[serkan]

Thanks for the feedback :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Dear mich,
Thank you for your message.

After activating the Amelia plugin, I did not observe any console errors. To proceed, you’ll need to follow these steps:
Assign Employees: Please ensure you’ve properly set up your employees as outlined in the Amelia documentation:
https://wpamelia.com/employees/

Install & Configure the Plugin: Make sure the plugin is correctly installed and configured according to your booking/service requirements.

If you encounter any issues during this process, feel free to share screenshots or details of the problem, and we’ll be happy to assist further.

Best regards.

[serkan]

Dear @edgarlimon805,
Thank you for reaching out! We’ve reviewed your staging site and identified the following:
1. Testimonial Section Not Scrolling
This is likely caused by a JavaScript conflict or missing initialization script. Could you please:
Ensure all theme and plugin (especially Elementor/Slider-related) updates are installed.
Temporarily deactivate other plugins to check for conflicts.

2. Contact Form Not Displaying
We noticed you’re using WPForms for the contact form. A few things to verify:
Form Embedding: Confirm the form is properly embedded in the page (check the shortcode or block in the backend editor).
Plugin Status: Ensure WPForms is active and licensed (if using a premium version).
Console Errors: We spotted Mixed Content errors (details below), which may block resources like stylesheets and scripts, potentially affecting the form’s functionality.

Critical: Mixed Content HTTPS Error
Your site loads over HTTPS, but some resources (like fonts) are requested via HTTP, causing browsers to block them. This can break styling/functionality. Here’s how to fix it:
https://developers.google.com/web/fundamentals/security/prevent-mixed-content/fixing-mixed-content

Next Steps
After resolving the HTTPS issue, clear all caches (server, plugin, browser) and recheck:
Testimonials should scroll if no conflicts remain.
The contact form should appear once blocked resources load properly.
If the issues persist, share a screenshot of:
The WPForms backend setup (to confirm the form is configured).
Any new browser console errors (press F12 > Console).

We’re happy to guide you further!
Best regards.

[serkan]

Dear @olounas,

Thank you for reaching out to us. I’m sorry to hear about the issue you’re experiencing with your website.

After reviewing your situation, the 500 Internal Server Error typically indicates a server-side or hosting-related issue, often caused by:

PHP version conflicts (after updates)
Exceeded server memory limits
Corrupted core files during plugin/theme updates
.htaccess misconfiguration

Since this issue prevents access to the WordPress admin panel and occurred after updates, we recommend the following steps through your hosting provider:

1. Check Server Error Logs
Your hosting provider can access server error logs (usually in error_log or via cPanel) to pinpoint the exact cause.

2. Increase PHP Memory Limit
A temporary fix is increasing the memory_limit in php.ini or wp-config.php (if you have server access).

3. Restore a Backup
If the issue started after updates, your hosting provider may restore a recent backup of your site.

4. Reinstall Corrupted Files
Sometimes, incomplete updates corrupt WordPress core files. Your host can reinstall WordPress while preserving your content.

How We Can Assist Further
While this isn’t directly related to our product/service, we’re happy to guide you on general troubleshooting. For direct fixes, please contact your hosting support team—they have the tools to resolve server-level issues quickly.

Let us know if you need help interpreting error logs or next steps!

Best regards.

[serkan]

Hi,
You’re welcome! To hide the titles below the portfolio images, you can add this CSS code:

.portfolio-grid .hentry .entry-title { display: none;  } 

Let me know if you need further assistance!

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
You can use this custom css code;

.portfolio-grid .hentry.format-image .featured-image > a:first-of-type:after { display: none; }

Thanks

[serkan]

Hi,
I just deactivated third party plugins and it is working well now.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,

Before trying to replicate the Omatic slider, please make sure to activate all core widgets of the Prime Slider plugin:

– Go to your WordPress dashboard.
– Navigate to Prime Slider → Core Widgets.
– Click on “Activate All”.
– Don’t forget to save the settings.

After this, you should be able to proceed with replicating or importing the Omatic slider layout without issues.

Let me know if you run into any trouble. I’m here to help.

Best regards.

[serkan]

Hi,
Thank you for sharing the screenshot—this helps a lot! I can see the logo appears smaller and pixelated in Mozilla Firefox, which suggests a browser-specific rendering issue.
Sometimes, cached styles or images cause display glitches.
Press Ctrl + Shift + Delete (Windows) to clear Firefox’s cache.
Reload the page (Ctrl + F5 for a hard refresh).

Confirm the uploaded logo is high-resolution (e.g., 2x size of its displayed dimensions).
If the logo is a .png, ensure it’s exported with anti-aliasing (prevents pixelation).

Temporarily disable caching plugins (e.g., WP Rocket, W3 Total Cache) and retest.
Switch to a default WordPress theme (e.g., Twenty Twenty-Four) to rule out CSS conflicts.

Let me know if the cache clear resolves it.
Thanks for your patience!

