[Mehmet S.]

Hi,

I’ve checked your website and found the cause of the warnings.
During the demo import, the page assigned to display the blog posts was not imported correctly, which caused WordPress to show notices on the front-end.

I’ve fixed this for you:
– Created a new page named “News”,
– Assigned it as the Posts page under Settings → Reading,
– Added the page to your main navigation menu.

Your site is now working cleanly and no warnings are displayed anymore.

Please check your website on your side and let me know if everything looks good.

Best regards,
Mehmet

[Mehmet S.]

We’ve just released a new update for the ikonik.

What’s new in this version?

– Improved cover image quality: The “Home Cover Image” now uses a higher-resolution image for a sharper and cleaner appearance.
– Enhanced “Timeline Event” widget: The “Description” field now supports HTML, giving you more flexibility in formatting your content.

Changelog:
https://www.pixelwars.org/themes/ikonik/

If you have any questions or need assistance after updating, feel free to open a support ticket. We’re here to help!

[Mehmet S.]

Hi,

I’ve just tested the theme in our clean test environment and ran the “One Click Demo Import”. The import process successfully pulled the exact same content that you see on our demo site, nothing is missing. So the demo files included in version 2.1.4 are already up-to-date and match the live demo.

If you are seeing any differences on your installation, this may be caused by caching or a local configuration issue.

If you’d like us to check your setup directly, please send your WP admin login details through the “Private Content” area, and we will be happy to take a look and make sure everything matches the demo perfectly.

Thanks! Let us know if you need anything else.

[Mehmet S.]

Hi,

The contact form used on Demo 1 is included in the theme package — it just needs to be imported into your site.

Here’s the quick method:

– Go to your ThemeForest Downloads page and download the full package.
( https://themeforest.net/downloads )

– Inside the unzipped folder, find:
Sample Data → WPForms Contact Form → “simple-contact-form” file.

– Import this file in your dashboard via:
WPForms → Tools → Import
( https://wpforms.com/docs/how-to-import-and-export-wpforms/ )

– Then edit your Contact page with Elementor and select the imported form from the WPForms widget.

After saving the page, the form will appear exactly like in the demo.

If you prefer, you can share your WP admin details in the Private Content box and we can set it up for you.

Best,
Mehmet

[Mehmet S.]

Hi,

You can safely update the Elementor plugin to the latest version. The Efor theme is fully compatible with the most recent versions of Elementor.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for your detailed reply and for sharing your thoughts so clearly. I completely understand your concern, and I’d like to clarify this once more to avoid any confusion.

The Tutor LMS Pro license key is only required for automatic plugin updates directly from the Tutor LMS developer’s server. It is not required to unlock or use the Pro features.

When you install the Efor theme, the Tutor LMS Pro plugin included with the theme is already fully activated. All the Pro features are available right away, without needing to enter any license key.

Also, you do not need to request a new license key each year. We regularly release monthly updates for the Efor theme, and each update includes the latest version of Tutor LMS Pro. Since Efor theme updates are free for life, you will always have access to the latest Tutor LMS Pro version at no extra cost.

In addition, if you install and set up the Envato Market WordPress Plugin (which is provided by Envato for free), it will notify you automatically whenever a new update for the Efor theme is released on ThemeForest. With this plugin, you can update the theme directly from your WordPress dashboard, without having to visit ThemeForest manually.
You can learn more and download it here: https://www.envato.com/lp/market-plugin/

So, to summarize:
– You will never lose access to Tutor LMS Pro features.
– You don’t need to renew any license yearly.
– You will always get the latest Tutor LMS Pro through Efor theme updates. For free, forever.
– You can easily manage and install future Efor theme updates using the Envato Market plugin.

I hope this clears up the misunderstanding and reassures you. There’s absolutely no hidden cost or limitation. Everything works transparently under Envato’s bundled plugin policy.

However, if you still wish to proceed with a refund, you can submit your request through the official ThemeForest refund page: https://themeforest.net/refund_requests/new

Thank you again for your patience and understanding.

Best regards,
Pixelwars Developer Team

[Mehmet S.]

Hi,

Thanks for your feedback. Please try disabling the “Smooth Scroll” option from:

Customizer → General → Layout

After turning it off, the scrolling should work normally.

Best regards,
Mehmet

[Mehmet S.]

Hi Alen,

Thanks for providing the access.

I’ve fixed the color issue, and your site styles are now displaying correctly.

Please check and confirm on your side as well.

Regarding the missing layouts (Home – Overlay and Home – Overlay ALT), I’ve forwarded your message to our support specialist to check this further. They will review it in detail and get back to you shortly in this thread.

Thanks for your patience and understanding!

Best,
Mehmet

[Mehmet S.]

Hi,

Thanks for reporting this.

We have just released a new update for the Efor theme (v13.2.0), which includes the latest version of the Tutor LMS Pro plugin (v3.9.1).

1. First, update your theme to the latest version following this guide:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

2. Then go to Appearance → Install Theme Plugins to update Tutor LMS Pro as well.

Important:
If you encounter any issues or failed updates while updating bundled plugins from the “Install Theme Plugins” page:

– Go to the Plugins page, deactivate the problematic plugin, and delete it.
– Then return to Appearance → Install Theme Plugins and install it again.

This process will install the latest version of the plugin and will not affect any of your existing content or data stored in the database.

After completing all updates, please check your website again to see if the issue still persists.

You can view the full changelog here: https://www.pixelwars.org/themes/efor/

If you’d like to explore more about Tutor LMS, you can also check:

Tutor LMS Documentation:
https://docs.themeum.com/tutor-lms/

Tutor LMS Support Forum:
https://wordpress.org/support/plugin/tutor/

Tutor LMS YouTube Tutorials:
https://www.youtube.com/watch?v=0KYxN1kJSb0&list=PLnRvK88KdyW7UNo6YUJRi1bdccVE0vfSb

Kind regards,
Mehmet

[Mehmet S.]

Hi,

We’ve just released Efor v13.2.0.

This update includes the latest versions of bundled premium plugins to ensure full compatibility and optimal performance with the latest WordPress and Elementor releases.

You can view the full changelog here: https://www.pixelwars.org/themes/efor/

1. First, update your theme to the latest version following this guide:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

2. Then go to Appearance → Install Theme Plugins and update all bundled plugins from there.

Important:
If you encounter any issues or failed updates while updating bundled plugins from the “Install Theme Plugins” page:

– Go to the Plugins page, deactivate the problematic plugin, and delete it.
– Then return to Appearance → Install Theme Plugins and install it again.

This process will install the latest version of the plugin and will not affect any of your existing content or data stored in the database.

If you need license keys to activate Pro plugins, please request them here:
https://www.pixelwars.org/forums/topic/tutorlms-pro/

For full documentation and detailed setup instructions, visit:
https://docs.pixelwars.org/efor.php

Best regards,
Mehmet

[Mehmet S.]

Hi,

If any layout or styling looks broken after importing a demo, please go to Elementor → Tools → General tab, and under Elementor Cache, click Clear Files & Data. This will rebuild Elementor’s CSS cache and usually fixes layout inconsistencies after import.

[Mehmet S.]

To display your Instagram photos in the footer:

1. Go to Social Feed Gallery → Accounts and connect your Instagram account.
2. Then go to the Feeds tab and create a new feed, choosing how the photos should appear.

Here’s a screenshot of the plugin settings page:
https://i.ibb.co/DDV7BpQh/Social-Feed-Gallery-plugin-settings.png

[Mehmet S.]

Hi,

I logged into your WordPress dashboard and disabled the default Elementor fonts and colors from Elementor → Settings → General.
This ensures that the theme’s own styles and fonts are now applied correctly.

Efor Doc > Sample Data > Elementor Settings:
https://docs.pixelwars.org/efor.php#sample-data

See: https://i.ibb.co/PsBNjrdD/elementor-settings-for-fonts-and-colors.png

I also noticed that several third-party plugins were active besides the ones required by the theme. I have deactivated those extra plugins for now. Please keep only the required plugins active —especially when importing the demo content— as additional plugins may interfere with the import process.

