[serkan]

Hi, All tests performed by the developer show that there are no website-related issues. If you are using shared hosting, it is recommended to upgrade your hosting package. Thanks

[serkan]

Hi,
I just added the custom css code. Could you please check out your website in the mobile?
Thanks

[serkan]

Hi,
You can go to appearance > customize > footer > you will able to customize the footer color here. If you want to add photos directly to the footer background, you need to create a custom footer using the elementor custom footer feature.
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
I added this custom css code for removing the red line,

.bdt-prime-slider-skin-crelly .bdt-slider-excerpt:before { display: none; }

In the customizer, i chose the logo bigger. The logo protrudes from the header line. But in order to enlarge the menu, a lot of changes have to be made in the background. It is not a change to be made with one or two css codes and your design looks good in this way.
Thanks

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[serkan]

Hi @mich,
Thank you for reporting the issue and sharing the error logs. I understand how critical this functionality is for your site, and we’ll work to resolve it promptly.
The HTTP 500 errors typically indicate a server-side conflict. Based on your logs, here’s what we recommend:
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/
Contact your host to verify these settings.
Also deactivate the third party plugins and try it again.
We’re happy to guide you through any step or investigate further with additional details.
Thanks

[serkan]

Hi,
Have you activated all the necessary plugins for the theme? If you share your wp admin information with me in the private content box below, we can check?
Thanks

[serkan]

Hi,
You can go to appearance > widgets > drag and drop the widgets to the footer area.
If you wanna create a custom footer please check the related url;
https://elementor.com/help/footer-site-part/
Thanks

[serkan]

Hi,
Please go to elementor > settings > post type > activate portfolio and save it.
After checking this, you will be able to edit the portfolio page with elementor. To customize the footer, you can search for how to create a custom footer with elementor.
Thanks

[serkan]

Hi,
The plesk screen opens with the ip address you gave me. It is much different than the screen you added as a video. A screen called Plesk Obsidian appears and when I type the username and password there, it gives an error. It would be more comfortable if you create direct wp admin login information.
Thanks

[serkan]

Hi,
The plesk screen opens with the ip address you gave me. It is much different than the screen you added as a video. A screen called Plesk Obsidian appears and when I type the username and password there, it gives an error. It would be more comfortable if you create direct wp admin login information.
Thanks

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[serkan]

Hi,
I can’t log in with the username and password you gave me. It gives me an error. Can you share me the url of the website directly?
Thanks

[serkan]

Hi,
Lastly, can you install and test Optimole and W3-Total-Cache plugins?
Keep me updated.

[serkan]

Hi,
You can check out this related topic;
https://www.pixelwars.org/forums/topic/various-questions-2/
We’ve already replied the similar topic.
Thanks

[serkan]

Hi Shaun, unfortunately it is not possible by default when ajax is activated, if the lightbox plugin doesn’t work you just need to disable ajax for that resume from Appearance > Widgets > Homepage Navigation Menu;

Changing the portfolio url is not available by default, needs more further customizations. If you are not familiar to coding you may consider hiring an expert to do the job for you.

Thanks

[serkan]

Hi,
I tried to login your website but i have got this error message;
Hai inserito un nome utente o password non validi.
Thanks

[serkan]

Hi,
When I examine your website, I see that you created a footer.
Thanks

[serkan]

Hi,
I think you solved the issue. On the right hand side when you edit the page, you will see the hader style. You need to choose transparent and save it.
Thanks

[serkan]

Hi,
I have report this request to our developer for the future updates.
Thanks

[serkan]

Hi,
Could you try to add this custom css code;

.site-content form input[type=submit], .site-content form input[type=button], .site-content form button { visibility: visible; }

Thanks

[serkan]

Hi,
Could you please try to use this custom css code;

@media only screen and (max-width: 768px) { #logo_new { margin-left: auto; margin-right: auto; text-align: center;  } }

Thanks

[serkan]

We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Dear @JakeSwiderski
Thank you for your patience. I understand that the mobile loading time (15 seconds) is unacceptable, and I’d like to assure you that we’re prioritizing this issue. Below are the steps we’re taking to resolve it:

Performance Audit
We’ve run a mobile speed test (via Google PageSpeed Insights/Lighthouse) to identify bottlenecks. Common culprits include:

Unoptimized images/videos,
Render-blocking JavaScript/CSS,
Slow server response times.

Optimizations in Progress:
Image Compression: Converting images to WebP format and lazy-loading them.
Caching: Implementing a caching plugin (e.g., WP Rocket or LiteSpeed Cache) for faster delivery.
CDN Setup: Enabling a Content Delivery Network (e.g., Cloudflare) to reduce latency.

