[Mehmet S.]

Hello,

Thank you for reaching out. You can report the bug by providing details and screenshots directly in this support forum. If the issue contains sensitive information, please use the “Private Content” field to share it securely.

Looking forward to your message so we can assist you further!

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi,

It is most likely related to your server. However, please contact Elementor support first. If they confirm that the issue is not caused by Elementor, you can then reach out to your web hosting provider.

Best regards,
Mehmet

[Mehmet S.]

Hi,

In the Customizer, under General > Layout, there is a “Smooth Scroll” setting. Please try disabling it.

Best regards,
Mehmet

[Mehmet S.]

Hi,

You can create a new support request in the free version of Elementor’s support forum using the link below:

https://wordpress.org/support/plugin/elementor/

Best regards,
Mehmet

[Mehmet S.]

Hi,

Sorry for the inconvenience! Could you please try the following steps to troubleshoot the issue?

Disable Plugins: Deactivate all plugins except for the required ones and check if the issue persists.

Clear Cache: Try clearing your browser cache and any site caching plugins.

Security Restrictions: If you’re using a security plugin or have ModSecurity enabled on your server, try disabling it temporarily to see if it resolves the issue.

Let us know what you find, and we’ll be happy to assist further!

Thanks,
Mehmet

[Mehmet S.]

Hello,

You can request license keys for the pro plugins provided with this theme. These license keys will allow you to update the pro plugins to their latest versions. To request license keys, please use the link below:

https://www.pixelwars.org/forums/topic/tutorlms-pro/

Best regards,
Mehmet

[Mehmet S.]

Hi,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi,

In the Customizer, under General > Layout, there is a “Smooth Scroll” setting. Please try disabling it.

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thanks for reaching out!

Please make sure that Default Fonts and Default Colors are disabled in Elementor → Settings → General.

– Go to WordPress Dashboard → Elementor → Settings → General
– Disable “Default Fonts”
– Disable “Default Colors”
– Save the changes

After that, clear your browser cache and check your site again.

Let me know if you need further assistance.

Best regards,
Mehmet

[Mehmet S.]

Hello,

On the editing screen of your page, you will find the “Page Style” options in the sidebar. You can try them one by one to find the most suitable image display design for you.

Best regards,
Mehmet

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi cmccarthy,

I really appreciate your feedback, and I’m glad you were able to make the change directly in the .php file!

You’re absolutely right—editing button text shouldn’t require a translation plugin. The reason we suggested Loco Translate is that many users prefer a non-code solution, but I completely understand that for some cases, directly modifying the file is faster and more intuitive.

Based on your feedback, we’ll review how static text is handled in our theme and look for ways to make it more user-friendly in future updates. Our goal is to ensure that no one feels they have to go through unnecessary steps just to edit simple elements like buttons.

If you have any other questions or suggestions, feel free to reach out—we’re always happy to help! 😊

Best regards,
Mehmet

[Mehmet S.]

Hello,

Before importing the demo, you need to configure a setting for the “Prime Slider” plugin. To do this, install and activate the Prime Slider plugin. Once activated, you’ll see Prime Slider in the sidebar menu. Go to the “Core Widgets” subpage from the Prime Slider menu. On this page, click the “Activate All” button. Then, click the “Save Settings” button to save the changes.

Doc > Sample Data > Plugin Settings:
https://docs.pixelwars.org/senyor.php#sample-data

Best regards,
Mehmet

[Mehmet S.]

Hi @csyramahd,

We’re glad to hear that your issue has been resolved.

You need to configure the Envato plugin correctly in order to use it. Please check the link below:

https://www.envato.com/lp/market-plugin/

Also, we always update the latest version information on the theme page. You can check it there. Additionally, you can see the version of the active theme in the “Themes” page in the WP admin panel.

Efor Changelog: https://www.pixelwars.org/themes/efor/

If you ever need further assistance, feel free to reach out. We’re always here to help!

P.S.: If you enjoyed our support and theme, we’d really appreciate it if you could leave us a review on ThemeForest. Your feedback helps us improve and continue delivering the best experience possible.

Best regards,
Mehmet

[Mehmet S.]

Hello,

In the Customizer, under General > Layout, there is a “Smooth Scroll” setting. Please try disabling it.

Best regards,
Mehmet

[Mehmet S.]

