[Mehmet S.]

Hi again,

I’m glad I could help!
If you’re happy with the theme and our support, we would really appreciate it if you could leave a short positive review on ThemeForest. Your feedback means a lot to us!

You can leave your review here: https://themeforest.net/downloads

Feel free to open a new topic anytime if you need further assistance.
Have a great day!

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thank you for your message.

Regarding your first request:

The Pixelwars Core plugin is already included inside the theme you downloaded from ThemeForest.

If the plugin is not installed on your site, you can easily install it by navigating to Appearance > Install Theme Plugins in your WordPress dashboard.

Regarding your second request:

The “Error Code 503” you encountered during the demo import process is typically related to server-side limitations (such as memory limits or timeout settings).

Please make sure your server meets the recommended system requirements listed here:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Also, you can refer to the theme documentation for detailed setup instructions:

https://docs.pixelwars.org/constrio.php

After adjusting your server settings as recommended, please try the demo import again.
If the issue persists, feel free to share the screenshot or more details here, and we will assist you further.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for providing the login credentials.

I have logged into your WordPress dashboard and successfully installed and activated the Pixelwars Core plugin without any issues. Everything is now ready for you to proceed with the demo import.

If you need any further assistance during the setup, feel free to reach out – we are happy to help!

Thanks again for your patience and cooperation.

[Mehmet S.]

Hi,

You can find and customize the “Let’s Talk” button from the Appearance > Widgets screen.
It’s located in the “Header Social Media Icons” widget area. From there, you can edit the button text, URL, or even remove it if you like.

Let us know if you need further help!

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for your patience.

We’ve reviewed your report, and it appears that the issue is related to JavaScript behavior in a specific component of the theme. Since this falls under a more advanced JS scope, I’ve escalated the matter to our frontend engineer, Ahmet, who is now actively investigating the problem.

He has started debugging the scripts involved and is working on isolating the root cause. Depending on the complexity, this may take a couple of days, but we’re treating it as a priority and will provide a proper fix as soon as possible.

I’ll make sure to update you once we have more concrete results. We appreciate your understanding and continued support.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for reaching out and for providing a detailed explanation. It really helps speed up the troubleshooting process.

From the video and the error messages, this seems to be related to output being sent too early, which is interfering with cookie handling and header operations.

Here are a few steps and observations that might help pinpoint the issue further:

1. Check for Extra Whitespace

Please double-check your “wp-config.php”, “functions.php”, and any custom mu-plugins (if any) to ensure there’s no whitespace or blank line before <?php at the beginning or after the closing ?> at the end — even a single space or new line can cause these headers already sent issues.

2. Tutor / Insta-Gallery Plugin Translations

The warning regarding _load_textdomain_just_in_time indicates that some plugin(s) (specifically tutor, tutor-pro, or insta-gallery) are trying to load translations too early — possibly outside of the proper hooks.

Since you’ve already disabled all plugins, it might be a case of:

– An incomplete cleanup of plugin cache

3. Enable Minimal Debug Output Temporarily

If you’re okay with turning on debugging just briefly (in a safe staging environment, if possible), you can enable:

define('WP_DEBUG', true); 
define('WP_DEBUG_LOG', true); 
define('WP_DEBUG_DISPLAY', false); 

Then try to trigger the login issue again and check the /wp-content/debug.log file for any silent errors.

4. SiteGround’s Auto-Includes

You’ve already commented those out, which is good. But SiteGround may have server-level caching enabled that continues injecting code. Try clearing any caching layers from the SiteGround dashboard and also check “.user.ini” and “.htaccess” files for anomalies.

If Still Unresolved

If possible, try creating a temporary copy of the site in a fresh subdirectory (like /staging) and test there with:

– A clean version of WordPress
– No must-use plugins
– Default theme (like Twenty Twenty-One)

This would help isolate whether the issue is environment-related or file-based.

We’re happy to help further, so feel free to share any additional findings or logs. We’ll get this sorted together.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thank you for reporting this issue.
I just wanted to let you know that I’ve seen your message and I’m currently investigating the problem.

This might take a few days, but I’ll do my best to get back to you with a proper solution within a week.

Thank you for your patience and understanding!

Best regards,
Mehmet

[Mehmet S.]

Hi,

Great to hear you figured out Q6!

As for Q5, here’s a quick summary to make sure everything is clear:

–> Will Changing Theme Name or Using a Child Theme Break My Site?

No, your existing pages will not be lost — but here’s what you need to know:

– Changing the theme folder name of an active theme (e.g., from “consultra” to “my-custom-theme”) will break the theme reference in your database. WordPress will think it’s a new theme and reset theme-related options (menus, widgets, Customizer settings).

– To avoid losing your work, it’s best to either:

1. Create a child theme now and do future customizations there (safer for updates).

2. Or clone your site to a staging environment, make the rename there, test everything, then apply it live.

If you’ve already customized everything using the current parent theme (Consultra), we don’t recommend renaming the folder unless absolutely necessary. Instead, you can white-label using plugins like:

– WP Hide & Security Enhancer (hides theme info without renaming)
– White Label CMS (for dashboard branding)

This way, your current work remains intact.

Let us know if you’d like help configuring — we’re happy to guide you through it!

Cheers,
Mehmet

[Mehmet S.]

Hi,

You can find the theme documentation at the following link:

https://themes.pixelwars.org/doc/efor/

If you need any further assistance, feel free to reach out.

Best regards,
Mehmet

[Mehmet S.]

Hi,

I understand the issue. Could you please check the following?

1. In Edit Page > Page Attributes, is the Template set to “Full width” or “Elementor Full Width”?

2. If none of these work, there might be a plugin conflict. Could you try disabling other plugins and checking again?

Let me know what happens!

P.S.: You can request license keys for the pro plugins provided with this theme. These license keys will allow you to update the pro plugins to their latest versions. To request license keys, please use this link: https://www.pixelwars.org/forums/topic/tutorlms-pro/

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reaching out. I understand that you’re unable to view the quiz even though the course is set to free. Let’s go through a few steps to resolve this.

1. Enroll Yourself as a Student
Even if the course is free, LearnPress still requires users to be enrolled to access quizzes. To enroll yourself:
– Go to your course page and click the “Take This Course” button.
– Once enrolled, try accessing the quiz again.

2. Enable “Guest Mode” (Allow Users to View Without Enrollment)
If you want users to access the quiz without enrolling, follow these steps:
– Go to WordPress Dashboard > LearnPress > Settings > Courses.
– Find the option “Enable Guest Mode” and turn it on.
– Save changes and check if the quiz is now visible without enrollment.

3. Allow Quiz Preview
If you want the quiz to be viewable even before enrollment:
– Go to LearnPress > Courses and edit the course.
– In the Curriculum section, find the quiz and click on the settings (gear icon).
– Enable the “Allow Preview” option.
– Save the course and check if the quiz is now visible.

4. LearnPress Support Forum
Since this issue is related to the LearnPress plugin, you may also find more discussions and solutions in their official support forum:
LearnPress Support Forum: https://wordpress.org/support/plugin/learnpress/

If the issue persists, you can also create a new support ticket directly in the LearnPress forum, where their support team can assist you further.

Let us know if you need any other help!

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thank you for reaching out. I understand the issues you are experiencing with LearnPress. Let’s go through them one by one and find a solution.

1. Course Author Change Not Saving
– This might be due to caching. Please try clearing your browser cache or testing in an incognito/private window.
– If you are using a caching plugin, try clearing its cache and then attempt the change again.
– Some user roles may not have permission to modify course authors. If you are not an Administrator, check if your role allows author changes.
– To rule out plugin conflicts, try disabling all plugins except LearnPress and see if the issue persists.

2. Course Image Not Displaying
– If the image appears in one course but not another, it could be a caching issue. Try clearing any CDN or website cache.
– If you are using a lazy load plugin, disable it and check if the image appears.

3. Quiz Not Visible Without Purchase
By default, quizzes require enrollment. If you want users to access it for free, follow these steps:
– Go to LearnPress > Courses > (Your Course) > Curriculum.
– Find the quiz and enable the “Allow Preview” option.
– In LearnPress > Settings > Courses, check if the “Enable Preview” option is turned on.
– If your site is using a membership plugin or WooCommerce, check if it’s restricting access to free content.

4. LearnPress Support Forum
Since this issue is related to the LearnPress plugin, you may also find more discussions and solutions in their official support forum:
LearnPress Support Forum: https://wordpress.org/support/plugin/learnpress/

If the issue persists, you can also create a new support ticket directly in the LearnPress forum, where their support team can assist you further.

Let us know if you need any other help!

Best regards,
Mehmet

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hello,

I have disabled the “Smooth Scroll” from Customizer > General > Layout. Please check your WordPress site.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Thanks for reaching out! We’re happy to assist you.

1. You can achieve this using a plugin like WP Mega Menu or Max Mega Menu.

2. You can customize branding elements directly from the Customizer.

– Navigate to Appearance > Customize > Site Identity.

3. It looks like the homepage might not be set up correctly. Please check the following:

– Prime Slider Plugin: Our theme uses Prime Slider for the homepage slider. Make sure you have activated all Core Widgets in Prime Slider > Core Widgets settings. If these widgets are disabled, the slider may not appear.

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hello Erwan,

Thank you for reaching out! The full documentation for the theme is available online here:

https://docs.pixelwars.org/consultra.php

It provides step-by-step instructions on how to set up and use the theme.

How to Set Up Home 02
To make your site look like Home 02, please follow these steps:

1. Import the Demo Content (if you haven’t already). You can find instructions here: https://docs.pixelwars.org/consultra.php#sample-data

2. Set the Homepage:
– Go to WordPress Dashboard → Settings → Reading.
– Select “A static page” and choose “Home 02” from the dropdown.

If you still need assistance, please feel free to ask here, and we’d be happy to guide you further.

We appreciate your patience and hope you enjoy the theme!

Best regards,
Mehmet

[Mehmet S.]

Hi,

I have added the “Main Slider” widget to the “Blog Featured Area” widget location on the “Appearance > Widgets” page. I have also activated the “Pixelwars Core” plugin. Your blog page is now working properly.

I opened your “Start Here” page with Elementor and updated the link for the “Let’s Talk” button. That’s all :)

Best regards,
Mehmet

[Mehmet S.]

Hi,

Please deactivate all plugins and check the problematic page. If the page works correctly, activate the plugins one by one to identify which plugin is causing the issue.

Thanks,
Mehmet

[Mehmet S.]

Hi,

I have assigned the relevant pages in “WooCommerce > Settings > Advanced” and saved the changes. Please check your website.

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thank you for reaching out. You can report the bug by providing details and screenshots directly in this support forum. If the issue contains sensitive information, please use the “Private Content” field to share it securely.

Looking forward to your message so we can assist you further!

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi,

It is most likely related to your server. However, please contact Elementor support first. If they confirm that the issue is not caused by Elementor, you can then reach out to your web hosting provider.

Best regards,
Mehmet

[Mehmet S.]

Hi,

In the Customizer, under General > Layout, there is a “Smooth Scroll” setting. Please try disabling it.

Best regards,
Mehmet

[Mehmet S.]

Hi,

You can create a new support request in the free version of Elementor’s support forum using the link below:

https://wordpress.org/support/plugin/elementor/

Best regards,
Mehmet

[Mehmet S.]

Hi,

Sorry for the inconvenience! Could you please try the following steps to troubleshoot the issue?

Disable Plugins: Deactivate all plugins except for the required ones and check if the issue persists.

Clear Cache: Try clearing your browser cache and any site caching plugins.

Security Restrictions: If you’re using a security plugin or have ModSecurity enabled on your server, try disabling it temporarily to see if it resolves the issue.

Let us know what you find, and we’ll be happy to assist further!

Thanks,
Mehmet

[Mehmet S.]

Hello,

You can request license keys for the pro plugins provided with this theme. These license keys will allow you to update the pro plugins to their latest versions. To request license keys, please use the link below:

https://www.pixelwars.org/forums/topic/tutorlms-pro/

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi,

In the Customizer, under General > Layout, there is a “Smooth Scroll” setting. Please try disabling it.

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thanks for reaching out!

Please make sure that Default Fonts and Default Colors are disabled in Elementor → Settings → General.

– Go to WordPress Dashboard → Elementor → Settings → General
– Disable “Default Fonts”
– Disable “Default Colors”
– Save the changes

After that, clear your browser cache and check your site again.

Let me know if you need further assistance.

Best regards,
Mehmet

[Mehmet S.]

Hello,

On the editing screen of your page, you will find the “Page Style” options in the sidebar. You can try them one by one to find the most suitable image display design for you.

Best regards,
Mehmet

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi cmccarthy,

I really appreciate your feedback, and I’m glad you were able to make the change directly in the .php file!

You’re absolutely right—editing button text shouldn’t require a translation plugin. The reason we suggested Loco Translate is that many users prefer a non-code solution, but I completely understand that for some cases, directly modifying the file is faster and more intuitive.

Based on your feedback, we’ll review how static text is handled in our theme and look for ways to make it more user-friendly in future updates. Our goal is to ensure that no one feels they have to go through unnecessary steps just to edit simple elements like buttons.

If you have any other questions or suggestions, feel free to reach out—we’re always happy to help! 😊

Best regards,
Mehmet

[Mehmet S.]

Hello,

Before importing the demo, you need to configure a setting for the “Prime Slider” plugin. To do this, install and activate the Prime Slider plugin. Once activated, you’ll see Prime Slider in the sidebar menu. Go to the “Core Widgets” subpage from the Prime Slider menu. On this page, click the “Activate All” button. Then, click the “Save Settings” button to save the changes.

Doc > Sample Data > Plugin Settings:
https://docs.pixelwars.org/senyor.php#sample-data

Best regards,
Mehmet

[Mehmet S.]

Hi @csyramahd,

We’re glad to hear that your issue has been resolved.

You need to configure the Envato plugin correctly in order to use it. Please check the link below:

https://www.envato.com/lp/market-plugin/

Also, we always update the latest version information on the theme page. You can check it there. Additionally, you can see the version of the active theme in the “Themes” page in the WP admin panel.

Efor Changelog: https://www.pixelwars.org/themes/efor/

If you ever need further assistance, feel free to reach out. We’re always here to help!

P.S.: If you enjoyed our support and theme, we’d really appreciate it if you could leave us a review on ThemeForest. Your feedback helps us improve and continue delivering the best experience possible.

Best regards,
Mehmet

[Mehmet S.]

Hello,

In the Customizer, under General > Layout, there is a “Smooth Scroll” setting. Please try disabling it.

Best regards,
Mehmet

[Mehmet S.]

Hi,

While on the Elementor editing screen of your page, right-click on the section containing the background image and select the “Edit” option. In the sidebar, under the “Style” tab, you will find the “Background” section, where the background image and its properties are listed. Here, you can check the “Repeat” and “Display Size” settings.

Best regards,
Mehmet

[Mehmet S.]

Hello,

You need to disable the “Repeat” setting for the background image uploaded to your website.

If, after disabling this setting, the image does not fully cover the screen, you can set the “Display Size” option to “Cover.”

Best regards,
Mehmet

[Mehmet S.]

Hi,

I’m glad to hear that your website is working properly. If you encounter the same issue or a similar one again, please let us know. We will be making changes to the Customizer algorithm and releasing an update.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Under the Header section in the Customizer, there are Menu settings. The issue you reported seems to be related to the “Menu Border Left Width” setting.

Please check this setting. It should not be left empty. A value of zero, or any positive or negative integer, must be entered.

See: https://i.ibb.co/pv3hqgWK/efor-theme.png

Best regards,
Mehmet

[Mehmet S.]

Hello,

Have you updated the theme to the latest version? If not, please update it immediately and check your website again.

Best regards,
Mehmet

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

We have added two new color pickers. With these, you can customize your color settings as you wish.

See: https://i.ibb.co/vCvzggZG/archy-theme.png

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

We have added two new color pickers. With these, you can customize your color settings as you wish.

See: https://i.ibb.co/N2ybK1p0/interioz-theme.png

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog

Best regards,
Mehmet

[Mehmet S.]

Hello,

I recommend using the Contact Form 7 plugin. We have tested it, and it works perfectly with this theme.

Contact Form 7:
https://wordpress.org/plugins/contact-form-7/

First, make sure your theme is updated to the latest version.

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

Best regards,
Mehmet

[Mehmet S.]

Hello,

After changing the photos, you need to republish the page. By doing so, you will be able to see the changes on the front end.

Best regards,
Mehmet

[Mehmet S.]

Hello,

You can create a refund request using the link below. Please make sure to include the reference to this support ticket as well.

https://themeforest.net/refund_requests/new

Best regards,
Mehmet

[Mehmet S.]

Hello,

The “Homepage” template in this theme has a custom structure, so it cannot be edited with the Elementor plugin.

Best regards,
Mehmet