After you finish setting up your website with the theme, you can freely activate any other plugins you wish to use.

Another important note:
It’s not recommended to use multiple security plugins at the same time, as they may conflict with each other and cause unexpected behavior. We recommend keeping only one active security plugin.
You can read more about this in the theme documentation here:
https://docs.pixelwars.org/efor.php#security

Please check your site, it should now look closer to the demo.

Best regards,
Mehmet

[Mehmet S.]

Hi, It seems that the login credentials you provided are not working. Could you please verify them and send the correct details, so I can log in and check the issue for you?

[Mehmet S.]

Hi, It seems that the login credentials you provided are not working. Could you please verify them and send the correct details, so I can log in and check the issue for you?

[Mehmet S.]

Hi,

Please download the full package from your ThemeForest Downloads page and unzip it on your computer.

Inside the package, you’ll find a folder named “Sample Data”.
Open that folder and then go to “Demo Widget Settings”.

In the “Demo Widget Settings” folder, you’ll see separate widget setting files prepared for each demo.
There is also a help file named “How To Import Widget Settings”.
That file explains step by step how to import the widget settings.

By following those steps, you can import the widget settings of any demo (for example, Demo 06) on top of another demo (for example, Demo 11).

Important:
Before importing the widget settings manually, make sure that all plugins required for the widgets you are importing from are active on your site.

You can check which plugins are required for each demo on the “One Click Demo Import” screen. It’s shown just before you start the import process.

After importing the desired widget settings, you can go to Appearance → Widgets and remove any unwanted widgets.

[Mehmet S.]

Hi,

The login credentials you provided don’t seem to be correct.

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reaching out and for purchasing the Efor theme.

To unlock all Pro features, please request the required license keys for the bundled plugins from the following page:

https://www.pixelwars.org/forums/topic/tutorlms-pro/

Our dedicated team member will assist you there and provide the necessary keys.

Before proceeding, please make sure your server meets the recommended system requirements:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

For documentation please visit:

https://docs.pixelwars.org/efor.php

Best regards,
Mehmet

[Mehmet S.]

Hi,

We’ve just released Efor v13.1.9.

This update includes the latest versions of bundled premium plugins to ensure full compatibility and optimal performance with the latest WordPress and Elementor releases.

You can view the full changelog here: https://www.pixelwars.org/themes/efor/

1. First, update your theme to the latest version following this guide:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

2. Then go to Appearance → Install Theme Plugins and update all bundled plugins from there.

Important:
If you encounter any issues or failed updates while updating bundled plugins from the “Install Theme Plugins” page:

– Go to the Plugins page, deactivate the problematic plugin, and delete it.
– Then return to Appearance → Install Theme Plugins and install it again.

This process will install the latest version of the plugin and will not affect any of your existing content or data stored in the database.

If you need license keys to activate Pro plugins, please request them here:
https://www.pixelwars.org/forums/topic/tutorlms-pro/

For full documentation and detailed setup instructions, visit:
https://docs.pixelwars.org/efor.php

Best regards,
Pixelwars Team

[Mehmet S.]

Hi,

We’ve just released Efor v13.1.9.

This update includes the latest versions of bundled premium plugins to ensure full compatibility and optimal performance with the latest WordPress and Elementor releases.

You can view the full changelog here: https://www.pixelwars.org/themes/efor/

1. First, update your theme to the latest version following this guide:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

2. Then go to Appearance → Install Theme Plugins and update all bundled plugins from there.

Important:
If you encounter any issues or failed updates while updating bundled plugins from the “Install Theme Plugins” page:

– Go to the Plugins page, deactivate the problematic plugin, and delete it.
– Then return to Appearance → Install Theme Plugins and install it again.

This process will install the latest version of the plugin and will not affect any of your existing content or data stored in the database.

If you need license keys to activate Pro plugins, please request them here:
https://www.pixelwars.org/forums/topic/tutorlms-pro/

For full documentation and detailed setup instructions, visit:
https://docs.pixelwars.org/efor.php

Best regards,
Pixelwars Team

[Mehmet S.]

Hi,

Thanks for reaching out!

The error message “The theme is missing the style.css stylesheet” usually means you’re trying to install the entire ThemeForest download package, not just the actual theme file.

Please unzip the file you downloaded from ThemeForest — inside it, you’ll find another ZIP file named something like: theblogger.zip

You can find detailed installation instructions here:

https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

Once you upload the correct theme ZIP, it should install successfully.

Best,
Mehmet

[Mehmet S.]

Hi there,

Thanks for the info and for sharing your website link. I checked your site liveinfieri.com, but it looks like the “Coming Soon / Maintenance Mode” is currently active. Because of that, I’m not able to see the frontend and check how the theme looks.

Could you please do one of the following?

1. Temporarily disable the coming soon mode, so I can view the site’s frontend.
or
2. Create a temporary admin user account for us, so we can log in and inspect the setup from inside WordPress.

You can safely share the temporary admin login credentials in the “Private Content” field when replying in our support forum. That information will only be visible to our support team.

Once we can access the site, we’ll check the installation and help you get the demo layout working correctly.

Best regards,
Pixelwars Support

[Mehmet S.]

Hi,

1. First, please request the license keys for the bundled Pro plugins (such as Tutor LMS Pro, JetPopup, JetElements, etc.) using the link below:

https://www.pixelwars.org/forums/topic/tutorlms-pro/

2. Once you receive your license keys, activate and update these plugins to their latest versions. This ensures all included Pro features work properly and compatibility issues are resolved.

3. After updating the plugins, please check again if the JetPopup is working correctly. If not, make sure your hosting environment meets the minimum system requirements listed here:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

After completing the steps above, please let us know so we can verify the JetPopup functionality on your test site.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for your feedback. Please try disabling the “Smooth Scroll” option from:

Customizer → General → Layout

After turning it off, the scrolling should work normally.

Best regards,
Mehmet

[Mehmet S.]

Hi, please make sure your server meets the recommended system requirements:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Let us know if you need any further help.

Best regards,
Mehmet

[Mehmet S.]

Before running the demo import, please make sure that only the required plugins are activated. Deactivate all other plugins temporarily to avoid any conflicts or import issues.

See: https://i.ibb.co/9HJyTJFx/airz-plugins.png

Once the demo import is completed successfully, you can reactivate the other plugins one by one.

[Mehmet S.]

Before running the demo import, please make sure to activate all Prime Slider widgets:

– In your WordPress dashboard, go to Prime Slider → Core Widgets.
– Click the “Activate All” button.
– Then click “Save Settings” to save the changes.

Now you can re-run the demo import, and the demo data will be imported correctly.

Doc > Sample Data > Plugin Settings: https://docs.pixelwars.org/airz.php#sample-data

Let us know if you need any further help.

[Mehmet S.]

If you’d like us to check your WordPress site, please create a temporary admin account for us and share the login details inside the “Private Content” field below. This field is only visible to our support staff.

Please also include your site URL. Once we receive the details, we’ll log in and check the setup for you.

[Mehmet S.]

Hi,

Thanks for reaching out and for purchasing the Efor theme.

To unlock all Pro features, please request the required license keys for the bundled plugins from the following page:

https://www.pixelwars.org/forums/topic/tutorlms-pro/

Our dedicated team member will assist you there and provide the necessary keys.

Before proceeding, please make sure your server meets the recommended system requirements:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

For documentation please visit:

https://docs.pixelwars.org/efor.php

Once you complete these steps, the Tutor LMS Pro plugin will be fully functional.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reaching out.

First, please make sure your server meets the minimum system requirements for our WordPress themes. You can check and adjust them according to the guide below:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

After confirming that your hosting environment meets these values, please follow the documentation carefully to install the theme and import the demo content properly:

https://docs.pixelwars.org/airz.php#sample-data

After doing these steps, please refresh your website and let us know if the issue persists. We’ll be happy to assist further.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reaching out.

First, please make sure your server meets the minimum system requirements for our WordPress themes. You can check and adjust them according to the guide below:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

After confirming that your hosting environment meets these values, please follow the documentation carefully to install the theme and import the demo content properly:

https://docs.pixelwars.org/secury.php#sample-data

After doing these steps, please refresh your website and let us know if the issue persists. We’ll be happy to assist further.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reaching out!

The error message “The theme is missing the style.css stylesheet” usually means you’re trying to install the entire ThemeForest download package, not just the actual theme file.

Please unzip the file you downloaded from ThemeForest — inside it, you’ll find another ZIP file named something like: airz.zip

You can find detailed installation instructions here:

https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

Once you upload the correct theme ZIP, it should install successfully.

Best,
Mehmet

[Mehmet S.]

Hi,

Before running the demo import, please make sure to activate all Prime Slider widgets:

– In your WordPress dashboard, go to Prime Slider → Core Widgets.
– Click the “Activate All” button.
– Then click “Save Settings” to save the changes.

Now you can re-run the demo import, and the demo data will be imported correctly.

Doc > Sample Data > Plugin Settings: https://docs.pixelwars.org/mechano.php#sample-data

Let us know if you need any further help.

[Mehmet S.]

Hi,

Before updating, please first make sure your server meets the required settings for our themes. You can check the recommended values here:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Once your server settings are okay, please follow these steps:

1. Update Efor to the latest version (v13.1.7) using one of the methods described here:

https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

2. For premium plugins, please request your license activation keys here:

https://www.pixelwars.org/forums/topic/tutorlms-pro/

3. Once everything is updated, then update Elementor to the latest version.

4. Clear all caches (plugin/server/CDN).

If you still experience issues after completing these steps, please share the error details (screenshot or debug.log) and we’ll check further.

Thanks!

[Mehmet S.]

Hi, thanks for your message.

The Homepage #5 slider is built with Prime Slider. Before running the demo import, please make sure to activate all Prime Slider widgets:

– In your WordPress dashboard, go to Prime Slider → Core Widgets.
– Click the “Activate All” button.
– Then click “Save Settings” to save the changes.

Now you can re-run the demo import, and the slider on Homepage #5 will be imported correctly.

Let us know if you need any further help.

[Mehmet S.]

Hi,

Thanks for your feedback. Please try disabling the “Smooth Scroll” option from:

Customizer → General → Layout

After turning it off, the scrolling should work normally.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Please make sure that only the required plugins for the demo import are active. Deactivate all other plugins before running the import. Once the demo import is successfully completed, you can reactivate your other plugins again.

Thank you for your patience, and please let us know how it goes. We’re here to help!

[Mehmet S.]

Hi,

I noticed from your screenshot that you have the “LiteSpeed Cache” plugin active. Please deactivate any cache or optimization plugins while importing the demo.

For the demo import to work correctly, only keep the required theme plugins active and run the import again.

After the demo content is successfully imported, you can activate LiteSpeed Cache (or any caching/optimization plugin) again.

This usually solves the issue with pages not displaying properly after import.

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for purchasing the f8 theme.

The message “The link you followed has expired” usually means the server is timing out before the demo import completes. Even if your PHP limits are increased, there may still be restrictions on your hosting side.

Please contact your hosting support and ask if there are any additional PHP/Apache/Nginx restrictions, such as mod_security rules or firewall limits, that could be blocking the large import process.

Once you try these steps, let us know, and we can assist further, including importing the demo content for you if you share temporary admin access via the forum’s “Private Content” field.

Best,
Mehmet

[Mehmet S.]

Hi,

Sure! You don’t need to use any plugin. You can simply copy and paste the code below into your child theme’s functions.php file:

// 1. Add required checkbox to the checkout page
add_action( 'woocommerce_review_order_before_submit', 'custom_checkout_checkbox_field', 10 );

function custom_checkout_checkbox_field()
{
    echo '<div class="form-row custom-terms-checkbox">';
		
		woocommerce_form_field( 'custom_terms', array(
			'type'    => 'checkbox',
			'class'   => ['form-row'],
			'label'   => 'I confirm that I accept the additional terms and conditions.',
			'required'=> true,
		), WC()->checkout->get_value( 'custom_terms' ) );
		
    echo '</div>';
}

// 2. Prevent order placement if the checkbox is not checked
add_action( 'woocommerce_checkout_process', 'custom_checkout_checkbox_validation' );

function custom_checkout_checkbox_validation()
{
    if ( empty( $_POST['custom_terms'] ) )
    {
        wc_add_notice( __( 'You must accept the additional terms and conditions to place your order.' ), 'error' );
    }
}

// 3. Save checkbox response to order meta
add_action( 'woocommerce_checkout_update_order_meta', 'custom_checkout_checkbox_update_order_meta' );

function custom_checkout_checkbox_update_order_meta( $order_id )
{
    if ( ! empty( $_POST['custom_terms'] ) )
    {
        update_post_meta( $order_id, '_custom_terms', 'Accepted' );
    }
}

This will:
– Add a required checkbox just above the “Place Order” button.
– Prevent order submission if the checkbox is not checked.
– Save the checkbox response in the order meta (you’ll see “Accepted” in order custom fields).

Let me know if you want to change the position or text of the checkbox.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for your message.

To easily add a required checkbox to the WooCommerce checkout page, without writing custom code, you can use this free plugin:

Checkout Field Editor (Checkout Manager) for WooCommerce:
https://wordpress.org/plugins/woo-checkout-field-editor-pro/

With this plugin, you can:

– Add a checkbox field at the bottom of the checkout page.
– Make it required, so customers must check it before placing the order.
– Customize the label text as needed (e.g. “I confirm that I accept the additional terms and conditions”).

After installing and activating the plugin:

1. Go to WooCommerce > Checkout Form.
2. Add a new Checkbox field.
3. Set its position (e.g. “After order notes”).
4. Enable the “Required” option.
5. Save changes.

Let us know if you need further help.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reaching out and providing details.

Here are a few steps to help troubleshoot and resolve the issues you’re experiencing:

1. Elementor Templates Not Displaying

Please check the following:

– Go to Elementor > Templates > Theme Builder and make sure your custom templates (Shop, Product, Category) are published and assigned to the correct conditions.
– For the Product Archive (Category) pages, make sure your Archive template is assigned to “Product Category” under display conditions.
– Clear all caches (browser, any caching plugins, and server-side cache if applicable).
– Temporarily disable all other plugins except Elementor and WooCommerce to rule out conflicts.

2. Essential Addons Widgets Not Working

For Essential Addons-related issues:

– Ensure that Essential Addons Pro (if you’re using Pro widgets) is installed and activated alongside the free version.
– Go to Essential Addons > Elements in your dashboard and make sure the specific widgets you’re using are enabled.
– Check the Console in your browser’s Developer Tools (F12) for any JavaScript errors that could affect widget rendering.
– Try switching to a default theme like “Hello Elementor” temporarily to test if the issue is theme-related.

3. Compatibility Note for Florz

Florz is compatible with both Elementor and WooCommerce, but some advanced customizations may require additional tweaks depending on plugin versions.

If the issue persists after these checks, feel free to:
– Share temporary admin login via “Private Content” field (only visible to our support team).
– Mention which widgets from Essential Addons are not working.

We’ll be happy to take a closer look.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks again for providing access.

I checked your site and noticed that the “Prime Slider” plugin was running an older version. I’ve updated it to the latest version, and now the translations for “Next Slide” and “Prev Slide” are working correctly.

You can now adjust or fine-tune the translation anytime via “Loco Translate”, and it should reflect properly on the site.

Just as a general tip:
We always recommend keeping your plugins up to date, as newer versions often fix bugs, improve compatibility (including with translation tools), and enhance overall performance.

One final note regarding your site’s security:
Now that I’ve finished checking everything, I recommend that you change your WordPress admin password, just to be on the safe side, especially since it was shared externally.

Feel free to reach out if you need anything else!

Best regards,
Mehmet

[Mehmet S.]

