[Mehmet S.]

Hi,

Yes, lazy loading for images is supported by default in WordPress (since version 5.5). This means all <img> tags automatically include the loading=”lazy” attribute unless explicitly disabled by a plugin.

If you’re using the latest version of WordPress, lazy loading should already be active on images throughout your site.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Before we dive deeper, please make sure the following two options are enabled in Elementor settings:

1. Go to WP Admin Panel > Elementor > Settings

2. Under the General tab, check both of these:

– Disable Default Colors
– Disable Default Fonts

Then click Save Changes.

This will ensure Elementor doesn’t override the theme’s font and color styles, which may be the reason for inconsistencies like the one in your first screenshot.

Let me know once that’s done, and I’ll be happy to take another look if needed.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Before trying to replicate the Omatic slider, please make sure to activate all core widgets of the Prime Slider plugin:

– Go to your WordPress dashboard.
– Navigate to Prime Slider → Core Widgets.
– Click on “Activate All”.
– Don’t forget to save the settings.

After this, you should be able to proceed with replicating or importing the Omatic slider layout without issues.

Let me know if you run into any trouble. I’m here to help.

Best regards,
Mehmet

[Mehmet S.]

Hi Antoine,

Just a quick note to let you know that your refund request has been approved on ThemeForest.

Thanks once again for your professionalism and positive attitude throughout the process. I really appreciate it.

Wishing you the best of luck with your website project. And I truly hope to see you again in the future, perhaps with one of our other themes.

Take care and all the best,
Mehmet

[Mehmet S.]

Hi,

Thanks for providing access.

I’ve checked your site, and unfortunately, the current server resources are not sufficient for the theme to function properly — especially during the demo import process, which requires higher memory and execution limits.

Given this limitation, I believe the best solution is to proceed with a refund.

You can request a refund on ThemeForest using the link below:

https://themeforest.net/refund_requests/new

When submitting your request, please select the relevant reason and include a link to this support ticket in the explanation.

I’m truly sorry we couldn’t make it work on your current setup, and I appreciate your understanding. Don’t hesitate to reach out again if you need any help in the future.

Kind regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for your detailed feedback.

To further investigate and try the demo import myself, could you please share your WordPress admin login credentials in the “Private Content” section below? I’ll check everything carefully.

If a working solution is not possible, I’ll start the refund process accordingly.

Looking forward to your reply.

Best regards,
Mehmet

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

That’s great to hear — I’m glad clearing the cache solved the issue!

Regarding block visibility:

– By default, WordPress itself doesn’t offer advanced visibility controls (like showing blocks based on user role, login status, device type, etc.).

– So yes, if you want more control in the future, installing a plugin like Block Visibility is a great idea. It integrates directly into the block editor and gives you flexible options.

Without such a plugin, you’d need to rely on simple visibility options (like reusable blocks or hiding blocks with CSS), which are quite limited.

[Mehmet S.]

You’re very welcome!

If the Jetpack newsletter subscription form is only visible when you’re logged in, here are a few things to check:

Block Visibility Settings:
Make sure the subscription block (form) is not restricted to logged-in users only. In the block settings, check the “Visibility” or “Advanced” section to ensure it’s set to display for all visitors.

Publishing the Block:
Double-check that the changes are published and not just saved as a draft. If you added the form to a widget area or post, make sure it’s live.

Caching Issues:
If you’re using a caching plugin or if your hosting provider uses caching, try clearing the cache. Sometimes new elements take a little time to show up due to browser or server-side caching.

Jetpack Connection:
Ensure that Jetpack is fully connected to WordPress.com — you can check this under Jetpack → Dashboard in your WordPress admin.

After checking those, open the page in an incognito window or a different browser to test again.

Let me know how it goes — happy to help further if needed!

[Mehmet S.]

Hi!

Thanks for reaching out.

To allow readers to subscribe to new blog posts by email, we recommend using the free “Subscribe2” or “Jetpack” plugin:

Subscribe2: Simple and focused on email notifications for new posts.
https://wordpress.org/plugins/subscribe2/

Jetpack: Offers more features including email subscriptions, stats, and security tools.
https://wordpress.org/plugins/jetpack/

After installing your preferred plugin, you can easily:
– Enable email notifications for new blog posts.
– Add a subscribe button or form to your sidebar using a widget.
– And yes! You can also embed the subscribe form at the bottom of each blog post (usually via shortcode or block provided by the plugin).

Let us know if you need help setting it up!

[Mehmet S.]

Hi,

Thank you for reaching out.

We’re sorry to hear that the plugin you tried caused a fatal error.

For GA4 integration, we recommend using one of the following actively maintained and compatible plugins:

Site Kit by Google: Official plugin by Google. It provides a straightforward way to connect your site with GA4 and other Google services.
https://wordpress.org/plugins/google-site-kit/

GA Google Analytics: A lightweight plugin that supports GA4 tracking code.
https://wordpress.org/plugins/ga-google-analytics/

Let us know if you’d like step-by-step help with any of these options — we’re happy to assist!

Best regards,
Mehmet

[Mehmet S.]

Hi, I’m receiving an incorrect login warning with the WP admin credentials you provided. Could you please check them?

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hello,

You can request license keys for the pro plugins provided with this theme. These license keys will allow you to update the pro plugins to their latest versions. To request license keys, please use the link below:

https://www.pixelwars.org/forums/topic/tutorlms-pro/

Best regards,
Mehmet

[Mehmet S.]

Hello,

I have disabled the “Smooth Scroll” from Customizer > General > Layout. Please check your WordPress site.

Best regards,
Mehmet

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hello,

If you want to make the logo area fully transparent via the color picker, you can do the following:

In the color picker, clear the hex color code (just delete the code in the input field).

Click Publish to save your changes.

This will remove the background color and make it transparent.

Let me know if you need help locating the correct section — I’ll be happy to guide you!

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you again for your detailed feedback and for testing the suggestions.

First, please rest assured:
Yes, our theme is fully compatible with the latest version of WooCommerce.
We follow WooCommerce’s coding standards and hooks, and do not override the core cart or checkout behavior unless strictly necessary.

What you’re experiencing (cart icon not updating immediately on the checkout page after product removal) is not a bug in our theme — it’s a known limitation of WooCommerce’s default behavior.
On the checkout page, WooCommerce intentionally disables the live cart updates (wc-cart-fragments) to avoid distractions or conflicts with sensitive operations like payment processing.

That’s why even in our official demo, you may see the same behavior — because we don’t modify WooCommerce defaults. Most professional themes keep this behavior untouched for stability and compliance.

If real-time updates on checkout are critical for your use case, we’ve already shared a code snippet that re-enables cart fragments on checkout — which should handle the cart icon updates. If that still doesn’t reflect changes, there might be a conflict or additional customization needed in your specific setup, and we’d be happy to investigate further.

Please let us know if you’d like us to take a closer look at your live site to help.

Thanks again for choosing our theme and sharing your observations — it helps us make the experience even better for everyone.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reporting the issue.

The problem is caused by an outdated version of the Amelia plugin bundled with the theme. We’ve just released an update for the Efor theme, which includes the latest version of Amelia.

To fix the issue:

1. First, update your Efor theme to the latest version. If you need guidance, check this step-by-step guide:

https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

2. Then go to “Appearance > Install Theme Plugins” and update the Amelia plugin from there.

This should resolve the error completely. If you still need assistance, feel free to let us know — we’re here to help!

[Mehmet S.]

Hi,

Glad to hear that the issue is resolved for now.

If you have any other questions in the future, please feel free to open a new topic for each one — this helps us assist you more efficiently.

Thanks again and take care!

Best regards,
Mehmet

[Mehmet S.]

Hi,

To change the featured image on any page, please follow these steps:

– Go to your WordPress dashboard.
– Navigate to Pages > All Pages and click Edit on the page you want to update.
– On the right-hand side, find the Featured Image panel.
– Click Set featured image (or Replace featured image if there’s already one set).
– Choose an image from your Media Library or upload a new one.
– Click the Update button to save your changes.

Best regards,
Mehmet

[Mehmet S.]

Hi again,

I’m glad I could help!
If you’re happy with the theme and our support, we would really appreciate it if you could leave a short positive review on ThemeForest. Your feedback means a lot to us!

You can leave your review here: https://themeforest.net/downloads

Feel free to open a new topic anytime if you need further assistance.
Have a great day!

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thank you for your message.

Regarding your first request:

The Pixelwars Core plugin is already included inside the theme you downloaded from ThemeForest.

If the plugin is not installed on your site, you can easily install it by navigating to Appearance > Install Theme Plugins in your WordPress dashboard.

Regarding your second request:

The “Error Code 503” you encountered during the demo import process is typically related to server-side limitations (such as memory limits or timeout settings).

Please make sure your server meets the recommended system requirements listed here:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Also, you can refer to the theme documentation for detailed setup instructions:

https://docs.pixelwars.org/constrio.php

After adjusting your server settings as recommended, please try the demo import again.
If the issue persists, feel free to share the screenshot or more details here, and we will assist you further.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for providing the login credentials.

I have logged into your WordPress dashboard and successfully installed and activated the Pixelwars Core plugin without any issues. Everything is now ready for you to proceed with the demo import.

If you need any further assistance during the setup, feel free to reach out – we are happy to help!

Thanks again for your patience and cooperation.

[Mehmet S.]

Hi,

You can find and customize the “Let’s Talk” button from the Appearance > Widgets screen.
It’s located in the “Header Social Media Icons” widget area. From there, you can edit the button text, URL, or even remove it if you like.

Let us know if you need further help!

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for your patience.

We’ve reviewed your report, and it appears that the issue is related to JavaScript behavior in a specific component of the theme. Since this falls under a more advanced JS scope, I’ve escalated the matter to our frontend engineer, Ahmet, who is now actively investigating the problem.

He has started debugging the scripts involved and is working on isolating the root cause. Depending on the complexity, this may take a couple of days, but we’re treating it as a priority and will provide a proper fix as soon as possible.

I’ll make sure to update you once we have more concrete results. We appreciate your understanding and continued support.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for reaching out and for providing a detailed explanation. It really helps speed up the troubleshooting process.

From the video and the error messages, this seems to be related to output being sent too early, which is interfering with cookie handling and header operations.

Here are a few steps and observations that might help pinpoint the issue further:

1. Check for Extra Whitespace

Please double-check your “wp-config.php”, “functions.php”, and any custom mu-plugins (if any) to ensure there’s no whitespace or blank line before <?php at the beginning or after the closing ?> at the end — even a single space or new line can cause these headers already sent issues.

2. Tutor / Insta-Gallery Plugin Translations

The warning regarding _load_textdomain_just_in_time indicates that some plugin(s) (specifically tutor, tutor-pro, or insta-gallery) are trying to load translations too early — possibly outside of the proper hooks.

Since you’ve already disabled all plugins, it might be a case of:

– An incomplete cleanup of plugin cache

3. Enable Minimal Debug Output Temporarily

If you’re okay with turning on debugging just briefly (in a safe staging environment, if possible), you can enable:

define('WP_DEBUG', true); 
define('WP_DEBUG_LOG', true); 
define('WP_DEBUG_DISPLAY', false); 

Then try to trigger the login issue again and check the /wp-content/debug.log file for any silent errors.

4. SiteGround’s Auto-Includes

You’ve already commented those out, which is good. But SiteGround may have server-level caching enabled that continues injecting code. Try clearing any caching layers from the SiteGround dashboard and also check “.user.ini” and “.htaccess” files for anomalies.

If Still Unresolved

If possible, try creating a temporary copy of the site in a fresh subdirectory (like /staging) and test there with:

– A clean version of WordPress
– No must-use plugins
– Default theme (like Twenty Twenty-One)

This would help isolate whether the issue is environment-related or file-based.

We’re happy to help further, so feel free to share any additional findings or logs. We’ll get this sorted together.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for reporting this issue.
I just wanted to let you know that I’ve seen your message and I’m currently investigating the problem.

This might take a few days, but I’ll do my best to get back to you with a proper solution within a week.

Thank you for your patience and understanding!

Best regards,
Mehmet

[Mehmet S.]

Hi,

Great to hear you figured out Q6!

As for Q5, here’s a quick summary to make sure everything is clear:

–> Will Changing Theme Name or Using a Child Theme Break My Site?

No, your existing pages will not be lost — but here’s what you need to know:

– Changing the theme folder name of an active theme (e.g., from “consultra” to “my-custom-theme”) will break the theme reference in your database. WordPress will think it’s a new theme and reset theme-related options (menus, widgets, Customizer settings).

– To avoid losing your work, it’s best to either:

1. Create a child theme now and do future customizations there (safer for updates).

2. Or clone your site to a staging environment, make the rename there, test everything, then apply it live.

If you’ve already customized everything using the current parent theme (Consultra), we don’t recommend renaming the folder unless absolutely necessary. Instead, you can white-label using plugins like:

– WP Hide & Security Enhancer (hides theme info without renaming)
– White Label CMS (for dashboard branding)

This way, your current work remains intact.

Let us know if you’d like help configuring — we’re happy to guide you through it!

Cheers,
Mehmet

[Mehmet S.]

Hi,

You can find the theme documentation at the following link:

https://themes.pixelwars.org/doc/efor/

If you need any further assistance, feel free to reach out.

Best regards,
Mehmet

[Mehmet S.]

Hi,

I understand the issue. Could you please check the following?

1. In Edit Page > Page Attributes, is the Template set to “Full width” or “Elementor Full Width”?

2. If none of these work, there might be a plugin conflict. Could you try disabling other plugins and checking again?

Let me know what happens!

P.S.: You can request license keys for the pro plugins provided with this theme. These license keys will allow you to update the pro plugins to their latest versions. To request license keys, please use this link: https://www.pixelwars.org/forums/topic/tutorlms-pro/

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reaching out. I understand that you’re unable to view the quiz even though the course is set to free. Let’s go through a few steps to resolve this.

1. Enroll Yourself as a Student
Even if the course is free, LearnPress still requires users to be enrolled to access quizzes. To enroll yourself:
– Go to your course page and click the “Take This Course” button.
– Once enrolled, try accessing the quiz again.

2. Enable “Guest Mode” (Allow Users to View Without Enrollment)
If you want users to access the quiz without enrolling, follow these steps:
– Go to WordPress Dashboard > LearnPress > Settings > Courses.
– Find the option “Enable Guest Mode” and turn it on.
– Save changes and check if the quiz is now visible without enrollment.

3. Allow Quiz Preview
If you want the quiz to be viewable even before enrollment:
– Go to LearnPress > Courses and edit the course.
– In the Curriculum section, find the quiz and click on the settings (gear icon).
– Enable the “Allow Preview” option.
– Save the course and check if the quiz is now visible.

4. LearnPress Support Forum
Since this issue is related to the LearnPress plugin, you may also find more discussions and solutions in their official support forum:
LearnPress Support Forum: https://wordpress.org/support/plugin/learnpress/

If the issue persists, you can also create a new support ticket directly in the LearnPress forum, where their support team can assist you further.

Let us know if you need any other help!

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thank you for reaching out. I understand the issues you are experiencing with LearnPress. Let’s go through them one by one and find a solution.

1. Course Author Change Not Saving
– This might be due to caching. Please try clearing your browser cache or testing in an incognito/private window.
– If you are using a caching plugin, try clearing its cache and then attempt the change again.
– Some user roles may not have permission to modify course authors. If you are not an Administrator, check if your role allows author changes.
– To rule out plugin conflicts, try disabling all plugins except LearnPress and see if the issue persists.

2. Course Image Not Displaying
– If the image appears in one course but not another, it could be a caching issue. Try clearing any CDN or website cache.
– If you are using a lazy load plugin, disable it and check if the image appears.

3. Quiz Not Visible Without Purchase
By default, quizzes require enrollment. If you want users to access it for free, follow these steps:
– Go to LearnPress > Courses > (Your Course) > Curriculum.
– Find the quiz and enable the “Allow Preview” option.
– In LearnPress > Settings > Courses, check if the “Enable Preview” option is turned on.
– If your site is using a membership plugin or WooCommerce, check if it’s restricting access to free content.

