[serkan]

Hi Chris,

You’re very welcome! I’d be happy to help you enable autoplay for the video on mobile. Here’s a step-by-step guide:

Edit the homepage in Elementor (click “Edit with Elementor”).

Locate and click on the video widget in the top banner section.

In the left-hand panel, go to the “Content” tab.

Find the “Autoplay” toggle and switch it ON.

A new option labeled “Play on Mobile” will appear—toggle this ON as well.

Click “Update” to save your changes.

Kind regards.

[serkan]

Hi, Thank you for your patience and for following up on this matter. I completely understand your eagerness to resolve the issue and announce your site on LinkedIn—I’d feel the same way in your position.

Mehmet is currently handling a high-priority workload, which has caused some delays in addressing this specific issue. However, I’ve just reached out to him for an update and emphasized the importance of your request. I’ll make sure to relay his feedback to you as soon as I receive it.

In the meantime, if there’s any additional information or context you’d like to share that could help expedite the process, please don’t hesitate to let me know. I truly appreciate your understanding, and I’ll do my best to ensure this is resolved as quickly as possible.

Warm regards.

[serkan]

Hi,
You can go to appearance > customize > header > menu > you can customize your menu here.
Thanks

[serkan]

Hi @rwc-website
Thank you for your patience and for sharing the workaround you discovered! Setting the popup’s display conditions to “Entire Site” is a clever temporary fix, and I’m glad it’s working for now.
To ensure a permanent solution, let’s investigate further if the issue resurfaces:

Display Conditions Conflict: Sometimes, conditional logic (e.g., “Include on specific pages”) can conflict with dynamic content or caching. We’ll test this if needed.

Cache Re-test: Since caching was a suspected culprit, monitor if the popup breaks again after your cache regenerates. If so, we can explore excluding JetPopup scripts from caching.

Error Logs: If the problem returns, share any browser console errors (F12 > Console) or server error logs—this helps pinpoint conflicts.

For now, I’ll mark this as “resolved” but will keep the thread open for updates. Just reply here anytime, and I’ll prioritize your case immediately.

Thank you again for your persistence and for giving us the chance to assist you. We truly appreciate your feedback and are committed to improving your experience.

Best regards.

[serkan]

Hi @pranadan
Thank you for your patience while troubleshooting this issue. Since the Amelia plugin update seems to be causing conflicts, let’s follow these steps to isolate and resolve the problem:
1. Clean Reinstall the Plugin
Completely remove the Amelia plugin (via FTP or hosting file manager: delete /wp-content/plugins/ameliabooking/).
Reinstall it fresh from the WordPress plugin repository or upload the latest version manually.

2. Conflict Testing
Temporarily disable all other plugins (except theme plugins) to rule out conflicts.
Test if the error persists. If the site works, reactivate plugins one by one to identify the culprit.
Switch to a default theme (e.g., Twenty Twenty-Four) briefly to check for theme-related issues.

3. Efor Theme Compatibility
Since you’re using Efor Theme, ensure it’s updated to the latest version.

Additional Notes:
Ask WPX to run their “Fix All Problems” tool (fixes file permissions).

Let me know how it goes! I’m happy to guide you further.
Best regards.

[serkan]

Hi,
Please delete the amelia plugin and install it again.

Also check if it has the necessary system settings by reading the link below.
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

You can disable all plugin one by one and check the issue again.

Since you’re on WPX hosting:
Ask their support to:
Verify PHP OPcache isn’t serving stale files
Check for mod_security rules blocking Amelia
Confirm ionCube loader is active (if Amelia requires it)

Have a nice evening.

[serkan]

Hi, Thank you for sharing the details. I’ve reviewed your Contact page and identified the core issue causing both the missing form and styling problems.

The console error shows a mixed content blockage where your site (HTTPS) is trying to load resources (CSS/fonts) over HTTP. This security restriction is preventing key elements from loading properly.

Step-by-Step Solution:
1. Force HTTPS Globally
Go to: Settings > General
Ensure both WordPress Address and Site Address use https://
Save changes

2. Update Elementor Fonts (Critical Fix)
Go to: Elementor > Tools > General
Click “Regenerate Files & Data”
Then click “Sync Library”

3. Clear All Caches
Elementor cache (Elementor > Tools)
WordPress cache (if using a plugin)
Server cache (contact host if needed)
Browser cache (Ctrl+Shift+Delete)

4. Additional Checks:
Ensure your hosting provider has SSL properly configured
If using Cloudflare, enable “Always Use HTTPS” in SSL/TLS settings

This should fully restore your padlock icon and resolve all mixed content issues.
Thanks

[serkan]

Hi Adrian,
Thank you for sharing the video—I can see the certificate isn’t loading and gets stuck on the spinner. Let’s troubleshoot this together.

