[Mehmet S.]

Hello @rob,

Tutor LMS Pro is activated on your site. Please change the admin password you shared with us now that it’s done.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hello,

Prime Slider is temporarily closed on the WordPress.org repository, which is why the theme’s plugin installer couldn’t download it. I’ve installed it from the author’s official site and activated it on your install, along with the Core Widgets the theme’s slider sections need.

Please read this before updating the plugin later. It covers where to download it from and why:

https://www.pixelwars.org/forums/topic/prime-slider-installation-update-and-security-notice/

Also worth changing your admin password now that I’m done, since it was shared over the forum.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hello,

I’ve approved your refund request on ThemeForest, as I said I would.

Envato processes the payment from here, so the amount and timing will be confirmed to you by them directly. The refund covers the Fuud theme purchase price. Once it’s processed, the licence ends, so the theme files shouldn’t remain in use on any installation.

I’m sorry this didn’t work out, and I appreciate you setting the details out as clearly as you did.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hi,

Thanks for the clear report and for sharing your URL — that made this easy to check.

The good news is this isn’t a Portfolio or theme issue. Pretty permalinks aren’t currently active anywhere on your site. Every link WordPress generates is still in query format:

Blog posts → ?p=645
Pages → ?page_id=759
Categories → ?cat=15
Pagination → ?paged=2

WordPress generates these links from the permalink setting in the database, independently of the theme and of your .htaccess. If the structure were actually set to Post name, those links would read /post-title/ even if rewriting were broken. Since they don’t, the structure is still on “Plain” — which is exactly why /portfolio/a-une-passante/ returns 404 while ?portfolio=a-une-passante works. Portfolio just happens to be where you noticed it first.

To fix it:

1. Go to “Settings → Permalinks”, select “Post name”, and click “Save Changes”.

2. Reload your homepage and hover a blog post title. If it now reads /personne-ne-changera-davis.../, the setting saved correctly.

3. If it still reads ?p=645, the setting is being reverted. Temporarily deactivate caching, security and SEO plugins and try again.

4. If it saves but URLs then return 404, ask your host to confirm that mod_rewrite is enabled and .htaccess is writable (or, on nginx, that the WordPress rewrite block is present).

Once that’s sorted, please clear any page cache and check a Portfolio item again. If it still 404s at that point, reply here and I’ll look further.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hello,

Good news. The plugin author has published a fixed free version of Prime Slider on their own site, so you can install it without waiting for the WordPress.org repository to reopen.

Here are the steps:

1. Go to https://primeslider.pro/pricing/ and click the “Free Download” button at the bottom of the Free column. This is the plugin author’s own official site rather than a third-party mirror, and I downloaded and reviewed the file myself before recommending it here.

2. In your WordPress admin, go to Plugins > Add New > Upload Plugin, select the ZIP you downloaded, then install and activate it.

3. Open the “Prime Slider” menu in your admin sidebar and go to the “Core Widgets” page. Click “Activate All”, then click “Save Settings”. Not all widgets are enabled by default, and the demo content won’t render correctly without this step.

4. Run the demo import.

If you have already run the demo import, there’s no need to repeat it. Complete steps 1 to 3 and the slider sections will render on their own.

The plugin is still closed on WordPress.org while its review is completed. I’ll post here when it’s restored so you can switch back to normal automatic updates.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hello,

I understand the disappointment. The slider sections are a big part of how the demo looks, and I’d want them working too.

To be clear about what’s happening: The theme itself is fully functional and the demo import will complete normally. The slider sections are built with Prime Slider, a free third-party plugin that was temporarily closed on the WordPress plugin repository on August 7, 2026, pending a security review of its author’s infrastructure. That closure is on WordPress.org’s side, so it isn’t something I can work around by sending you a copy. Installing one from an unofficial download site while a security review is open would put your site at risk.

I’ll post here the moment the plugin is restored. Once you install it from the official repository, the imported slider sections will render exactly as they do on the demo, with no re-import or rebuild needed.

If you’d rather not wait at all, you can submit a refund request at themeforest.net/refund_requests/new.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hello,

Thank you for reporting this issue and for providing the details.

I’ll investigate the “Prime Slider” plugin issue and the “Secury” demo import process today. I’ll check the best solution for importing the demo content and get back to you with an update as soon as possible.

Thank you for your patience.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hi,

Thank you for reporting this issue.

I’ll investigate the Portfolio Standard permalink/404 issue today and get back to you with an update.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hello,

Thank you for the detail in both messages. I’d rather respond to your points directly than send you another troubleshooting reply.

On the delay: I was unwell for two weeks and your messages went unanswered while I was out. That is the core of your complaint and it’s a fair one. I’m sorry, two weeks without a reply on an open ticket isn’t something I can defend.

On direct contact: We don’t operate phone or WhatsApp support. All of our support runs through this forum. Your number wasn’t ignored deliberately, but I should have told you that at the time instead of leaving the request unanswered.

On the comparison: I did review your video, and I went through your installation with the access you provided. I was not able to identify what was causing the differences you’re seeing. Describing the layouts as matching section for section was more definitive than my findings actually supported, and I withdraw that.

Given all of that, I’m not going to ask you to keep troubleshooting. A refund is the right outcome.

Refunds for ThemeForest purchases are processed by Envato rather than by us directly. Please submit your request here:

https://themeforest.net/refund_requests/new

Select the Fuud purchase and submit the form. The request comes to me for approval, and I’ll approve it as soon as it arrives. Envato handles the payment from there and will confirm the amount and processing time with you.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hi,

Thank you for reporting this and for providing the screenshots.

I’ll take a closer look at the dashboard styling issue with “Tutor LMS 4” and the latest version of the Efor theme to determine what is causing the washed-out appearance.

I’ll investigate the issue and get back to you with an update as soon as I have more information.

Thanks for your patience.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hi,

The Projects page uses a static portfolio page template, so it cannot be edited with Elementor. It simply lists the portfolio posts you create under the Portfolio section in the WordPress admin menu.

The Products page, on the other hand, is a standard page built with Elementor, so you can freely edit its content there.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hi,

I had a look at your home page. Before I give you a fix, could you send a screenshot showing how it currently looks on your screen, and let me know whether you’re seeing this on desktop, tablet or mobile?

The thumbnail size in that section is set inside the Elementor widget, so knowing exactly what you’re seeing will let me point you to the right setting straight away.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hi,

Apologies for the delay getting back to you, and thank you for the temporary admin access.

I’ve gone through the installation on your site, and rather than keep you waiting for a full write-up, here’s where things stand.

What I can confirm so far: the demo import did run and complete on your install. The demo
pages, the 20 recipes, the media library, the theme options and the logo are all in place,
and the alternative homepage layouts (Home 02 through Home 05) match our demo site exactly, section for section. So this is not a failed import, a missing plugin, or a server
requirement problem. Your server configuration is fine. That’s good news, because it means we’re looking at a small number of specific differences rather than a broken installation.

I’m now going through the remaining differences between your homepage and the demo to pin down exactly what’s causing each one.

On the refund question: I’d like the chance to get this resolved for you first. If you’re still not happy once it’s done, we’ll handle that fairly.

Thanks for your patience.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hi,

Thanks for reaching out. I’ll take a look at your site today and get back to you with a fix.

Best regards,
Mehmet
Pixelwars Support

[Mehmet S.]

Hello,

To look into this properly, could you please provide temporary WordPress admin access to your site?

You can share the login URL, username and password using the “Private Content” field below. Anything posted there is only visible to our support team.

Best regards,
Pixelwars Support

[Mehmet S.]

Hi,

Thanks for waiting. Nothing is missing from your package. “Demo 1” contains every homepage and portfolio layout available in ArtFlow. The layouts aren’t separate demos; they’re page templates you select per page.

To switch to “Portfolio Grid”:

1. Go to “Pages” and open the page you’re currently using as your homepage (or create a new page).

2. In the editor sidebar, open the “Template” dropdown.

3. Select the “Portfolio Grid” template.

4. If you also want to drop the dark styling, open “Page Settings” in the sidebar and disable “Dark Mode”.

5. Update the page. (If you created a new page instead, set it under Settings > Reading > Your homepage displays.)

More details in the docs:
https://themes.pixelwars.org/doc/artflow/

Best regards,
Pixelwars Support

[Mehmet S.]

Hi,

That layout comes with our Demo-01 content, so you’ll need to import the demo first and then assign the page as your homepage:

1. Go to Appearance > Install Theme Plugins and install/activate the recommended plugins one by one.

2. Go to Appearance > Import Theme Demos and import Demo-01.

3. Go to Settings > Reading, set “Your homepage displays” to “A static page”, and select the home page you want (Home Podcast Playlist 1 Column) as your Homepage.

4. Save Changes.

You can find the details here:
https://docs.pixelwars.org/podkest.php#sample-data
https://docs.pixelwars.org/podkest.php#homepage

Let me know if you run into any issues.

Best regards,
Pixelwars Support

[Mehmet S.]

Hi,

Thanks for reaching out. I’m looking into this and will get back to you with a detailed answer later today.

Best regards,
Pixelwars Support

[Mehmet S.]

Hi,

Thanks for purchasing Podkest!

I’ll get back to you later today with the exact steps for setting that layout as your homepage.

Best regards,
Pixelwars Support

[Mehmet S.]

Hi Nina,

Great to hear it’s working well now. If anything else comes up, feel free to open a new topic anytime.

If you’re happy with the theme and the support, we’d really appreciate a rating on ThemeForest. You can leave one from your Downloads page: https://themeforest.net/downloads

Best regards,
Pixelwars Support

[Mehmet S.]

Hi Nina,

That behavior comes from the theme’s “Smooth Scroll” option, which can feel sluggish on some devices and browsers.

You can turn it off under “Appearance > Customize > General > Layout > Smooth Scroll” by setting it to “No”.

I’ve already set it to “No” for you — please clear your browser cache and check again. Let me know if the issue persists.

Best regards,
Pixelwars Support

[Mehmet S.]

Hi,

Thanks for reaching out. The vertical “jump” you see is caused by a scale/translate transform that the Prime Slider Coral skin applies to the arrow icon on hover. It is independent from the hover color effect, so it can be disabled on its own.

Please go to Appearance → Customize → Additional CSS and add:

/*
Disable hover transform on the project slider arrows (keeps hover colors)
*/
.elementor-element-0172485 .bdt-prime-slider-previous:hover svg,
.elementor-element-0172485 .bdt-prime-slider-next:hover svg {
    transform: none !important;
}

If you would rather apply it to every slider that uses this skin instead of only this one section, use this version instead:

.bdt-prime-slider-skin-coral .bdt-prime-slider-previous:hover svg,
.bdt-prime-slider-skin-coral .bdt-prime-slider-next:hover svg {
    transform: none !important;
}

After saving, please clear any caching plugin / CDN cache and hard-refresh the page. The background and icon color change on hover will continue to work exactly as before; only the movement is removed.

Best regards,
Pixelwars Support

[Mehmet S.]

Hi,

Thank you for the detailed explanation and reference link.

I’ll review the slider navigation arrow styles and get back to you later today with the exact solution to disable only the transform animation while preserving the existing hover color effect.

Best regards,
Pixelwars Support

[Mehmet S.]

Happy to hear it — glad that’s sorted!

If you have a moment, you can rate Archy from your ThemeForest Downloads page ( https://themeforest.net/downloads ) — there’s a star rating next to each item. It would mean a lot to us.

And if anything else comes up, just open a new topic here and we’ll take a look.

Best regards,
Pixelwars Support

[Mehmet S.]

Hi, thanks for the detailed report.

The “Logo Padding” field (Customizer > Site Identity) could be saved empty, and the theme then ran a calculation on that empty value, which is fatal error on PHP 8+. The custom logo itself wasn’t the cause — that field just happens to sit in the same panel.

It’s fixed in Archy v2.1.7, available on ThemeForest now. Step-by-step update instructions are here: https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

You don’t need to reset anything or re-upload your logo — your settings are preserved.

Sorry for the trouble, and thanks again — your report made this quick to fix.

Best regards,
Pixelwars Support

[Mehmet S.]

Hello,

Thank you for the detailed report.

We have confirmed the issue, and the fix is already prepared. We will publish a new Archy theme update today.

After updating the theme to the latest version, you should be able to use your custom logo normally.

Thank you for your patience and for bringing this issue to our attention.

[Mehmet S.]

Hi,

Glad to hear you got it sorted, and thanks for letting us know!

If it comes back or you run into anything else with Mechano, just open a new topic. We’re happy to help.

Best regards,
Pixelwars Support

[Mehmet S.]

Hello,

Yes, Efor is compatible with Tutor LMS 4.0.

I have just released a new update for the Efor theme. Please update the theme to the latest version first.

After updating the theme, go to **Appearance > Install/Update Theme Plugins** and update the **Tutor LMS** plugin from there.

Best regards

[Mehmet S.]

Hi Jo,

I’ve now logged in to your WordPress admin area, identified the issue, and applied the corrected version of the Energi theme directly to your site.

The transparent header option is now available and the header has been restored on your website. https://i.ibb.co/X9D4PMb/Page-Header-Style.png

Please check the site from your side and let me know if everything is now displaying correctly. If you still see the previous version, please clear your browser cache and refresh the page.

We will also publish an official theme update tomorrow so that this fix is included in the latest Energi release.

Apologies again for the delay, and thank you for your patience.

Best,
Mehmet

[Mehmet S.]

Hi,

Thank you for reporting this issue!

We’ve identified and fixed the double scrollbar issue. A new theme update is now available. To apply the fix, please update Archy to the latest version by following our guide:

How to update your theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

After updating, don’t forget to clear your browser cache and any caching plugin you may be using.

Full changelog

Documentation:
https://docs.pixelwars.org/archy.php

Please let us know if everything works as expected.

Best regards
Mehmet

[Mehmet S.]

Hi,

We noticed that your hosting is provided by GoDaddy (GoDaddy menu is visible in your WP admin panel).

Please update your PHP version to PHP 8.3 from your GoDaddy hosting panel by following these steps:

– Log in to your GoDaddy account
– Go to My Products → Hosting → Manage
– Open Settings or Server / PHP Settings
– Change the PHP version to 8.3
– Save the changes

After updating PHP:

– Clear your website cache (if any)
– Refresh the Shop page
– Check again if the sidebar and product filters work correctly

Once this is done, please let us know the result and we’ll continue checking the shop sidebar and filter configuration if needed.

Kind regards,
Mehmet

[Mehmet S.]

Hi,

We have just released a new update for the Efor theme which includes the latest version of the Tutor LMS Pro plugin.

1. First, update your theme to the latest version following this guide:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

2. Then go to “Appearance → Install Theme Plugins” to update Tutor LMS Pro as well.

Important:
If you encounter any issues or failed updates while updating bundled plugins from the “Install Theme Plugins” page:

– Go to the “Plugins” page, deactivate the problematic plugin, and delete it.
– Then return to “Appearance → Install Theme Plugins” and install it again.

This process will install the latest version of the plugin and will not affect any of your existing content or data stored in the database.

After completing all updates, please check your website again.

You can view the full changelog here: https://www.pixelwars.org/themes/efor/

For full documentation and detailed setup instructions, visit:
https://docs.pixelwars.org/efor.php

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for your feedback. We’ve improved the “Automatic Excerpt “feature in the latest theme update and added more flexible control for post formats.

You can now exclude the “Video” post format from automatic excerpts while keeping excerpts enabled for other formats.

You can update the theme to the latest version by following one of the methods explained here:

https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

After updating the theme, you can test this on your site by navigating to:
“Theme Options > Blog > Automatic Excerpt” and selecting “For all post formats except Video.”

Additionally, since you have shared login credentials for us to review your site, we strongly recommend changing your password to a new, strong one for security reasons.

Please let us know if everything works as expected.

Best regards,
Mehmet

[Mehmet S.]

Hi,

We have logged into your WordPress site and completed the setup for you.

Here is what we did:
– Created a page named “News”.
– Assigned this page as the Posts page under Settings → Reading.
– Added the News page to the main menu.

As a result, the blog (News) page is now visible and working correctly on the front-end.

Regarding the font settings:
All site fonts can be changed from the Customizer, under the following sections:
– Appearance → Customize → Typography.
– Appearance → Customize → Site Identity.
– Appearance → Customize → Header.

Each font setting includes a small description under its label indicating the default font used by the theme. For example: “Default: Jost”.

This allows you to easily restore or match the original demo typography if needed.

So if you would like to switch back to the demo fonts or customize them further, you can do so directly from these Customizer sections.

Please check your site now and confirm that everything looks fine on your side.

If you notice anything else or need further adjustments, feel free to let us know.

Best regards,
Mehmet

[Mehmet S.]

Hi Kosta,

Thank you for your patience.

We’ve shared the remaining styling issues with our design team, and one of our designers will personally review your website and make the necessary adjustments to ensure the pages match the Foodsy demo design.

We’ll keep you updated once the review and fixes are completed.

Thanks again for your understanding.

Best regards,
Mehmet

[Mehmet S.]

Hi,

We would like to inform you that the update for the Nolo theme has now been released.

Please update the theme by following the instructions in our guide below:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

You can also find changelog here:
https://themes.pixelwars.org/nolo/wp-content/themes/nolo/changelog.txt

After updating the theme, please:
– Update Pixelwars Core plugin from Appearance > Install Theme Plugins.
– Clear any cache (plugin / server / CDN).

This update resolves the issues related to the demo import and missing content.

If you experience any problems after updating, please let us know and we’ll be happy to assist further.

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thank you for your patience.

We have tested the Nolo theme in detail and successfully identified the cause of the issue you reported regarding the missing sections and demo content.

The problem has been fixed on our side and we are currently preparing a theme update, which will be released within one week.

Once the update is published, please make sure that:
– You have theme update notifications enabled on your ThemeForest → Downloads page.
– You update the theme to the latest version as soon as it becomes available.

After updating the theme, the demo import and missing content issues will be resolved.

Thank you for your understanding and for reporting this to us.
If you have any further questions in the meantime, feel free to contact us.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Just to clarify:

– Our Empathy demo site is currently running on PHP 8.3.
– The theme itself does not restrict or lock any PHP version.

If the site breaks when switching PHP versions, this is most commonly caused by a third-party plugin.

To identify the source of the issue, please follow these steps:

1. Temporarily deactivate all plugins.

2. Switch your PHP version step by step to 8.1 → 8.2 → 8.3, checking the site after each change.

3. If the site works correctly on PHP 8.3 with all plugins disabled, start re-activating plugins one by one.

4. Once you identify which plugin causes the issue, please let us know the result.

We’ll be happy to review it further once you have this information.

Kind regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for sharing the admin login details.

We’ve logged into your WordPress admin panel and manually re-imported the Foodsy demo content for you.

All demo data, layouts, fonts, and colors have now been set up to match the original Foodsy demo as closely as possible.

Please take a moment to check your website now and confirm that everything looks correct on your side.

If you notice anything still missing or different, feel free to let us know. We’ll be happy to assist further.

Looking forward to your feedback.

Best regards,
Mehmet

[Mehmet S.]

Dear Lindsay,

We have released a new update for the theme and updated your website to the latest version. The issue with the second scrollbar has now been resolved.

Before checking your website, please clear your site and browser cache to make sure the latest changes are applied. After that, could you please review the site on both desktop and mobile devices and let us know if everything is working correctly on your side?

Thank you for your patience and cooperation.

Kind regards,
Mehmet

[Mehmet S.]

Dear Lindsay,

Thank you for your patience.

We have identified the cause of the issue, and we will release a new update for this theme within one week to resolve the extra scrollbar problem. Once the update is published, we will also notify you here.

Thank you very much for your understanding and continued support.

Kind regards,
Mehmet

[Mehmet S.]

Hi,

I’ve checked your website and found the cause of the warnings.
During the demo import, the page assigned to display the blog posts was not imported correctly, which caused WordPress to show notices on the front-end.

I’ve fixed this for you:
– Created a new page named “News”,
– Assigned it as the Posts page under Settings → Reading,
– Added the page to your main navigation menu.

Your site is now working cleanly and no warnings are displayed anymore.

Please check your website on your side and let me know if everything looks good.

Best regards,
Mehmet

[Mehmet S.]

We’ve just released a new update for the ikonik.

What’s new in this version?

– Improved cover image quality: The “Home Cover Image” now uses a higher-resolution image for a sharper and cleaner appearance.
– Enhanced “Timeline Event” widget: The “Description” field now supports HTML, giving you more flexibility in formatting your content.

Changelog:
https://www.pixelwars.org/themes/ikonik/

If you have any questions or need assistance after updating, feel free to open a support ticket. We’re here to help!

[Mehmet S.]

Hi,

I’ve just tested the theme in our clean test environment and ran the “One Click Demo Import”. The import process successfully pulled the exact same content that you see on our demo site, nothing is missing. So the demo files included in version 2.1.4 are already up-to-date and match the live demo.

If you are seeing any differences on your installation, this may be caused by caching or a local configuration issue.

If you’d like us to check your setup directly, please send your WP admin login details through the “Private Content” area, and we will be happy to take a look and make sure everything matches the demo perfectly.

Thanks! Let us know if you need anything else.

[Mehmet S.]

Hi,

The contact form used on Demo 1 is included in the theme package — it just needs to be imported into your site.

Here’s the quick method:

– Go to your ThemeForest Downloads page and download the full package.
( https://themeforest.net/downloads )

– Inside the unzipped folder, find:
Sample Data → WPForms Contact Form → “simple-contact-form” file.

– Import this file in your dashboard via:
WPForms → Tools → Import
( https://wpforms.com/docs/how-to-import-and-export-wpforms/ )

– Then edit your Contact page with Elementor and select the imported form from the WPForms widget.

After saving the page, the form will appear exactly like in the demo.

If you prefer, you can share your WP admin details in the Private Content box and we can set it up for you.

Best,
Mehmet

[Mehmet S.]

Hi,

You can safely update the Elementor plugin to the latest version. The Efor theme is fully compatible with the most recent versions of Elementor.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for your detailed reply and for sharing your thoughts so clearly. I completely understand your concern, and I’d like to clarify this once more to avoid any confusion.

The Tutor LMS Pro license key is only required for automatic plugin updates directly from the Tutor LMS developer’s server. It is not required to unlock or use the Pro features.

When you install the Efor theme, the Tutor LMS Pro plugin included with the theme is already fully activated. All the Pro features are available right away, without needing to enter any license key.

Also, you do not need to request a new license key each year. We regularly release monthly updates for the Efor theme, and each update includes the latest version of Tutor LMS Pro. Since Efor theme updates are free for life, you will always have access to the latest Tutor LMS Pro version at no extra cost.

In addition, if you install and set up the Envato Market WordPress Plugin (which is provided by Envato for free), it will notify you automatically whenever a new update for the Efor theme is released on ThemeForest. With this plugin, you can update the theme directly from your WordPress dashboard, without having to visit ThemeForest manually.
You can learn more and download it here: https://www.envato.com/lp/market-plugin/

So, to summarize:
– You will never lose access to Tutor LMS Pro features.
– You don’t need to renew any license yearly.
– You will always get the latest Tutor LMS Pro through Efor theme updates. For free, forever.
– You can easily manage and install future Efor theme updates using the Envato Market plugin.

I hope this clears up the misunderstanding and reassures you. There’s absolutely no hidden cost or limitation. Everything works transparently under Envato’s bundled plugin policy.

However, if you still wish to proceed with a refund, you can submit your request through the official ThemeForest refund page: https://themeforest.net/refund_requests/new

Thank you again for your patience and understanding.

Best regards,
Pixelwars Developer Team

[Mehmet S.]

Hi,

Thanks for your feedback. Please try disabling the “Smooth Scroll” option from:

Customizer → General → Layout

After turning it off, the scrolling should work normally.

Best regards,
Mehmet

[Mehmet S.]

Hi Alen,

Thanks for providing the access.

I’ve fixed the color issue, and your site styles are now displaying correctly.

Please check and confirm on your side as well.

Regarding the missing layouts (Home – Overlay and Home – Overlay ALT), I’ve forwarded your message to our support specialist to check this further. They will review it in detail and get back to you shortly in this thread.

Thanks for your patience and understanding!

Best,
Mehmet

[Mehmet S.]

Hi,

Thanks for reporting this.

We have just released a new update for the Efor theme (v13.2.0), which includes the latest version of the Tutor LMS Pro plugin (v3.9.1).

1. First, update your theme to the latest version following this guide:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

2. Then go to Appearance → Install Theme Plugins to update Tutor LMS Pro as well.

Important:
If you encounter any issues or failed updates while updating bundled plugins from the “Install Theme Plugins” page:

– Go to the Plugins page, deactivate the problematic plugin, and delete it.
– Then return to Appearance → Install Theme Plugins and install it again.

This process will install the latest version of the plugin and will not affect any of your existing content or data stored in the database.

After completing all updates, please check your website again to see if the issue still persists.

You can view the full changelog here: https://www.pixelwars.org/themes/efor/

If you’d like to explore more about Tutor LMS, you can also check:

Tutor LMS Documentation:
https://docs.themeum.com/tutor-lms/

Tutor LMS Support Forum:
https://wordpress.org/support/plugin/tutor/

Tutor LMS YouTube Tutorials:
https://www.youtube.com/watch?v=0KYxN1kJSb0&list=PLnRvK88KdyW7UNo6YUJRi1bdccVE0vfSb

Kind regards,
Mehmet