4. LearnPress Support Forum
Since this issue is related to the LearnPress plugin, you may also find more discussions and solutions in their official support forum:
LearnPress Support Forum: https://wordpress.org/support/plugin/learnpress/

If the issue persists, you can also create a new support ticket directly in the LearnPress forum, where their support team can assist you further.

Let us know if you need any other help!

Best regards,
Mehmet

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hello,

I have disabled the “Smooth Scroll” from Customizer > General > Layout. Please check your WordPress site.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reaching out! We’re happy to assist you.

1. You can achieve this using a plugin like WP Mega Menu or Max Mega Menu.

2. You can customize branding elements directly from the Customizer.

– Navigate to Appearance > Customize > Site Identity.

3. It looks like the homepage might not be set up correctly. Please check the following:

– Prime Slider Plugin: Our theme uses Prime Slider for the homepage slider. Make sure you have activated all Core Widgets in Prime Slider > Core Widgets settings. If these widgets are disabled, the slider may not appear.

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hello Erwan,

Thank you for reaching out! The full documentation for the theme is available online here:

https://docs.pixelwars.org/consultra.php

It provides step-by-step instructions on how to set up and use the theme.

How to Set Up Home 02
To make your site look like Home 02, please follow these steps:

1. Import the Demo Content (if you haven’t already). You can find instructions here: https://docs.pixelwars.org/consultra.php#sample-data

2. Set the Homepage:
– Go to WordPress Dashboard → Settings → Reading.
– Select “A static page” and choose “Home 02” from the dropdown.

If you still need assistance, please feel free to ask here, and we’d be happy to guide you further.

We appreciate your patience and hope you enjoy the theme!

Best regards,
Mehmet

[Mehmet S.]

Hi,

I have added the “Main Slider” widget to the “Blog Featured Area” widget location on the “Appearance > Widgets” page. I have also activated the “Pixelwars Core” plugin. Your blog page is now working properly.

I opened your “Start Here” page with Elementor and updated the link for the “Let’s Talk” button. That’s all :)

Best regards,
Mehmet

[Mehmet S.]

Hi,

Please deactivate all plugins and check the problematic page. If the page works correctly, activate the plugins one by one to identify which plugin is causing the issue.

Thanks,
Mehmet

[Mehmet S.]

Hi,

I have assigned the relevant pages in “WooCommerce > Settings > Advanced” and saved the changes. Please check your website.

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thank you for reaching out. You can report the bug by providing details and screenshots directly in this support forum. If the issue contains sensitive information, please use the “Private Content” field to share it securely.

Looking forward to your message so we can assist you further!

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi,

It is most likely related to your server. However, please contact Elementor support first. If they confirm that the issue is not caused by Elementor, you can then reach out to your web hosting provider.

Best regards,
Mehmet

[Mehmet S.]

Hi,

In the Customizer, under General > Layout, there is a “Smooth Scroll” setting. Please try disabling it.

Best regards,
Mehmet

[Mehmet S.]

Hi,

You can create a new support request in the free version of Elementor’s support forum using the link below:

https://wordpress.org/support/plugin/elementor/

Best regards,
Mehmet

[Mehmet S.]

Hi,

Sorry for the inconvenience! Could you please try the following steps to troubleshoot the issue?

Disable Plugins: Deactivate all plugins except for the required ones and check if the issue persists.

Clear Cache: Try clearing your browser cache and any site caching plugins.

Security Restrictions: If you’re using a security plugin or have ModSecurity enabled on your server, try disabling it temporarily to see if it resolves the issue.

Let us know what you find, and we’ll be happy to assist further!

Thanks,
Mehmet

[Mehmet S.]

Hello,

You can request license keys for the pro plugins provided with this theme. These license keys will allow you to update the pro plugins to their latest versions. To request license keys, please use the link below:

https://www.pixelwars.org/forums/topic/tutorlms-pro/

Best regards,
Mehmet