Possible Causes & Fixes:
1. Plugin Conflicts
Action: Temporarily deactivate all plugins except your LMS/certificate plugin.
Check: Does the certificate load now? If yes, reactivate plugins one by one to identify the culprit.

2. File Permissions
If your certificate is a custom PDF/image, ensure:
The file is uploaded correctly (re-upload it as a test).
File permissions are set to 644 (contact your host if unsure).

3. Caching Issues
Clear all caches:
Browser cache (Ctrl + Shift + Delete).
WordPress cache (e.g., WP Rocket, W3TC).
Server cache (ask your host if needed).

4. JavaScript Errors
Check Console:
Open your browser’s developer tools (F12 > Console tab).
Reproduce the issue.
Share any red error messages here.

If the above doesn’t resolve it, please provide:
The name of your LMS/certificate plugin.
Whether the certificate is generated dynamically or pre-uploaded.
Any console errors (from Step 4).
I’ll help you get this sorted promptly!
Best regards.

[serkan]

Hi,
Some mobile browsers have settings that allow users to disable autoplay for videos. If autoplay is disabled in the browser settings, the video will not play automatically.
This is a default Elementor “thing” to not auto-play a video on mobile because video takes up a lot of resources for mobile.
To turn it on do the following:
Edit the video widget
and in the “Content” tab turn the “Autoplay” toggle to “on”
A new option will appear now with a toggle to turn on for mobile.

I solved the logo issue for you.
Thanks

[serkan]

Hi Adrian
Thank you for sharing the video—it clearly shows the table width issue causing the unwanted scrollbar and cutoff. This is definitely not the experience we want for your users, and I’ll help you resolve it quickly.

Steps to Fix the Table Width Problem:
1. CSS Fix (Recommended)
Add this custom CSS to Appearance > Customize > Additional CSS:

.quiz-results-table {
  width: 100% !important;
  overflow-x: auto !important;
  box-sizing: border-box !important; }
.quiz-results-table table {
  min-width: 100% !important; }

(Adjust the class .quiz-results-table if your table uses a different class/ID.)

2. Check Container Settings
If you’re using a page builder ensure the table’s container/section has:
Content Width: Full Width
Columns Gap: No Gap

If the Issue Persists:
Please share:
The quiz plugin name (if used).
A link to the page where the table appears.
Whether you’re using a page builder.
I’ll be happy to provide more targeted help!
Best regards.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[serkan]

Hi,
Developer sent you the code for this yesterday. I wish you good work.
Thanks

[serkan]

Hi @Roel,
Thank you for reaching out. I’ve checked your website on both Chrome and Safari, but I’m unable to see the white bar you’re referring to. This could be due to a caching issue or a display-specific problem.
Here’s what you can try:
Clear Browser Cache
Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) to clear your browser cache.
Alternatively, try accessing your site in Incognito/Private Mode.
Test on a Different Device or Browser
Sometimes, the issue may appear only on certain devices or browsers.
A plugin might be adding extra spacing. Test by deactivating plugins one by one.

If the issue persists, could you please:
Share a screenshot of the white bar?
Let me know which browser & device you’re using?
This will help me investigate further.
Looking forward to your reply!
Best regards.

[serkan]

Hi @rwc-website
Thank you for your patience and for bringing this to our attention. I sincerely apologize for the delay and frustration you’ve experienced—this is not the level of support we aim to provide. Let’s resolve your JetPopup issue immediately.

You can get your license key in this topic;
https://www.pixelwars.org/forums/topic/tutorlms-pro/

This typically occurs if the plugin isn’t properly licensed or conflicts with caching.
Go to WordPress Dashboard > JetPlugins > License Manager.
Ensure your license key is active (re-enter it if needed).

Clear all caches:
Server cache (contact your host if unsure how).
Plugin cache (e.g., WP Rocket, Litespeed).
Browser cache (Ctrl+F5 on the page).
Temporarily deactivate all caching plugins (and CDN if used). Does the popup work consistently? If yes, caching is the culprit.
Disable plugins except Elementor, JetEngine, and JetPopup. Reactivate one by one to identify conflicts.

Alternative Trigger Setup
Try assigning the popup via Elementor’s built-in popup trigger (instead of JetPopup’s trigger) as a workaround:
Edit the button in Elementor.
Under Button > Advanced > Custom Attributes, add:
Name: data-popup-id
Value: [your-popup-ID] (find this in JetPopup > Edit Popup > URL hash).

If these steps don’t resolve it, please provide:
Screenshots of your JetPopup trigger settings and license manager.
Any console errors (press F12 in browser > “Console” tab).
Your hosting provider name (some have aggressive server caching).

I’ll personally monitor this thread to ensure your issue is resolved promptly. Your feedback is invaluable, and I appreciate your willingness to update your review once we fix this—we’ll earn that 5-star rating!
Let me know how it goes.

[serkan]

Hi @TuringIT
No, you don’t need to manually update each title! If you use the method in the article (adding custom fonts via CSS or a plugin like “Easy Google Fonts” or “Use Any Font”), the font will automatically apply to all headers (H1, H2, etc.) sitewide.
Thanks

[serkan]

Hi,
It sounds like you’re experiencing a few different issues with your portfolio items after editing them.
Clear all caches:
WordPress cache (if using a plugin like WP Rocket, W3TC, etc.)
Server-level cache (if using managed hosting with built-in cache)
Browser cache (hard refresh with Ctrl+F5)
Thanks

[serkan]

Hi, since the work page is a portfolio custom post index page, it can’t be edited with Elementor, you can add content to your Portfolio page with the default Gutenberg page editor, change the portfolio layout from the Template section on the right side of the edit screen and customize the layout/colors from “Appearance > Customize > Portfolio” section.

Cheers.

[serkan]

Hi
Please go to appearance > customize > you will able to customize most of things.
What do you want to customize the course page?
Thanks

[serkan]

Hi,
The theme is fully compatible with Woocommerce. I am forwarding the problem you mentioned to the developer for detailed examination. You will be provided with feedback on this issue.
Thanks

[serkan]

Hi, Can you check put this related topic, please?
https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/
Thanks

[serkan]

Hi @ayw2024
Please go to dashboard > appearance > customize > header > menu > you can customize it here.

How to Create a Custom Header with Elementor (Quick Guide)
Install & Activate Required Plugins
Elementor Pro (for Theme Builder) or use Elementor Header & Footer Builder (free alternative).
Create a New Template
Go to Templates > Theme Builder (in Elementor).
Click Add New and select Header.
Design Your Header
Use Elementor widgets (Logo, Menu, Search, Buttons, etc.).
Customize with drag-and-drop.
Set Display Conditions
Choose where the header appears (e.g., entire site, specific pages).
Save & Publish
Click Publish to apply the header globally.

[serkan]

Hi, It looks like you’re encountering a 422 Unprocessable Entity error when trying to save your course (“Fundamental Hypnosis”) in Tutor LMS on your WordPress site. This typically means the server understands your request but can’t process it due to validation issues—often related to file uploads (like videos) or missing required fields.

1. Video Upload Issue
The error suggests the problem is related to saving a video. Possible reasons:
The video file is too large (exceeds server limits).
The video format is not supported.
A temporary server issue is preventing upload.

Try:
Reduce video size (compress or use a smaller file).
Re-upload the video in a supported format (MP4 is usually best).
Check server upload limits (via php.ini or hosting settings):
upload_max_filesize (should be at least 64M or higher)
post_max_size (should be larger than upload_max_filesize)
max_execution_time (should be at least 300 for large uploads)

2. Plugin Conflict
Another plugin might be interfering with Tutor LMS.

Try:
Disable other plugins temporarily (especially security, caching, or file upload plugins).
Switch to a default theme (like Twenty Twenty-Four) to rule out theme conflicts.

Let me know if you’d like help with any of these steps!

[serkan]

Hi,
Please go to dashboard > appearance > customize > header > general > header search > choose no and save it.
Thanks

[serkan]

Hi,
This setting comes from blogpost and is not a pro feature. I am sharing a screenshot with you on the subject;
https://ibb.co/b5C1n1bS
Thanks

[serkan]

Hi Roel,
Can you also share wp admin information in a new topic? There has been a lot of messaging in this topic. No unnecessary notifications to other users. Let’s take a look at your menu.
Thanks

[serkan]

Hi,
I have done it for you.
Have a nice day.

[serkan]

Hi, I checked the elementorda settings for the space between paragraphs. Since the 3rd paragraph is in a separate panel on the right, there is a millimeter difference between two and three. I also solved the average problem in the booking section and added it.
Thanks

[serkan]

Hi, This error suggests there’s a syntax issue in the One Click Demo Import plugin. Here’s how to fix it:
1. Deactivate the Plugin via FTP (if you can’t access WordPress admin):
Go to /wp-content/plugins/ via FTP/cPanel.
Rename the folder one-click-demo-import to one-click-demo-import_old.
This will deactivate the plugin and restore site access.

2. Reinstall the Plugin:
Download a fresh copy of One Click Demo Import.
Replace the plugin files manually or install it fresh.

[serkan]

Hi, If you’re unable to find where to enter your Tutor LMS Pro purchase code to activate your license, here’s how to resolve it:
1. Check Where to Enter the Purchase Code
Tutor LMS Pro license activation is typically done in:
WordPress Dashboard → Tutor LMS → License (for the plugin)

2. If There’s No License Tab in Tutor LMS
Ensure you installed “Tutor LMS Pro” (not just the free version).
Reinstall Tutor LMS Pro from Themeum (the official developer).
Check for plugin conflicts (disable other plugins temporarily).

[serkan]

1. Check User Dependencies
The student might be enrolled in courses with progress data
Go to Tutor LMS > Students, click on the student, and check their enrollments
Try withdrawing them from all courses first before deletion

2. Plugin-Specific Solutions
Install “User Role Editor” plugin to verify student role permissions
Try changing the student’s role to “Subscriber” first, then delete

3. Database Cleanup (Advanced)
If the student still won’t delete:
Install the “WP Reset” plugin (create a backup first)
Use its “Cleanup” tools to remove orphaned user data
Or manually delete via phpMyAdmin (only if comfortable with databases)

4. Last Resort
Export your site data
Use “Advanced Database Cleaner” plugin to scan for orphaned Tutor LMS data
Consider reinstalling Tutor LMS (your settings will remain)

[serkan]

Hi, Possible File Locations:
Tutor LMS (Free Version)
/wp-content/plugins/tutor/includes/register.php
/wp-content/plugins/tutor/includes/student-registration.php
/wp-content/plugins/tutor/includes/utils.php

Tutor Pro (Premium)
/wp-content/plugins/tutor-pro/includes/registration.php
/wp-content/plugins/tutor-pro/includes/student-registration.php

How to Find It Quickly:
Use VS Code or Sublime Text to search the entire plugin directory for:

"Sorry, that email address is already used!"

or partial matches like:

"email address is already used"

If that fails, search for email_exists (WordPress function) or tutor_validate_email (Tutor’s custom validation).

[serkan]

Hi, I understand you want to simplify the buying process so students can add courses to cart without immediate registration, and only require account creation during checkout. Here’s how to implement this:
Disable Forced Login Before Adding to Cart
Add this to your theme’s functions.php:

// Allow adding to cart without login
add_filter('tutor_require_login_before_add_to_cart', '__return_false');

Options 2
Enable Guest Checkout (But Require Registration)
In WordPress:
Go to WooCommerce → Settings → Accounts & Privacy
Enable: “Allow customers to place orders without an account”
Enable: “Allow customers to create an account during checkout”
Disable: “Allow customers to create an account on the “My account” page” (optional)

Options 3;
Alternative Approach: Use a Checkout Plugin
If coding isn’t preferable, consider these plugins:
Checkout Field Editor for WooCommerce – Lets you customize checkout fields
WooCommerce One Page Checkout – Combines cart and checkout
Tutor LMS Pro – Has additional enrollment flow options

Thanks

[serkan]

Hi, It sounds like you’re experiencing a JavaScript/AJAX issue where the cart icon isn’t updating automatically after product removal on the checkout page. Here’s how to troubleshoot and fix this:

Temporarily disable other plugins (except WooCommerce and Tutor LMS) to test if the issue persists.

Enqueue WooCommerce Cart Fragments
Add this to your theme’s functions.php:

add_action('wp_enqueue_scripts', 'ensure_wc_cart_fragments');
function ensure_wc_cart_fragments() {
    if (function_exists('is_checkout') && is_checkout()) {
        wp_enqueue_script('wc-cart-fragments');
    }
}

Thanks

[serkan]

Hi,

If you’re using WPML:

Go to WPML → String Translation

Search for “Sorry, that email address is already used!”

Add the translation if found

[serkan]

Hi,

Go to your WordPress dashboard

Navigate to Users → All Users

Find the student you want to delete

Hover over their name and click Delete

Confirm the deletion.

Method 2;

In the Students page, check the box next to the student(s) you want to delete

From the Bulk Actions dropdown, select Delete

Click Apply.

Note:
Deleting a student will remove all their course progress and enrollment records.

[serkan]

Hi,
You need to check this in the elementor settings. Can you share your wp admin information in the private content box below?
Thanks

[serkan]

Hi,
You are using Learnpress and tutor lms plugin at the same time. Please deactivate the other one and try again.
Thanks

[serkan]

Hi,
When I check the homepage, I see that the logo also appears properly when we scroll. I think the problem disappeared when you uploaded the negative logo.
Thanks

[serkan]

Hi,
I will forward this issue to our wordpress developer and i will keep you updated.
Thanks

[serkan]

Hi,
You can use this custom css code;

li.tutor-dashboard-menu-item.tutor-dashboard-menu-wishlist,  li.tutor-dashboard-menu-item.tutor-dashboard-menu-purchase_history { display: none; }

Thanks

[serkan]

Hi,

I recommend using the Contact Form 7 plugin. We have tested it, and it works perfectly with this theme.

Contact Form 7:
https://wordpress.org/plugins/contact-form-7/

Thanks

[serkan]

Hi,
If you write the problems with the license code in the topic below, the developer will check your code from there and send you the code again.
https://www.pixelwars.org/forums/topic/tutorlms-pro/
Thanks

[serkan]

Hi,
Could you please provide me your related url, and i can try to hide it via css codes?

Also jsut in case, you can try to use this js code as well.

jQuery(document).ready(function($) {
    // Remove Wishlist
    $('#tutor-wishlist-menu-item').remove();
    $('a[href*="tutor_wishlist"]').closest('li').remove();
    
    // Remove Order History
    $('#tutor-order-history-menu-item').remove();
    $('a[href*="tutor-order-history"]').closest('li').remove();
});

Thanks

[serkan]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,

[serkan]

Hi, To remove unwanted tabs (like Wishlist, Reviews, and Order History) from the Tutor LMS Student Dashboard, you can use the following methods:
Disable Features in Tutor LMS Settings
Wishlist:
Go to Tutor LMS → Settings → Add-ons → Disable “Wishlist”.

Reviews:
No direct setting, sorry.

Order History:
If using WooCommerce, disable integration in Tutor LMS → Settings → Monetization.

Thanks

[serkan]

Hi, Go to Tutor LMS → Courses in your WordPress dashboard.

Find the course you want to edit and click Edit.

Change the title at the top (where it says “Enter title here”).

Update the course.

[serkan]

Hi,
When you import the demo version 01, go to settings > reading > homepage > choose home 07 and save it.
Thanks

[serkan]

Hi,
To combine the “explode pieces” menu effect (from ArtFlow Demo 01) with the glitch effect (from ArtFlow Home 03), you’ll need to integrate custom JavaScript (GSAP/Three.js for animations) and CSS. This requires a serious modification. We try to help you all on some simple css customizations that doesn’t take more than just a few minutes,
but what you are asking is not possible with custom css it also requires editing theme core files.
Thanks

[serkan]

Hi,
Since you’re a lawyer and need to adjust the credit line on your WordPress site (currently showing “© Consultra – All Rights Reserved”), here’s how to customize or remove it properly—while also crediting photo authors if needed.
Go to Appearance → Widgets → Footer Copyright Text
You can customize or delete it. Replace the default text with your own (e.g., “© [Your Legal Entity Name] | Photos by [Photographer Name]”).

WordPress themes are typically licensed under GPL, which doesn’t require attribution (though some themes add it by default). You’re free to remove it.
Thanks

[serkan]

Hi,
1. Tutor LMS doesn’t have a built-in login redirect feature, so we’ll use a custom function in your theme’s functions.php or a snippet plugin (like Code Snippets).

add_filter( 'login_redirect', 'tutor_auto_redirect_after_login', 10, 3 );

function tutor_auto_redirect_after_login( $redirect_to, $request, $user ) {
    if ( isset( $user->roles ) && is_array( $user->roles ) ) {
        // Replace 'subscriber' with your desired role (e.g., 'tutor_student')
        if ( in_array( 'subscriber', $user->roles ) ) {
            // Replace with your course/lesson URL
            return 'https://choiceshomes.co.uk/letslearn/course/lesson-1';
        }
    }
    return $redirect_to;
}

2. Auto-Enroll Users in a Course (Without Manual Enrollment)
Go to Tutor LMS → Courses.
Edit your course.
Under “Course Settings” → “General”, set:
“Course Access Mode” → “Open” (No enrollment required).
(Optional) Enable “Strict Mode” if you want to restrict content until users are logged in.
Users will now see all lessons without needing to enroll.
Limitation: This makes the course completely public, which may not be ideal if you want role-based restrictions.
Thanks