Hi again,

Here’s what you can try next:

– In Loco Translate > Plugins > Prime Slider, click “Edit Template”.
See: https://i.ibb.co/gFw3Q0RK/plugin-1.png

– Then, run the “Sync” action to update the list of translatable strings.
See: https://i.ibb.co/svTmx9Vk/plugin-2.png

– After syncing, Save the template.

– Then go back to your language file (Loco Translate > Plugins > Prime Slider > Language file), search again for “Next Slide” and “Prev Slide”, and enter your translations.

– Save the file again.

This should make the new strings available and translatable on your site.

Let me know how it goes!

Best regards,
Mehmet

[Mehmet S.]

Hi,

Since you’re using the “Prime Slider” plugin, you can translate the “NEXT SLIDE” and “PREV SLIDE” texts by following these steps:

– Go to “Loco Translate > Plugins” page.
– Find and click on “Prime Slider”.
– Select your language or click “New language” to add it.
– Use the search box to find the strings “Next Slide” and “Prev Slide”.
– Enter your translations and click Save.

Once saved, your translations will automatically appear in the slider.

Let us know if you need any help during the process.

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thank you for the details and the screenshots.

We checked your site and noticed that many of the active plugins are outdated. This can sometimes cause unexpected behavior, including issues with saving or displaying content correctly.

For now, please update all the plugins that have newer versions available, then try editing and saving the portfolio item again.

Once everything is up to date, check if:

– The changes to custom fields like “Client” are reflected on the front-end.

– The correct template is being applied to the portfolio item.

Let us know the result after updating the plugins, and we’ll assist further if needed.

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Since your other WordPress sites on WPEngine are working fine and only this one is having trouble, that narrows things down to something site-specific. Here are a few things you can double-check:

1. Plugin Conflict

Make sure only one SMTP plugin is active. If you’ve tested multiple plugins before, it’s worth deactivating all of them and reinstalling just one cleanly (e.g., WP Mail SMTP).

2. Form Configuration

Check your form’s “From” Email address – is it valid and from your domain (like noreply@yourdomain.com)? Some hosts (including WPEngine) silently discard outgoing mail if the From address is unauthenticated or spoofed (e.g., using Gmail).

3. Correct SMTP Credentials

Even if you’re using the same settings as other sites, double-check this site’s SMTP configuration (host, port, encryption type, username/password). If you’re using an SMTP plugin, try the “Send Test Email” feature and let us know the result.

4. WPEngine Restrictions

Even though other sites work, there might be one-off settings or restrictions on this particular install. You can reach out to WPEngine support and ask them:

“Can you check if there are any mail sending restrictions or blocks applied to this site specifically? Outgoing mail appears in WP Mail Logging, but it’s not being delivered.”

If you’re still stuck after these checks, we can help you review the current plugin settings step-by-step.

Let us know what you find!

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reaching out!

If your contact forms (including Contact Form 7) show as “sent” in WP Mail Logging, but your client isn’t receiving them (not even in spam), it’s likely due to how email is being handled on your WordPress site.

Here’s how you can fix this:

✅ 1. Install and Set Up One SMTP Plugin

WordPress’s built-in mail function is not reliable across many servers. Please choose and activate only one of the following SMTP plugins (don’t use both at the same time, it may cause conflicts):

– WP Mail SMTP: https://wordpress.org/plugins/wp-mail-smtp/

– Post SMTP: https://wordpress.org/plugins/post-smtp/

These plugins let you route emails through a real SMTP server; such as Gmail, SendGrid, Mailgun, or your web hosting provider.

💡 Tip: To complete the setup, you may need your SMTP server details (SMTP host, port, username, password, etc.). You can get these from your hosting provider’s support team. Just ask them for your SMTP connection details.

✅ 2. Use a Valid “From Email Address”

Make sure your form is using a valid “From” email (like noreply@yourdomain.com), ideally from your domain. Avoid using free emails like @gmail.com as they’re often blocked.

✅ 3. Send a Test Email

After configuring the SMTP plugin, use its built-in Send Test Email feature.

Then test your contact form again to see if emails are now being delivered properly.

Let us know which SMTP plugin you choose and whether you need help with the settings.

Best regards,
Mehmet