Hosting Check:
If your hosting plan has resource limits (shared hosting), we may recommend upgrading or switching to a faster provider.

[serkan]

Hi @luiflores83
You can use this topic to get your tutor lms pro license.
https://www.pixelwars.org/forums/topic/tutorlms-pro/
Thanks

[serkan]

Hi, Thank you for reaching out, and I hope you’re doing well too! We’re glad to hear that Ahmet Sali provided great support during your purchase process. I’ll be happy to assist you with your additional requests:

1. Instagram Feed Plugin Recommendation
For displaying a live Instagram feed, I recommend using Social Feed Gallery. It integrates smoothly with our theme and offers customizable layouts to match your design.

2. Teams Page Suggestion
A dedicated “Teams” page is a great idea! For now, you can easily create one by editing an existing page you like (using Elementor) and transforming it into a Teams page. We’ll also consider adding a pre-designed Teams demo in future theme updates to make this even easier for you.

3. Custom Header Setup
To achieve your desired header layout (frozen/sticky header, centered logo, left-aligned menu, and right-aligned social media + contact info):

Go to Appearance > Customize > Header > Menu and set Menu Behavior to Sticky.

Then, navigate to Appearance > Customize > Header > General and select a pre-built header layout that best fits your needs.

If you’d like further customization or run into any issues, feel free to ask—we’re here to help!

Best regards.

[serkan]

Hi, Thank you for reaching out. I understand your concern about receiving unauthorized login notifications and unexpected admin password changes despite having CAPTCHA in place. This is a serious security issue, and we’ll work to resolve it promptly.

Use a plugin like Wordfence or Limit Login Attempts Reloaded to block repeated attempts.
Some bots can bypass simple CAPTCHA systems.
Use reCAPTCHA v3 (invisible) or hCaptcha instead of basic CAPTCHA.

Disable default WordPress login alerts if they’re clogging your inbox.

Immediate Actions:
Scan for Malware (use a security plugin).
Update All Plugins/Themes/Core (outdated software is a common exploit vector).
Audit User Accounts (remove any unfamiliar admins).

Let me know if you’d like assistance implementing these steps or if you find anything unusual in your scans.

[serkan]

Hi,
If you write your problem in more detail, I will be happy to help you.
Thanks

[serkan]

Hi,
Thank you for reaching out about this issue. I understand that Tutor LMS is not sending emails as expected, and I’d be happy to help resolve this.

Here are a few steps we can check together:

Email Configuration
Are you using the default WordPress email system or an SMTP plugin (e.g., WP Mail SMTP, Post SMTP)?
If using SMTP, please verify your settings (server, port, authentication).

Test Email Delivery
Try sending a test email from Tutor LMS > Tools > Email Testing (if available).
Alternatively, check if other WordPress emails (e.g., password reset) are working.

Plugin Conflicts
Temporarily deactivate other plugins to see if one is interfering.
Switch to a default theme (e.g., Twenty Twenty-Four) to rule out theme conflicts.

Server Issues
Some hosting providers block outgoing emails. Contact your host to confirm if they restrict PHP mail().
Check the error logs (in cPanel or via your host’s support) for clues.

If the issue persists, please share:

Any error messages (from Tutor LMS or email logs).
Your email service setup (SMTP details or default WordPress).
Whether other WordPress emails work.

I’ll do my best to assist you further once we have these details. Looking forward to your reply!

[serkan]

Hi,

I will forward your first request to our developer and i will keep you updated.

Second request. When I tried to access the website you shared, I encountered the following error message:

“Since postimg.cc uses HSTS (HTTP Strict Transport Security), I’m currently unable to visit the site. Network errors and attacks are usually temporary, so this page will likely work again later.”

For your reference, could you please upload the image to another platform? I’d really appreciate it.

Thank you in advance for your help!

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi, Great! Since your initial issue is resolved, let’s focus on creating a Projects/Portfolio section on your homepage or about page. Here’s how you can do it:
Create a New Page
Go to WordPress Dashboard → Pages → Add New.
Name it “Projects”.
Set the Page Template to “Portfolio”
On the right sidebar, look for “Page Attributes”.
Under “Template”, select “Portfolio”.
Save/Publish the page.
(This will automatically display projects in a grid layout.)
Link to This Page
Add a button or menu link (e.g., in your header/navigation) pointing to this page.
Thanks

[serkan]

Hi, It looks like your WordPress theme and plugins were suddenly deactivated. This can happen due to several reasons:
Possible Causes:
Automatic WordPress Update – Sometimes, after a core update, themes/plugins may deactivate.
Hosting Issue – Your hosting provider might have performed maintenance or faced a server error.
Security Plugin or Malware Scan – Some security plugins deactivate themes/plugins if they detect suspicious activity.
Manual Deactivation – Another admin or user may have deactivated them.
Database Error – A corrupted wp_options table can cause this issue.
File Permission Changes – Incorrect file permissions can prevent WordPress from accessing themes/plugins.

What You Can Do:
Check Hosting Account – Look for any recent notifications from your hosting provider.
Reactivate Manually – Go to WP Admin → Appearance → Themes and reactivate your theme. Then, go to Plugins and reactivate necessary plugins.
Check Error Logs – Look for errors in WP Admin → Tools → Site Health → Logs or via hosting logs (cPanel/Plesk).
Scan for Malware – Use a security plugin like Wordfence or Sucuri to check for infections.
Restore Backup – If the issue persists, restore a recent backup.

Thanks

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[serkan]

Hi,
Please go to dashboard > appearance > customize > site identity >you can adjust the image logo height mobile and logo margin mobile and save it.
Thanks

[serkan]

Hi, Thank you for your kind words—I’m glad we’ve made progress on most issues!
Let’s tackle the remaining challenges:
1. This setting might be located elsewhere in newer versions. Could you check:

Tutor LMS Pro → Settings → Course → Course Content (look for “Course Landing Page” or similar).
If it’s still missing, the behavior might be controlled by a template override. I’d recommend:

Navigating to WordPress Dashboard → Tutor LMS → Templates.
Locate the single-course.php file and ensure it’s not forcing a redirect to the landing page.

If you’d like, I can investigate further—just share temporary admin access via a secure method.

2. You’ve already taken great steps (lazy loading, image optimization, etc.). Let’s go deeper:

Server/Hosting: Check if your hosting plan has adequate resources (e.g., PHP memory limit, CPU). A tool like GTmetrix can reveal server-side delays.
Caching: Ensure you’re using a caching plugin (e.g., WP Rocket, LiteSpeed Cache) with mobile-specific rules.
Plugins Audit: Disable non-essential plugins to identify conflicts. Tutor LMS + heavy plugins can strain resources.

Let me know how you’d like to proceed—I’m committed to making your site blazing fast!
Thanks

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi, I’ve reviewed the CSS code i gave you to Appearance > Additional CSS and confirmed that the correct styling is now in place. I can see that the spacing issues on your blog page have been resolved successfully—great job!

If you’re still experiencing any inconsistencies, could you let me know:

Which specific issue persists? (e.g., spacing, alignment, etc.)

On which screen size(s) are you testing? (e.g., desktop, tablet, mobile)

This will help me pinpoint whether the problem is device-specific or requires further refinement.

For reference, the adjustments you made earlier worked as intended, but let’s ensure everything displays perfectly across all devices. Looking forward to your feedback!

Best regards

[serkan]

Hi,

I wanted to let you know that the duplicate contact form issue has been resolved. Since we already have a dedicated contact form in place, enabling Contact Form 7 was causing two forms to appear simultaneously.

To fix this, I went to Appearance > Theme Options > Contact and disabled the default contact form. Now, only the intended form is displayed.

Let me know if you have any questions or need further adjustments.

Best regards.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hi @ayw2024
Could you please provide me your wp admin details via our private content box below?
Thanks

[serkan]

Hi,
Please go to appearance > customize > fonts > choose Text Logo Font (UnifrakturMaguntia), Heading Font (Coustard), Menu Font (Coustard) and Content Font (Lora) save it.
If you have any cache plugin or third party plugins, please deactivate them and try it again.
Thanks

[serkan]

Dear Kamal,
I’m glad to hear your hosting provider resolved the activation issue! To address your concern about future updates:

Will This Error Recur During Updates?
Likely Not. This error typically occurs due to one-time conflicts during installation, such as:
Incomplete file uploads (fixed by your host)
Temporary server resource limits (common during heavy operations)
Caching issues (cleared during troubleshooting)

How to Prevent Future Issues
Before Updating:
Create a backup (use plugins like UpdraftPlus).
Clear all caches (server, plugin, and browser).

During Updates:
Update via WordPress Dashboard → Appearance → Themes (more stable than manual uploads).

If Errors Occur:
Your hosting provider can quickly restore functionality (as they did this time).
Contact me immediately—I’ll prioritize resolving it.

Next Steps
Rest assured, this was likely a one-time issue.
For extra caution, I recommend monitoring the first update with these steps.

Your site’s stability is my priority!
Best regards.

[serkan]

Hi,
You can use this custom css code;

@media screen and (max-width: 991px) { .site-title img { max-height: 74px; } }

Thanks