[serkan]

Hello,
Thank you for reaching out! To add short text under each image in the Reference slider on your homepage (espera.hr), you have a few options depending on how the slider is built:
Edit the homepage in Elementor.
Locate the slider widget (e.g., Image Carousel, Gallery, or a custom slider).
Check if the widget allows captions—enable them in the widget settings.
If captions aren’t available, you may need a dedicated slider plugin (e.g., Smart Slider 3 or MetaSlider) that supports text overlays.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi Shaun,
Thank you for your patience while we looked into these issues. Here’s a breakdown of your concerns:
1. Elementor Widgets & Ajax Compatibility
As our developer mentioned, widgets relying on external scripts (e.g., galleries, carousels) often conflict with Ajax navigation due to how dynamic content is loaded. Unfortunately, there’s no universal fix, but you can:
Use WordPress’s native Gallery Block (works reliably with Ajax).
Disable Ajax for specific pages (as a last resort).
We’ll explore adding broader widget support in future updates.

2. Timeline Widget HTML Stripping
Could you:
Confirm you’re using the latest theme/plugin versions?
Share a screenshot of the widget settings?
We’ll test this locally and provide a fix if it’s a bug.

3. Contact Form Issues
The 500 error suggests a server-side conflict. Let’s troubleshoot:
Ensure WP Mail SMTP is properly configured (test via Settings > Email).
Temporarily disable Ajax for the contact page (forms often need full page reloads).
Check for plugin conflicts (deactivate non-essential plugins and retest).
We recommend using a dedicated form plugin (e.g., Contact form 7) with SMTP for reliability.

4. Background Image Clarity
Glad you found a workaround! The 4K support update will ship soon. For now, your CSS override is a valid solution.
Let us know if you’d like help debugging the timeline widget or SMTP setup further.
Best,
Serkan

[serkan]

Hi,
I checked your site. Even when I try to deactivate the plugins, it gives a “504 Gateway Time-out” error. I see that they are not providing you enough space in this error caused by hosting. Can you look at the system settings above and ask the hosting company to provide these settings?
Thanks

[serkan]

Hi, All tests performed by the developer show that there are no website-related issues. If you are using shared hosting, it is recommended to upgrade your hosting package. Thanks

[serkan]

Hi,
I just added the custom css code. Could you please check out your website in the mobile?
Thanks

[serkan]

Hi,
You can go to appearance > customize > footer > you will able to customize the footer color here. If you want to add photos directly to the footer background, you need to create a custom footer using the elementor custom footer feature.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
I added this custom css code for removing the red line,

.bdt-prime-slider-skin-crelly .bdt-slider-excerpt:before { display: none; }

In the customizer, i chose the logo bigger. The logo protrudes from the header line. But in order to enlarge the menu, a lot of changes have to be made in the background. It is not a change to be made with one or two css codes and your design looks good in this way.
Thanks

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[serkan]

Hi @mich,
Thank you for reporting the issue and sharing the error logs. I understand how critical this functionality is for your site, and we’ll work to resolve it promptly.
The HTTP 500 errors typically indicate a server-side conflict. Based on your logs, here’s what we recommend:
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/
Contact your host to verify these settings.
Also deactivate the third party plugins and try it again.
We’re happy to guide you through any step or investigate further with additional details.
Thanks

[serkan]

Hi,
Have you activated all the necessary plugins for the theme? If you share your wp admin information with me in the private content box below, we can check?
Thanks

[serkan]

Hi,
You can go to appearance > widgets > drag and drop the widgets to the footer area.
If you wanna create a custom footer please check the related url;
https://elementor.com/help/footer-site-part/
Thanks

[serkan]

Hi,
Please go to elementor > settings > post type > activate portfolio and save it.
After checking this, you will be able to edit the portfolio page with elementor. To customize the footer, you can search for how to create a custom footer with elementor.
Thanks

[serkan]

Hi,
The plesk screen opens with the ip address you gave me. It is much different than the screen you added as a video. A screen called Plesk Obsidian appears and when I type the username and password there, it gives an error. It would be more comfortable if you create direct wp admin login information.
Thanks

[serkan]

Hi,
The plesk screen opens with the ip address you gave me. It is much different than the screen you added as a video. A screen called Plesk Obsidian appears and when I type the username and password there, it gives an error. It would be more comfortable if you create direct wp admin login information.
Thanks

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[serkan]

Hi,
I can’t log in with the username and password you gave me. It gives me an error. Can you share me the url of the website directly?
Thanks

[serkan]

Hi,
Lastly, can you install and test Optimole and W3-Total-Cache plugins?
Keep me updated.

[serkan]

Hi,
You can check out this related topic;
https://www.pixelwars.org/forums/topic/various-questions-2/
We’ve already replied the similar topic.
Thanks

[serkan]

Hi Shaun, unfortunately it is not possible by default when ajax is activated, if the lightbox plugin doesn’t work you just need to disable ajax for that resume from Appearance > Widgets > Homepage Navigation Menu;

Changing the portfolio url is not available by default, needs more further customizations. If you are not familiar to coding you may consider hiring an expert to do the job for you.

Thanks

[serkan]

Hi,
I tried to login your website but i have got this error message;
Hai inserito un nome utente o password non validi.
Thanks

[serkan]

Hi,
When I examine your website, I see that you created a footer.
Thanks

[serkan]

Hi,
I think you solved the issue. On the right hand side when you edit the page, you will see the hader style. You need to choose transparent and save it.
Thanks

[serkan]

Hi,
I have report this request to our developer for the future updates.
Thanks

[serkan]

Hi,
Could you try to add this custom css code;

.site-content form input[type=submit], .site-content form input[type=button], .site-content form button { visibility: visible; }

Thanks

[serkan]

Hi,
Could you please try to use this custom css code;

@media only screen and (max-width: 768px) { #logo_new { margin-left: auto; margin-right: auto; text-align: center;  } }

Thanks

[serkan]

We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Dear @JakeSwiderski
Thank you for your patience. I understand that the mobile loading time (15 seconds) is unacceptable, and I’d like to assure you that we’re prioritizing this issue. Below are the steps we’re taking to resolve it:

Performance Audit
We’ve run a mobile speed test (via Google PageSpeed Insights/Lighthouse) to identify bottlenecks. Common culprits include:

Unoptimized images/videos,
Render-blocking JavaScript/CSS,
Slow server response times.

Optimizations in Progress:
Image Compression: Converting images to WebP format and lazy-loading them.
Caching: Implementing a caching plugin (e.g., WP Rocket or LiteSpeed Cache) for faster delivery.
CDN Setup: Enabling a Content Delivery Network (e.g., Cloudflare) to reduce latency.

Hosting Check:
If your hosting plan has resource limits (shared hosting), we may recommend upgrading or switching to a faster provider.

[serkan]

Hi @luiflores83
You can use this topic to get your tutor lms pro license.
https://www.pixelwars.org/forums/topic/tutorlms-pro/
Thanks

[serkan]

Hi, Thank you for reaching out, and I hope you’re doing well too! We’re glad to hear that Ahmet Sali provided great support during your purchase process. I’ll be happy to assist you with your additional requests:

1. Instagram Feed Plugin Recommendation
For displaying a live Instagram feed, I recommend using Social Feed Gallery. It integrates smoothly with our theme and offers customizable layouts to match your design.

2. Teams Page Suggestion
A dedicated “Teams” page is a great idea! For now, you can easily create one by editing an existing page you like (using Elementor) and transforming it into a Teams page. We’ll also consider adding a pre-designed Teams demo in future theme updates to make this even easier for you.

3. Custom Header Setup
To achieve your desired header layout (frozen/sticky header, centered logo, left-aligned menu, and right-aligned social media + contact info):

Go to Appearance > Customize > Header > Menu and set Menu Behavior to Sticky.

Then, navigate to Appearance > Customize > Header > General and select a pre-built header layout that best fits your needs.

If you’d like further customization or run into any issues, feel free to ask—we’re here to help!

Best regards.

[serkan]

Hi, Thank you for reaching out. I understand your concern about receiving unauthorized login notifications and unexpected admin password changes despite having CAPTCHA in place. This is a serious security issue, and we’ll work to resolve it promptly.

Use a plugin like Wordfence or Limit Login Attempts Reloaded to block repeated attempts.
Some bots can bypass simple CAPTCHA systems.
Use reCAPTCHA v3 (invisible) or hCaptcha instead of basic CAPTCHA.

Disable default WordPress login alerts if they’re clogging your inbox.

Immediate Actions:
Scan for Malware (use a security plugin).
Update All Plugins/Themes/Core (outdated software is a common exploit vector).
Audit User Accounts (remove any unfamiliar admins).

Let me know if you’d like assistance implementing these steps or if you find anything unusual in your scans.

[serkan]

Hi,
If you write your problem in more detail, I will be happy to help you.
Thanks

[serkan]

Hi,
Thank you for reaching out about this issue. I understand that Tutor LMS is not sending emails as expected, and I’d be happy to help resolve this.

Here are a few steps we can check together:

Email Configuration
Are you using the default WordPress email system or an SMTP plugin (e.g., WP Mail SMTP, Post SMTP)?
If using SMTP, please verify your settings (server, port, authentication).

Test Email Delivery
Try sending a test email from Tutor LMS > Tools > Email Testing (if available).
Alternatively, check if other WordPress emails (e.g., password reset) are working.

Plugin Conflicts
Temporarily deactivate other plugins to see if one is interfering.
Switch to a default theme (e.g., Twenty Twenty-Four) to rule out theme conflicts.

Server Issues
Some hosting providers block outgoing emails. Contact your host to confirm if they restrict PHP mail().
Check the error logs (in cPanel or via your host’s support) for clues.

If the issue persists, please share:

Any error messages (from Tutor LMS or email logs).
Your email service setup (SMTP details or default WordPress).
Whether other WordPress emails work.

I’ll do my best to assist you further once we have these details. Looking forward to your reply!

[serkan]

Hi,

I will forward your first request to our developer and i will keep you updated.

Second request. When I tried to access the website you shared, I encountered the following error message:

“Since postimg.cc uses HSTS (HTTP Strict Transport Security), I’m currently unable to visit the site. Network errors and attacks are usually temporary, so this page will likely work again later.”

For your reference, could you please upload the image to another platform? I’d really appreciate it.

Thank you in advance for your help!

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks