thanks for your patience!

[serkan]

Hello,
Thank you for reaching out! To add short text under each image in the Reference slider on your homepage (espera.hr), you have a few options depending on how the slider is built:
Edit the homepage in Elementor.
Locate the slider widget (e.g., Image Carousel, Gallery, or a custom slider).
Check if the widget allows captions—enable them in the widget settings.
If captions aren’t available, you may need a dedicated slider plugin (e.g., Smart Slider 3 or MetaSlider) that supports text overlays.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi Shaun,
Thank you for your patience while we looked into these issues. Here’s a breakdown of your concerns:
1. Elementor Widgets & Ajax Compatibility
As our developer mentioned, widgets relying on external scripts (e.g., galleries, carousels) often conflict with Ajax navigation due to how dynamic content is loaded. Unfortunately, there’s no universal fix, but you can:
Use WordPress’s native Gallery Block (works reliably with Ajax).
Disable Ajax for specific pages (as a last resort).
We’ll explore adding broader widget support in future updates.

2. Timeline Widget HTML Stripping
Could you:
Confirm you’re using the latest theme/plugin versions?
Share a screenshot of the widget settings?
We’ll test this locally and provide a fix if it’s a bug.

3. Contact Form Issues
The 500 error suggests a server-side conflict. Let’s troubleshoot:
Ensure WP Mail SMTP is properly configured (test via Settings > Email).
Temporarily disable Ajax for the contact page (forms often need full page reloads).
Check for plugin conflicts (deactivate non-essential plugins and retest).
We recommend using a dedicated form plugin (e.g., Contact form 7) with SMTP for reliability.

4. Background Image Clarity
Glad you found a workaround! The 4K support update will ship soon. For now, your CSS override is a valid solution.
Let us know if you’d like help debugging the timeline widget or SMTP setup further.
Best,
Serkan

[serkan]

Hi,
I checked your site. Even when I try to deactivate the plugins, it gives a “504 Gateway Time-out” error. I see that they are not providing you enough space in this error caused by hosting. Can you look at the system settings above and ask the hosting company to provide these settings?
Thanks