Hi,

While on the Elementor editing screen of your page, right-click on the section containing the background image and select the “Edit” option. In the sidebar, under the “Style” tab, you will find the “Background” section, where the background image and its properties are listed. Here, you can check the “Repeat” and “Display Size” settings.

Best regards,
Mehmet

[Mehmet S.]

Hello,

You need to disable the “Repeat” setting for the background image uploaded to your website.

If, after disabling this setting, the image does not fully cover the screen, you can set the “Display Size” option to “Cover.”

Best regards,
Mehmet

[Mehmet S.]

Hi,

I’m glad to hear that your website is working properly. If you encounter the same issue or a similar one again, please let us know. We will be making changes to the Customizer algorithm and releasing an update.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Under the Header section in the Customizer, there are Menu settings. The issue you reported seems to be related to the “Menu Border Left Width” setting.

Please check this setting. It should not be left empty. A value of zero, or any positive or negative integer, must be entered.

See: https://i.ibb.co/pv3hqgWK/efor-theme.png

Best regards,
Mehmet

[Mehmet S.]

Hello,

Have you updated the theme to the latest version? If not, please update it immediately and check your website again.

Best regards,
Mehmet

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

We have added two new color pickers. With these, you can customize your color settings as you wish.

See: https://i.ibb.co/vCvzggZG/archy-theme.png

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

We have added two new color pickers. With these, you can customize your color settings as you wish.

See: https://i.ibb.co/N2ybK1p0/interioz-theme.png

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog

Best regards,
Mehmet

[Mehmet S.]

Hello,

I recommend using the Contact Form 7 plugin. We have tested it, and it works perfectly with this theme.

Contact Form 7:
https://wordpress.org/plugins/contact-form-7/

First, make sure your theme is updated to the latest version.

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

Best regards,
Mehmet

[Mehmet S.]

Hello,

After changing the photos, you need to republish the page. By doing so, you will be able to see the changes on the front end.

Best regards,
Mehmet

[Mehmet S.]

Hello,

You can create a refund request using the link below. Please make sure to include the reference to this support ticket as well.

https://themeforest.net/refund_requests/new

Best regards,
Mehmet

[Mehmet S.]

Hello,

The “Homepage” template in this theme has a custom structure, so it cannot be edited with the Elementor plugin.

Best regards,
Mehmet

[Mehmet S.]

Ok good luck.

[Mehmet S.]

Hello,

I hope this message finds you well. I wanted to kindly remind you to update your plugins to keep your website secure and running smoothly. Regular updates help prevent compatibility issues and improve performance.

To update your plugins one by one in WordPress:

– Log in to your WordPress admin dashboard.
– Go to Dashboard > Updates.
– Scroll down to the list of plugins with available updates.
– Click the Update Now button next to each plugin to update it individually.

After updating the plugins, please take a moment to check your website to ensure everything is working as expected. Test your key pages and functionalities to confirm there are no issues.

If you notice anything unusual or need assistance, feel free to reach out.

Best regards,
Mehmet

[Mehmet S.]

Hello, refreshed your widgets in the “Homepage Navigation Menu” widget area. Please check your website.

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hello,

I have retested this theme on our own server and did not encounter any issues with the theme or the plugins.

It is likely that the issue with the Qi plugin may be related to your server settings. Your server should have recorded detailed information about the issue as error logs.

I recommend contacting your web hosting provider for further assistance. Additionally, you can report your issue by sharing your website address directly with the plugin author through the plugin’s support section.

Plugin Support: https://wordpress.org/support/plugin/qi-addons-for-elementor/

Best regards,
Mehmet

[Mehmet S.]

Hello,

I will test this situation as soon as possible and get back to you. Thank you for your feedback.

Best regards,
Mehmet

[Mehmet S.]

Hi,

Dear customer @marcofama,
You can simply click on the “Unsubscribe” link located at the top of this topic and on the right-hand side.

Dear customer @AuroraSavoia,
An expert from our support team will respond to you shortly.

Best regards,
Mehmet

[Mehmet S.]

Hi,

I have checked your website. First, I deactivated all the plugins. Then, I ran the demo import, and it was successful. Please check your website.

Best regards,
Mehmet

[Mehmet S.]

Hi,

There is a practical solution for this situation. First, install and activate the “Admin CSS MU” plugin. This plugin adds a sub menu named “Admin CSS MU” under the “Appearance” menu. Navigate to this page and enter the following code, then save it:

.interioz-admin-notice {
	display: none;
}

See: https://i.ibb.co/xJ0tVJ6/plugin-admin-css-mu.png

Plugin: Admin CSS MU: https://wordpress.org/plugins/admin-css-mu/

Best regards,
Mehmet

[Mehmet S.]

Hi,

Could you please check if the “imagick” and “zip” extensions are enabled in your PHP extensions settings? If not, kindly enable them.

See: https://i.ibb.co/68TTf7m/php-extensions.png

Additionally, I would like you to adjust the following settings in the PHP options:

–> Set “maxExecutionTime” to 420

–> Set “maxFileUploads” to 75

–> Set “maxInputTime” to -1
(Please note: The value here is not 1 but -1. -1 is considered unlimited by the system.)

See: https://i.ibb.co/fdTKcV8/php-options.png

After making these changes, please try using the “One Click Demo Import” method again. If the demo import still does not complete successfully, kindly provide the WP admin access details in the Private Content section so I can check your website.

Best regards,
Mehmet

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Mehmet S.]

Hello,

I will check this situation and provide you with the most practical solution. Please stay tuned.

Best regards,
Mehmet

[Mehmet S.]

Hi, just start a refund request here:

https://themeforest.net/refund_requests/new

Have a nice day!

[Mehmet S.]

Hello,

I’m sorry to hear about the issues you’re experiencing with the theme. The HTTP Error 500 is typically a server-side error rather than a theme-specific issue. Here’s how we can resolve this:

1. Try disabling all plugins and reactivating them one by one to identify if any plugin is causing conflicts.

2. Contact your hosting provider to check and potentially increase your PHP memory limit ( https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/ ).

3. Regenerate your .htaccess file.

Regarding the theme settings, I can also guide you through customizing them to better suit your needs. Could you please specify which settings you’re not satisfied with? This would help me provide more targeted assistance.

Please let me know if you’d like to proceed with technical support, and I’ll be glad to help.

Best regards,
Mehmet

[Mehmet S.]

Hello,

Thank you for reaching out and for providing detailed information about your setup. I understand how frustrating it can be to optimize performance, especially when you’ve already tried various tools and techniques. Let me assist you further with some suggestions:

1. Video on the Start Screen:
Videos, especially if not optimized, can significantly impact load times. If removing the video improves your score by 6-8 points, consider the following:
– Use a lightweight placeholder image and load the video only when the user interacts with it.
– Ensure the video is compressed and served in modern formats like WebM.
– Lazy-load the video using plugins or custom code.

2. Optimole Settings:
Ensure that Optimole is set up to:
– Deliver optimized image sizes based on the user’s device.
– Use modern formats like WebP.
– Enable lazy loading for below-the-fold images.

3. W3 Total Cache Settings:
Since you’ve tried both W3 Total Cache and Super Fast Cache, ensure:
– Browser Caching: Enable long expiration times for static assets.
– Minification: CSS, JS, and HTML minification are enabled.
– Object Cache: Activate if your hosting supports it.
– Database Cache: Useful for reducing database query load.

4. Cloudflare Settings:
Cloudflare can improve speed when configured correctly:
– Caching Level: Set to “Cache Everything.”
– Polish & Brotli: Enable if available.
– Rocket Loader: This can help improve JS loading but test its impact, as it may not work well with all setups.
– Image Optimization: Ensure features like Mirage (mobile optimization) are enabled.

5. Additional Tips:
Run your site throu- gh tools like GTmetrix or Pingdom for deeper insights.
– Evaluate if hosting resources are sufficient; upgrading to a more performant hosting plan can make a significant difference.
– Use the browser’s developer tools (Network tab) to pinpoint specific bottlenecks.

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog:
https://www.pixelwars.org/themes/efor/

Best regards,
Mehmet

[Mehmet S.]

Hi,

I tried to log in to check your website, but the login credentials you previously provided are no longer valid.

Please send the new login details using the Private section.

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog

Best regards,
Mehmet

[Mehmet S.]

Hi, we have released an update with the fix, you can update your theme now.

How To Update Your Theme:
https://www.pixelwars.org/forums/topic/how-to-update-your-theme/

– Clear your cache.

Changelog

Best regards,
Mehmet

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet